Zendesk

NOVEMBER 14, 2023

Recent years have brought to light the important role employee experience (EX) plays in a company’s success. According to a study by Harvard Business Review , a company can increase its revenue by 50 percent by improving its employee experience. Keep reading to discover our latest EX features.

Innovation 52

Innovation Finance Onboarding Prioritization 52

MDI Training

SEPTEMBER 28, 2021

For most companies, the new “hybrid” reality means increasing flexibility of workspace and working hours coupled with a lot of change and new organizational models. But the work performance results currently speak for themselves, as many employees work even more productively from home.

e-Learning 98

e-Learning Leadership Digitalization Decision-making 98

Strategic Communications

SEPTEMBER 28, 2021

I was an early adopter of telework or telecommuting and wrote books on the topic back in the 1990s—last year I wrote a new book on remote or hybrid management best practices in light of the sudden shift to remote work settings for many employees and the challenges managers found themselves facing. What do you expect of your employees?

Remote Working 64

Remote Working Management Communication Publishing 64

CMOE

FEBRUARY 15, 2023

Clarity Learning & Development Blog The Clarity Learning & Development blog offers perspectives on workplace training/learning and leadership development. eLI’s blog discusses topics that focus on improving the professional learning experience. CMOE is here to drive you in the right direction.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

MDI Training

AUGUST 17, 2023

Promoting Cohesion and Retaining Talent: Leadership in Focus In a changing world of work, where motivation and employee retention are crucial, leaders are increasingly in the spotlight. Gallup’s “State of the Global Workplace” report highlights the urgency of this problem.

Leadership 52

Leadership Digital Transformation Digitalization Artificial Intelligence 52

Chally

DECEMBER 8, 2022

For business owners, CEOs, and HR managers, a solid ability to answer why employee engagement is important is essential in addressing multiple workforce problems and ultimately increasing revenue and return on investment for labor costs. What Is Employee Engagement? An ACTIVELY ENGAGE Employee: Values safety. Positive attitude.

Innovation 52

Innovation Leadership Profitability Communication 52

Red Star Kim

SEPTEMBER 6, 2022

It notes that employees have a different relationship with the organization from customers. I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. So here’s a book review: Influential internal communication by Jenni Field.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Hubspot Sales

JUNE 15, 2022

Conflicts between co-workers aren't new, but working from home has definitely affected how employees solve conflicts between them. 69% of employees prefer messaging as a means of communication when working from home ( Zogby Analytics ). Subsequently, this delays the flow of communication compared to when employees work from the office.

Communication 78

Communication Meetings Government Organization 78

ACT

JUNE 14, 2021

Before COVID-19, many companies frowned upon remote work because they didn’t know if employees were really working or just slacking off. However, when remote work became essential for business survival during the pandemic, employees proved that they could work just as efficiently and productively as before (and perhaps even more so).

Remote Working 52

Remote Working Small Business Management Internet 52

MDI Training

SEPTEMBER 29, 2023

My career field encompasses several key functions, including presales activities, product development , and initiating innovative ideas. In product development, I work closely with our technical team to design and develop data-driven products and services. Here, the focus is on using data to improve our products.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Chally

APRIL 4, 2023

Many organizations have employees that stand out from the rest. However, figuring out how to identify high-potential employees, even among some of your best workers, can be difficult. And what makes high-potential employees so integral to your organization’s success? We will also explore: What Is a High-Potential Employee?

Leadership 52

Leadership Decision-making Communication Organization 52

Strategic Communications

JULY 25, 2023

Roulic’s 2020 and 2021 events were only virtual, and now, she states, hybrid events—where both attendees and speakers have the option to join either virtually or in person—are here to stay. COVID-19 had a massive impact on many aspects of business life, and events were certainly one of them. That’s what she did for her 2022 event.

Digitalization 52

Digitalization e-Learning Publishing Digital Transformation 52

MDI Training

JUNE 26, 2023

Many vendors showed how AI and chatbots can be used to create personalized learning content and improve interaction with learners. Some vendors also offered live demonstrations of their products, showcasing the power and capabilities of their technologies. What serves you next? Why Should We Lead More Sustainably? by Aline | 26.

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

Strategic Communications

AUGUST 22, 2023

The use of freelancers and contractors is on the rise, and this trend is likely to continue as hordes of workers are laid off or decide they simply aren’t willing to give up the freedom and flexibility of remote and hybrid work to return full-time to physical workplaces. The quality of work samples also obviously has an impact.

Digitalization 52

Digitalization Finance Communication Publishing 52

CMOE

FEBRUARY 24, 2021

The Cost of Workplace Conflict: Revealing Statistics. The first step we can take to better understand conflict is to explore why and when conflict occurs in the workplace. The first step we can take to better understand conflict is to explore why and when conflict occurs in the workplace. Some even say they want to run from it.

