Customer Think

JUNE 22, 2023

Customer experience is paramount in this competitive eCommerce world with evolving innovations and technologies. In this digitally fast-paced life, offering customers a seamless experience for improved conversions is crucial. One platform that has emerged exceptionally over recent times is Magento 2.

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eCommerce Customer Experience Innovation Digitalization 98

SBI Growth

AUGUST 12, 2020

With eCommerce increasing more in the last 90 days than during the previous 10 years combined, digital transformation is no longer a buzz phrase. Your company’s ability to interact and transact virtually with your customers and prospects will ultimately determine.

eCommerce 83

eCommerce Digital Transformation Marketing Digitalization 83

Customer Think

AUGUST 6, 2021

Having great eCommerce marketing strategies has become more critical than ever. Whether you have just started with your online store or you already have a good customer base, your business needs to stay updated with recent eCommerce trends to stand out.

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eCommerce Marketing Digitalization 109

Customer Think

JANUARY 23, 2023

Are you an eCommerce retailer? – Revenue in the eCommerce market is projected to reach US$4.48tn in 2023. Are you facing challenges in your business operations? Are you unable to serve the changing customer needs? Before you have any second thoughts about your business, we want you to consider the following statistics.

eCommerce 62

eCommerce Software Software Retail 62

Customer Think

DECEMBER 21, 2021

Follow this process to design the ultimate customer experiences eCommerce Personalization is the process of delivering personal experiences on eCommerce sites by dynamically showing content, product recommendations, and specific offers based upon previous actions.

eCommerce 119

eCommerce Customer Experience Marketing Digitalization 119

Hubspot Sales

MAY 15, 2020

If the first few months of 2020 have taught us anything, it’s that uncertain times can call for quick pivots to sales and marketing plans. Businesses have had to evolve quickly with trade shows, events, and in-person sales meetings being canceled for the foreseeable future, likely throwing a wrench in many 2020 sales and marketing strategies.

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eCommerce Supply Chain Retail Artificial Intelligence 145

Hubspot Sales

APRIL 7, 2023

They're all digital products. Because digital products are so ubiquitous, selling them can be profitable for your business. These advantages make selling digital products a good option for artists, educators, writers, freelancers, and more. How can your business sell digital products? Why sell digital products?

Digitalization 112

Digitalization Computers and Electronics Media Brainstorming 112

Nutshell

JUNE 15, 2023

There are countless types of software out there that can help your retail or ecommerce company drive better results, and the best strategy is to combine several of those tools in a tech stack for your business. But what tools should be included in a retail and ecommerce tech stack? Having the right tools is a must for any company.

eCommerce 62

eCommerce Retail Software Software 62

SBI Growth

SEPTEMBER 10, 2020

If you are reading this article and you work in the B2B space, you have most likely been inundated with buzzwords surrounding Digital and how it is disrupting your industry: Digital strategy, digital transformation, eCommerce, big data, IoT, AI, and.

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Digitalization eCommerce Digital Transformation B2B 126

Customer Think

JANUARY 23, 2023

B2B eCommerce remains one of the fastest growing and important channels for increasing revenue. According to Digital Commerce 360, manufacturers grew their B2B eCommerce by 18.4%, to $543.25 Looking ahead, B2B companies without digital commerce […] billion in 2021 from $458.7 This growth is almost 1.5

eCommerce 62

eCommerce B2B Manufacturing Digitalization 62

Zendesk

JULY 30, 2021

From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences. So people turned to digital channels—like ecommerce shopping and contactless store pickup. And that happened almost overnight, too.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Hubspot Sales

AUGUST 24, 2020

More people are interested in starting online businesses than ever before, and ecommerce is one of the most obvious options. In this article, we’ll look at the recent changes to the ecommerce landscape and what they mean for you as you start your online business journey or pivot into a new niche. The State of Ecommerce in 2020.

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eCommerce Food and Beverage Retail Suppliers 129

Zendesk

JANUARY 17, 2023

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. In the earlier days of ecommerce, the only digital storefront a company needed was a website.

