Showpad

JANUARY 15, 2021

After the events of Q1 2020 — and the year overall — sales transformation is no longer an option. The difference now is that recent, truly transformative events have pushed sales operations forward toward innovation and a fundamental rethinking of how best to communicate, collaborate, serve clients and drive revenue.

B2B 83

B2B Artificial Intelligence Sales Digitalization 83

ProlifIQ

AUGUST 17, 2023

This statistic underscores the importance of identifying the next growth engine within an existing organization. Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Nutshell

AUGUST 28, 2023

With a formal sales process in place, your sales team has a framework to follow, and it’s much easier to stay on the same page, track results, and onboard new team members. Effective training and onboarding A clearly defined process simplifies the training and onboarding of new sales team members.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Showpad

OCTOBER 24, 2019

As the newly appointed Chief Customer Officer here at Showpad , attending TRANSFORM was the best onboarding experience possible — I was fully immersed in and inspired by our customers’ stories. Axiom, Blue Prism, Johnson & Johnson, and Twilio tackled onboarding and keeping pace with constant change.

Digital Transformation 56

Digital Transformation Sales Stakeholders Onboarding 56

DemandFarm

MAY 2, 2024

For a sales team, relationship management is essential in nurturing potential customers and onboarding new clients, and utilising effective customer communication techniques, such as consistent and reciprocal communication, can help achieve this. They help organize, automate, and synchronize all facets of customer interaction.

Management 40

Management Banking CRM Profitability 40

Hubspot Sales

JUNE 5, 2019

That can include resellers, affiliate partners, distributors, value-added providers, independent retailers -- basically, anyone who doesn’t work directly for your organization. Wondering if channel sales is right for your organization? With channel sales, you rely on third parties to sell your product or service.

Sales 101

Sales Retail Stakeholders Onboarding 101

SmartKarrot

DECEMBER 1, 2022

Role: Customer Success Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a Customer Success Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Manage and pilot fundraising campaigns for the partners’ events.

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

Arpedio

MARCH 26, 2024

Pre-sales strategy refers to the set of activities, processes, and methodologies that organizations employ to engage with potential customers before the actual sales transaction takes place. By understanding customer pain points and objectives, organizations can tailor their offerings to deliver maximum value and relevance.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

MARCH 17, 2022

Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Oversee internal event teams and resources to ensure project timelines and client expectations are met.

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

OCTOBER 3, 2023

This helps in keeping relevant stakeholders informed without having to ask for data and progress, thus improving the quality of customer interactions. Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

Zendesk

APRIL 14, 2023

With the proper approach, EX managers can produce widespread changes in an organization’s operations. Developing relationships between employees and management Communication needs to flow freely for an organization to operate efficiently. Organized: The EX manager will oversee long-term projects.

Management 52

Management Onboarding Communication Meetings 52

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. New hires should be onboarded and trained on Hydracare Technology.

Customer Success 19

Customer Success Supply Chain Onboarding Decision-making 19

Hubspot Sales

MARCH 18, 2019

Despite the potential benefits of key account management to your bottom line, it's not a good fit for every organization. Your organization needs an explicit, strict definition of key accounts. With that in mind, it's crucial a KAM can work across the organization to develop these offerings. Can you "land and expand"?

Key Account Management 127

Key Account Management Account Management Management Account Strategy 127

Zendesk

JUNE 21, 2023

Anyone can be a brand advocate and includes, but is not limited to, customers, employees, influencers, and stakeholders. Many businesses prefer to invest in the employee experience to organically boost word-of-mouth referrals since employees are typically credible sources and their advocacy is more cost-effective than traditional advertising.

Media 52

Media Onboarding Advertising Customer Experience 52

SmartKarrot

FEBRUARY 3, 2022

Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. First touchpoint for corporate clients and acting as an interface to internal stakeholders.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

OCTOBER 10, 2022

Apply here: [link] Role: Customer Success Manager Location: Tysons Corner, VA, US Organization: Piper Companies As a Customer Success Manager, you will lead the onboarding process for all new customers and serve as the primary point of contact. Collate relevant information and materials and complete operational checklists.

