SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

JANUARY 27, 2022

Build and nurture relationships with key stakeholders to ensure alignment. Provide mentorship and coaching to junior members of the customer success team. Building relationships with customers as a trusted advisor to support and consult on their social strategies. Provide reporting on account progress and forecasts.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention. Utilizing Account-Based Selling Tools: Invest in account-based selling tools , such as ARPEDIO.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

APRIL 19, 2022

Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

Customer Success 19

Customer Success Client Onboarding Performance Review Customer Value 19

SmartKarrot

NOVEMBER 16, 2022

Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Ensure from a process perspective that the customer feels there is a continuum, a smooth handover from Sales to CSM & to Services Operations. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

OCTOBER 5, 2023

Stakeholder Engagement Engaging with all the key stakeholders is the foundational step in creating a successful playbook. Stakeholder engagement needs to be a responsibility of multiple internal roles and with a defined frequency of connect. E.g. Achieving account profitability along with meeting the customer value objectives.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JULY 27, 2021

Identify and help build out vital collateral for retention and onboarding. Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores.

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: InVision Group As a Customer Success Manager, you will build deep relationships with relevant stakeholders and decision-makers at the customers and prospects, always putting the customer value front and centre.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

DECEMBER 3, 2020

Role: VP, Customer Success Location: Phoenix, AZ, US Organization: States Title As a VP of Customer Success, you will be responsible for setting the Vision & Direction of the Customer Success Team at States Title to achieve Revenue, Customer Retention, and Product Adoption goals.

Customer Success 10

Customer Success Onboarding Leadership Facilitation 10

SmartKarrot

FEBRUARY 8, 2021

Collaborate with enterprise customers on their key objectives with InfluxEnterprise conducting thorough discovery. Identify growth opportunities to maximize customer value and outcomes. Track impact of activities on customer engagement, retention and growth in salesforce.com and Gainsight platforms.

Customer Success 10

Customer Success Stakeholders Onboarding Publishing 10

SmartKarrot

JULY 6, 2021

Apply here: [link] Role: Customer Success Manager Location: London Area, United Kingdom Organization: Flock As a Customer Success Manager, you will manage the day-to-day needs of your assigned customers – from onboarding, the quarterly claims and usage reviews to renewals.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

SmartKarrot

JUNE 11, 2021

They teach customer success managers best practices that enable them to engage, manage, and retain customers. CCSM Level 1 focusing on engaging, managing, and retaining customers. Designing plans for onboarding success and building business reviews around the same. Customer Success Academy’s CS Course.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JUNE 2, 2021

Develop and refine a process that supports efficient, customer-centric product onboarding. Coach team to achieve company and business unit goals and objectives, while supporting its vision and values, conducting and completing performance reviews in alignment with corporate strategy.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

APRIL 19, 2021

Apply here: [link] Role: Sr Manager, Customer Success Location: Charlotte, NC, US Organization: Odeko As a Sr Manager of Customer Success, you will drive account health including product adoption, usage velocity, account retention and growth, referrals, and customer satisfaction.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

Nutshell

JANUARY 14, 2020

Deals < $100,000 in ACV should close on average within 90–180 days depending on the number of stakeholders and gates. I transitioned from client server sales to SaaS, and the biggest change is that it’s much easier for customers to switch from you to your competitor, ” says Jane Van Sickle , Sr. ” Jane Van Sickle , Sr.

Sales 127

Sales Software Software CRM 127

SBI

OCTOBER 29, 2019

Research has shown that sales teams often underperform because of gaps in the perceptions, attitudes and information flows between internal stakeholders and sales reps. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Industry News. Account Planning. Account Planning.

Account Planning 20

Account Planning Onboarding Sales Acquisition 20

SmartKarrot

JULY 1, 2021

Own the success of customers, including onboarding, product adoption, retention and growth. Partnering closely with Regional Sales Managers other internal stakeholders to provide input into account planning and drive growth. Special projects to improve the larger Customer Success Organization.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

SBI

JANUARY 29, 2020

Users can easily toggle between different views, and dashboard views can be set up for various stakeholders for broader understanding of system usage, learner competency, and content performance. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Industry News.

Account Planning 26

Account Planning Sales Digital Transformation Stakeholders 26

SmartKarrot

SEPTEMBER 6, 2021

Customer Success software or CS tools extract data from various points across the customer journey and multiple platforms to offer a 360-degree customer persona. CS software also highlights the data that is critical for retention, growth, customer satisfaction, and customer value. Like what you are reading?

Customer Success 10

Customer Success Software Software Decision-making 10

OnStrategyHQ

MAY 17, 2023

How will we preserve our org values and unique culture as we scale the org at such a rapid pace? How might we onboard new employees and customer in a more holistic and efficient way? While strategy often relates to competitiveness, it can also be about delivering the highest value and impact to those you serve.

Organization 40

Organization Brainstorming Leadership Decision-making 40

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Value Proposition Construction Onboarding 3

SmartKarrot

JULY 22, 2022

Work closely with leadership in Customer Marketing, Account Management, and Implementation to deliver value across the customer lifecycle and proactively tackle bottlenecks to customer value realization. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 3

Customer Success e-Learning Stakeholders Onboarding 3

SBI

NOVEMBER 7, 2019

Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Qstream can be used for sales onboarding or ongoing reinforcement and can test and reinforce sales qualification skills, sales negotiation, & product knowledge. Onboarding. Onboarding. Video Reviews.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term. Apply here: [link].

Customer Success 19

Customer Success Logistics Onboarding Profitability 19

SmartKarrot

SEPTEMBER 6, 2022

Coach customers to be product experts and train their teams on ThoughtTrace best practices so they become increasingly self-sufficient. Partner with Sales staff to help them better understand customer value propositions. Manage and maintain customer expectations to successfully deliver of all quoted deliverables.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19