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eCommerce Retail Digital Transformation Digitalization 52

Customer Think

SEPTEMBER 14, 2023

But between the two lies an element of uncertainty; something that every eCommerce customer experiences when placing online orders. This presents eCommerce websites with a very lucrative opportunity. The probability of gain results in trust, while the probability of failure results in distrust.

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eCommerce Customer Experience Digitalization Marketing 76

Customer Think

OCTOBER 12, 2021

The importance of customer engagement in ecommerce businesses has grown manifold ever since the expansion of technology. That is why for the steady growth of the ecommerce business, a high-end customer engagement strategy is essential. The new-age customers have a plethora of options for anything and everything.

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eCommerce Digitalization Marketing 132

Customer Think

APRIL 18, 2023

it’s time for ecommerce businesses to take a fresh look at data-driven strategies for delivering best-in-class CX, enhancing or expanding their sales channels, and optimizing value for customers. As consumer spending slows and consumer confidence shrinks in the U.S.,

eCommerce 109

eCommerce Sales Digitalization Marketing 109

Customer Think

OCTOBER 21, 2021

In these modern times, B2B marketing in the eCommerce sector is proving to be challenging for companies. What’s interesting is that the B2B brands eCommerce sector has a tremendous […]. Hence, organizations need to step up their efforts to attract and acquire new customers.

eCommerce 107

eCommerce B2B Marketing Organization 107

Customer Think

APRIL 8, 2024

Usher in the power of social media in your ecommerce platform will help turn your audience into customers. An intelligent seller appears where the eyeballs are, and social media is the place. This online shopping statistic of the last quarter of 2023 will blow your mind! Online buyers spent an average of almost 2.95 USD […]

eCommerce 52

eCommerce Media Digitalization Marketing 52

Customer Think

NOVEMBER 24, 2021

Ecommerce saw record-breaking gains in 2020. In 2020, according to ClearSale’s State of Consumer Attitudes, CX & Fraud Survey, 78% of consumers in the U.S., Canada, Mexico, Australia and the U.K.

eCommerce 104

eCommerce Marketing Customer Experience Digitalization 104

Customer Think

JANUARY 24, 2022

Image Credit: Pixabay The eCommerce industry has been experiencing a boom in the past two years. With the advent of the global pandemic, more people resorted to eCommerce to meet their needs. According to Statista, more than 2.14 billion people made online purchases in 2021, which was way higher than the 1.6

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eCommerce Meetings Digitalization Marketing 109

Customer Think

MAY 7, 2023

In the world of eCommerce, customer segmentation is a vital element of success. Data analytics and machine learning empower businesses to gain valuable insights into customer preferences and patterns, enabling them to personalize their marketing strategies and product offerings accordingly.

eCommerce 62

eCommerce Software Software Marketing 62

Customer Think

NOVEMBER 7, 2021

When it comes to an eCommerce store, it’s all about how much you put into your store will pave […]. Wouldn’t you believe, 36% of small businesses do not have their website at all? It is jarring to know those businesses lack an excellent means of getting sales and profit by not building their business website.

eCommerce 113

eCommerce Small Business Profitability Sales 113

Customer Think

MARCH 26, 2024

Introduction There is little doubt about the fact that the ecommerce landscape is undergoing a dramatic shift. While traditional giants like Amazon and Shopify continue to dominate the landscape, a new breed of solution is gradually emerging— hyperlocal ecommerce delivery platforms.

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eCommerce Digitalization Marketing 40

Customer Think

AUGUST 3, 2021

Smart product recommendations are an important aspect of any successful retailer’s ecommerce strategy. They help customers find products that are relevant to their interests at lower costs for the retailer.