Customer Success 19

Customer Success Value Proposition Onboarding Healthcare 19

Insightly

JANUARY 18, 2023

Organizing your lead routing, automating your workflows, and sending, tracking and saving emails are critical to closing deals. Better organization Each client interaction is an opportunity to pick up valuable information. You can book appointments and events and quickly assign tasks to your team members.

CRM 52

CRM Client Relationships Acquisition Decision-making 52

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Work with a large number of internal stakeholders to resolve customer issues/escalations.

Customer Success 19

Customer Success Onboarding Stakeholders Account Management 19

ACT

NOVEMBER 23, 2022

Have you ever calculated how much time you spend onboarding new staff and volunteers? Want to invite major donors to a special event? You can also distinguish your organization with personalised campaigns and landing pages with professional, yet fully customisable , turnkey templates. Running email marketing campaigns?

CRM 52

CRM Software Software Media 52

SmartKarrot

APRIL 6, 2022

Organization: Esper. Organization: Vanta. Report to the Head of Customer Experience and manage a fast-growing organization of 50+ Vanta’ns. Organization: Reputation. As a Customer Success Manager, you will be managing all aspects of client success from initial onboarding, training, upsell and ultimately renewal.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team. email, newsletters, SharePoint, blog posts, wikis).

Customer Success 19

Customer Success Communication Stakeholders Construction 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Leadership Customer Experience Stakeholders 19

SmartKarrot

JANUARY 9, 2023

Role: Customer Success Manager Location: London, England, United Kingdom Organization: HiBob As a Customer Success Manager, you will build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.

Customer Success 19

Customer Success Onboarding Account Planning Stakeholders 19

SmartKarrot

SEPTEMBER 28, 2022

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. events, marketing, client presentations).

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 13, 2022

Role: Client Success Director Location: Remote, California, United States Organization: Mindcrest As a Client Success Director, you will develop and manage new business opportunities through all stages of the sales cycle. Evangelist for Mindcrest brand, represent the company at key industry conferences and professional events.

Customer Success 19

Customer Success Onboarding Customer Experience Negotiation 19

SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Engage with clients at all levels and be the lead for all client engagements.

Customer Success 19

Customer Success Stakeholders Negotiation Onboarding 19

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

Help Scout

JULY 15, 2021

For teams where there’s a high volume of more basic requests and who have infrastructure in place to hire and onboard seasonal workers regularly — or have the resources to outsource that responsibility — going the seasonal route may make more sense. There are many different stakeholders in education. Outsourcing vs. in-house hiring.

Energy and Utilities 113

Energy and Utilities Prioritization Decision-making Stakeholders 113

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers. Define & optimize the customer journey.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

FEBRUARY 4, 2022

Role: Customer Success Director Location: Austin, TX, US Organization: data.world As a Customer Success Director, you will establish a trusted/strategic advisor relationship with each assigned client and drive continued value and adoption of the products and services, ensuring retention.

Customer Success 19

Customer Success Stakeholders Account Growth Onboarding 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 15

Customer Success Leadership Customer Experience Stakeholders 15

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Be a liaison between external and internal stakeholders. Manage a group of APS clients.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

OCTOBER 27, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 19

Customer Success Stakeholders Client Relationships Account Planning 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Drive new business growth through greater advocacy.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

Janek Performance Group: Account Planning

AUGUST 4, 2021

Coach them in how to identify what mix of communication styles they themselves use and the ones that key stakeholders in their client organizations use. Increasingly, risk analysis is becoming about anticipating potential negative outcomes, their probability of occurrence, and how to react to those events should they come to pass.

Account Management 40

Account Management Management Communication Stakeholders 40

SmartKarrot

NOVEMBER 22, 2021

Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Engage with marketing to help facilitate customer events that will bring Twingate community closer together. This is not a sales role!).

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19