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Customer data privacy: A CX guide for 2024

Zendesk

83% of CX leaders say data protection and cybersecurity are top priorities in their customer service strategies. From identity theft to software vulnerabilities, here are six data privacy concerns your organization should know about. Malware is malicious software designed to gain unauthorized access or damage a computer system.

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Campaigns, thought leadership and project management – Early engagement, scoping and risk management

Red Star Kim

I’ve taken on more responsibilities in the leading and strategy for campaigns, so would love to get more insight, measures of success and how to engage audiences more Best practice, strategizing, planning, getting stakeholders on board! What were the main takeaways for delegates?

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3 Key Risks for IoMT Product Development

Planview

As with any growing technology, there are risks IoMT stakeholders and product developers need to consider to ensure their products offer strong ROI. Cybersecurity. No technology conversation is complete without discussing cybersecurity. Cybersecurity protection must be one of the most critical features of a connected device.

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Challenges in Digital Key Account Management Adoption and the need for Change Management

DemandFarm

Many businesses use a variety of digital tools and platforms to manage their key accounts, such as Customer Relationship Management (CRM) systems, Marketing Automation software, and Business Intelligence tools. Need for Change Management Sales teams and stakeholders need to both be on board with changes.

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What is AI transparency? A comprehensive guide

Zendesk

Zendesk CX Trends Report 2024 AI transparency involves understanding its ethical, legal, and societal implications and how transparency fosters trust with users and stakeholders. For instance, if an AI-powered software collects personal information without proper consent, it can violate privacy laws.

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4 Ways Companies Are Shifting Their Selling Strategies in the Wake of COVID-19

Showpad

A software company focused on data protection and cybersecurity required a way to help its remote sales team more effectively demonstrate the value of its products. Supporting Remote Selling. Instead of relying on standard slideshow presentations and email attachments, the organization equipped its sellers with Showpad Experiences.

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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot Sales

AI recognizes facial impressions and drives emotion-based decisions The market size for facial recognition software was valued at USD 4.35 Moreover, with AI sales training software like Second Nature or Zenarate , sales reps can role-play and elevate their pitches. billion in 2021 and is projected to reach USD 11.53