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eCommerce Retail Sales Digitalization 117

The Center for Sales Strategy

JUNE 12, 2020

> How Digital Selling and Digital Marketing Work Together to Win Sales– HubSpot. Whenever I have a conversation about digital selling, the discussion quickly transitions to topics like search engine optimization, Facebook Ads, or some other messaging related category. - MOTIVATION -. Ben Friedman. AROUND THE WEB -. >

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Digitalization eCommerce Media Marketing 88

Customer Think

AUGUST 6, 2021

No matter the size of your ecommerce operation, sometimes there are just too many things to do. You’re only human, after all. Times like these are why you need to consider automating some of your processes.

eCommerce 120

eCommerce Digitalization Marketing 120

Customer Think

AUGUST 12, 2021

Managing complaints is commonly the worst part of running your ecommerce business. No one enjoys being told what they’re doing wrong and even less when the whole world can see it. The easy option to ignore negative reviews and feedback may seem alluring, but it’s not going to help your business. The good news is […].

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eCommerce Management Digitalization Marketing 123

Customer Think

NOVEMBER 14, 2022

There are so many things to consider when launching your own eCommerce store. The e-commerce industry is booming, with online sales growing at an exponential rate. Keeping up with the fast-paced world of e-commerce is no easy feat, which is why many businesses fail to thrive in this cut-throat industry.

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eCommerce Customer Experience Sales Digitalization 104

Customer Think

JANUARY 6, 2022

Learn how to leverage customer data platforms to identify loyal customers, understand their shopping behavior & optimize your marketing strategy Whether you’re just starting with a new eCommerce store or you’ve been in the game for a while, implementing a customer data platform (CDP) can be a huge help when it comes to loyalty and […]. (..)

eCommerce 67

eCommerce Marketing Digitalization 67

Customer Think

NOVEMBER 9, 2022

Upsell and cross-sell account for more than 30% of online revenue, which means they should be a critical component of eCommerce planning. It’s the online equivalent of the salesperson showing you all the accessories to an item or standing in a retail queue stocked with “things you didn’t know you needed.” What is the benefit […].

eCommerce 82

eCommerce Retail Digitalization Marketing 82

Zendesk

MARCH 6, 2023

The transportation industry has been slow to modernize its digital infrastructure, resulting in frustrating experiences for crews, support staff, and passengers alike. The legacy systems of the past simply can’t keep up with the more innovative tools that have entered the market in the last 10 to 15 years. Integrate apps like GDS (e.g.

Transportation 52

Transportation Digital Transformation Digitalization eCommerce 52

Customer Think

NOVEMBER 30, 2021

And digital advertisers are estimated to burn up to $100 million a day in the next five years because of advertising fraud. Companies heavily invest in online ads since it has become the main platform in getting their products out to the market. Social media has become one massive advertising field since the pandemic.

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eCommerce Advertising Digitalization Media 109

Customer Think

NOVEMBER 24, 2022

Even the red-hot job market is beginning to run out of steam. For eCommerce […]. Inflation is beginning to weigh on shoppers. The world’s biggest companies are starting to tighten their belts. Any way you look at it, economic indicators have started flashing bright red.

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eCommerce Marketing Digitalization 52

Customer Think

NOVEMBER 19, 2021

Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry. It is undeniably one of the most thriving industries in the world today, magnified by the Covid-19 pandemic.

Customer Experience 125

Customer Experience eCommerce Retail Digitalization 125

Customer Think

NOVEMBER 19, 2021

More searches are conducted by spoken word than ever before, and a successful ecommerce trader will need to take this on board. The really successful ecommerce trader probably already has. Voice search is the phrase on everyone’s lips. But don’t panic: if you haven’t started yet, it’s not too late.

eCommerce 76

eCommerce Digitalization Marketing 76

Customer Think

DECEMBER 8, 2022

Ecommerce brands are being forced to streamline their budgets due to economic pressure and uncertainty. For many, marketing can often be one of the first departments to suffer budget cuts.

Marketing 82

Marketing eCommerce Digitalization 82

Customer Think

DECEMBER 8, 2021

Three marketing use cases that utilize a customer data platform to fuel growth The customer data platform (CDP) is a newer technology that has the potential to transform marketing. CDPs have gained adoption as a tool for marketers, but the ability to get value has still proven difficult.

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eCommerce Marketing Digitalization 109