Louise Collins Associates

NOVEMBER 24, 2017

My observation across multiple organisations is that KAM often lacks the leadership required to make it work. Effective Key Account Management (KAM) requires organisational leadership and specific coaching. This should be a non-negotiable principle of KAM in any organisation. It is a human trait we cannot avoid.

Leadership 52

Leadership Sales Leadership Key Account Management Account Management 52

The Chapman Group

DECEMBER 8, 2020

Provides a more Peer-to-Peer level role with senior leaders in their accounts when today’s lack of depth of internal senior leadership makes ongoing “peer-to-peer” exchanges more challenging. Facilitating, leading, managing and coaching the account team. Negotiations. Business and financial acumen. Internal business reviews.

Account Management 133

Account Management Management Value Proposition Account Planning 133

Arpedio

OCTOBER 17, 2023

Leadership and team management in account management Effective leadership and team management play a pivotal role in the success of an account management team. Training should focus on communication, negotiation, and conflict resolution skills, as these are vital for managing client relationships effectively.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Mike Kunkle

FEBRUARY 5, 2023

Servant leadership is a better concept today, and I prefer “influence” and “guide” to control, per se. If you go up high enough in a jet plane, even the most complex landscape starts to look like little connected squares, rectangles, and circles. In reality, though, control is an illusion.

B2B 198

B2B Sales Decision-making Negotiation 198

Brooks Group

JUNE 7, 2022

In my new book Agile & Resilient: Sales Leadership for the New Normal, my co-author Russ Sharer and I discuss The Value Formula. Adapting to your customer’s behavior style helps facilitate trust and effective communication, while also minimizing unnecessary frustration for both of you. You accomplish that by providing value.

Supply Chain 77

Supply Chain Value Proposition B2C Sales Training 77

OnStrategyHQ

DECEMBER 20, 2023

To kick this process off, we recommend 1-2 weeks (1-hour meeting with the Owner/CEO, Strategy Director, and Facilitator (if necessary) to discuss the information collected and direction for continued planning.) What senior leadership members and key stakeholders are included? Questions to Ask: Who is on your Planning Team?

Value Proposition 98

Value Proposition Facilitation Decision-making Organization 98

OnStrategyHQ

AUGUST 26, 2022

They are your non-negotiables, and they apply to each person in the organization. Remember that these values determine behavior for every single person in the organization, not just leadership. That means they need to be in a format that facilitates easy access and understanding. Recap on the Basics of Core Values.

Communication 52

Communication Decision-making Negotiation Meetings 52

Arpedio

FEBRUARY 15, 2024

Identifying Mobilizers can be challenging, as they may not always hold traditional leadership titles or occupy prominent roles within the hierarchy. By leveraging their authority, influence, and vision, Mobilizers can challenge the status quo, drive consensus within their organization, and ultimately facilitate successful sales outcomes.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Hubspot Sales

JANUARY 13, 2021

Many top sales organizations use mentorship programs to both ramp new salespeople and groom senior reps for leadership roles. Leadership Development. Sponsor a monthly lunch for all the mentors to show your appreciation for their help, as well as facilitate discussion about what is working and what's not. Share best practices.

Sales 103

Sales Leadership Meetings Organization 103

The Chapman Group

AUGUST 23, 2020

Provides a more Peer-to-Peer level role with senior leaders in their accounts when today’s lack of depth of internal senior leadership makes ongoing “peer-to-peer” exchanges more challenging. Facilitating, leading, managing and coaching the account team. Negotiations. Business and financial acumen. Internal business reviews.

Account Management 78

Account Management Management Value Proposition Account Planning 78

Insightly

JANUARY 4, 2024

And yes, getting your sales leadership to love it. In order for this to work, it must be enforced by leadership and they have to walk the walk, not just talk to the talk. The data-driven approach facilitated by CRM dashboards ensures sales leaders stay on track and work towards consistent quota attainment.

CRM 52

CRM Sales Decision-making Customer Experience 52

ACT

AUGUST 4, 2023

For instance, you can use project management software to facilitate employee collaboration and communication—a particularly helpful feature for dealing with a hybrid workforce. You must develop and polish a broad spectrum of skills, from negotiation and networking to problem-solving, budgeting, and strategic thinking.

Insurance 52

Insurance Small Business Investors Finance 52

SBI

MARCH 30, 2021

Sales leadership realized they needed tools to boost sales effectiveness and facilitate remote team-selling, deal reviews and deal collaboration. DealCoachPro is helping to facilitate team-selling and deal collaboration. And sellers could no longer get face-to-face with prospects and existing customers. Source: Gartner.

Facilitation 40

Facilitation Software Software Decision-making 40

DemandFarm

APRIL 26, 2023

Their day-to-day activities may include conducting regular check-ins with key accounts, analyzing data to identify trends and opportunities, presenting product updates and new features, negotiating contracts and pricing, and ensuring that customer issues are resolved quickly and effectively.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Hubspot Sales

OCTOBER 29, 2017

They provide sales training as well as other topics applicable to advancing your sales career, such as personal development, time management and leadership training. It features his renowned seminars on leadership, sales, and management effectiveness. Tracy’s company, Brian Tracy International, offers training on a variety of subjects.

Sales Training 112

Sales Training Sales Publishing Co-Creation 112

SmartKarrot

MARCH 2, 2023

Determine the demands of the client and recommend the best collaboration with the Customer Success Managers, Product, Sales, Development, and Leadership to guarantee that the results for the customer are in line with the goals of the business.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JULY 30, 2021

As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups.

Customer Success 10

Customer Success Onboarding eCommerce Government 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 20, 2020

A clear flow of information between different teams and departments to fulfill client’s needs is required to be facilitated by the account managers. Leadership . Negotiation skills . Hence, they must know whom to contact for what information and should be able to speak in the language and terminologies which they understand.

Account Management 10

Account Management Management Negotiation Facilitation 10

SmartKarrot

JUNE 29, 2022

Facilitate account renewals & negotiations and promote customer priorities, strategic initiatives, & operational goals. Deliver impactful business reviews and provide thought leadership throughout all aspects of engagement. Establish and carry out departmental and organizational goals, policies, and procedures.

Customer Success 3

Customer Success Negotiation Facilitation Digitalization 3

PandaDoc

FEBRUARY 28, 2023

They act as a translator and facilitator between a legal department and a non-legal one by making a transparent workflow of the way processes operate. Organizations have to draft, negotiate , execute and manage a variety of agreements every day, along with tracking the parties and executing deadlines. That’s where legal ops are handy.

Government 52

Government Negotiation Software Software 52

Hubspot Sales

JANUARY 22, 2018

Focus: Prospecting, negotiating and closing, social selling, and sales management. Location: Varies (can be delivered on-site or via your own facilitators). The sessions covers the entire sales process, from building rapport and setting initial expectations to giving demos and negotiating. On-Site Sales Training Programs.

Sales Training 145

Sales Training B2B Sales Negotiation 145

SmartKarrot

JANUARY 21, 2021

They include compulsory skills such as communication, negotiation, and mutual respect for co-workers or customers. Has leadership qualities. Product managers needs to have leadership qualities. Leadership is considered an essential quality. Transparency, honesty, trust, and skills that involve delegation are needed.

Management 11

Management Decision-making Stakeholders Customer Success 11

Account Management Skills

JUNE 1, 2021

Dr. Mark Goulston was a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer. His unique background has made him an indispensable and sought after expert and change facilitator to Fortune 500 leaders, entrepreneurs and educators. So I’m really excited about diving into this one.

Investors 52

Investors Account Management Performance Review Client Relationships 52