Innovation 80

Innovation Brainstorming Management Leadership 80

MDI Training

MAY 20, 2021

Impuls Series - The Future of Workplace Learning Part 2 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Those who already had a learning management system (LMS) in place probably found it easier to make digital learning materials and videos available to their employees and co-workers. Join us now!

e-Learning 86

e-Learning Leadership Digitalization Digital Transformation 86

MDI Training

OCTOBER 11, 2021

Anita Berger: Some of the training experiences are designed to be “ played” alone , practicing individual situations for yourself over and over again and constantly improving – for example, giving a presentation in front of a virtual audience or even the board of directors. Why is virtual reality for leaders on the rise?

Leadership 98

Leadership e-Learning Digital Transformation Digitalization 98

ACT

JANUARY 13, 2023

It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be more efficient and productive than ever before. COVID-19 continues to make a huge impact on tech trends as businesses worldwide continue to adapt to hybrid work environments.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

ACT

AUGUST 4, 2023

Use questionnaires, focus groups, and surveys to understand if your product or service will attract enough paying customers in your target demographic. Use questionnaires, focus groups, and surveys to understand if your product or service will attract enough paying customers in your target demographic.

Insurance 52

Insurance Small Business Investors Finance 52

Insightly

JUNE 3, 2022

The best way to protect your team—and the bottom line—is by retaining the employees you already have. This should be obvious, but employees are less likely to leave when they feel valued. Develop clear messaging about your company’s culture, your mission, and your products—and show how you’re making a difference in the world.

B2B 98

B2B Value Proposition Decision-making Sales 98

Brooks Group

FEBRUARY 28, 2023

As we continue to struggle with societal and workplace changes, one of the most innovative things that have come out of the last two years is an increase in remote/hybrid work. This means that employees can learn at their speed and focus on what is most important to them and your business.

Sales Training 52

Sales Training e-Learning Sales Digitalization 52

CMOE

APRIL 21, 2023

However, as more companies and industries move to flexible work environments and hybrid schedules, business professionals have shifted how they approach workforce training. 7 Ways to Drive Engagement in Virtual Training Beyond improving workplace interactions, engagement drives bottom-line results.

Digitalization 52

Digitalization Manufacturing Media Strategic Thinking 52

ACT

DECEMBER 13, 2021

So, how can small businesses manage this constant change without losing customers or employees? When COVID-19 hit, many spun up quickly on CRM in order to support fully remote and hybrid workspaces. In the early stages of the pandemic, many small businesses had to shut their doors. CRM: The hero we didn’t know we needed.

CRM 52

CRM Small Business e-Learning Software 52

ACT

DECEMBER 12, 2021

So, how can small businesses manage this constant change without losing customers or employees? When COVID-19 hit, many spun up quickly on CRM in order to support fully remote and hybrid workspaces. In the early stages of the pandemic, many small businesses had to shut their doors. CRM: The hero we didn’t know we needed.

CRM 52

CRM Small Business e-Learning Software 52

Red Star Kim

DECEMBER 9, 2022

Although prosperity historically meant economic productivity, tomorrow’s prosperous cities are those that are looking beyond financial performance to the health of their natural environment and their citizens’ quality of life. So here is a Property marketing case study – Thought leadership campaigns: Arcadia, JLL and Remit. The solution.

Leadership 26

Leadership Marketing Future of Work Profitability 26

CMOE

NOVEMBER 16, 2021

If you’re having trouble creating a team culture of productivity and engagement, CMOE has you covered. Motivated team members tend to be happier and more satisfied with their role and workplace. Project managers who fail to invest time and effort in boosting motivation may set these repercussions in motion: Lack of productivity.

Management 52

Management Prioritization Construction Decision-making 52

SalesGlobe

FEBRUARY 21, 2024

And we would be remiss if we did not discuss the impact that AI is having in improving the outcomes that are possible to provide performance, visibility and support from leadership to front line sales. I’m your host, Michelle Seger. to make the right purchasing decision to support their business and their needs. Edward Moss My pleasure.

Innovation 52

Innovation Sales Retail B2C 52

SalesGlobe

FEBRUARY 21, 2024

And we would be remiss if we did not discuss the impact that AI is having in improving the outcomes that are possible to provide performance, visibility and support from leadership to front line sales. Michelle Seger Welcome to the Rethink Sales Podcast. I’m your host, Michelle Seger. Edward Moss My pleasure. So largely in the U.K.,

Sales 52

Sales Retail B2C Management 52

SmartKarrot

FEBRUARY 9, 2023

Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users. Establish quarterly business reviews (“QBRs”) to gauge the health of your customers, get feedback, and communicate planned product upgrades.

Customer Success 19

Customer Success Onboarding Customer Experience Finance 19

SmartKarrot

MARCH 21, 2023

Work together with the product development team to modify the product roadmap in response to client comments and market developments. Metrics for customer success should be measured and analysed to find areas for improvement. Lead a group of customer success managers and make sure they are working towards the same goals.

Customer Success 19

Customer Success Stakeholders Onboarding Facilitation 19

SmartKarrot

JUNE 20, 2023

What Is Hybrid Work? Hybrid work is a working arrangement that allows employees to perform their roles both on-site and remotely. This work model helps improve employee satisfaction and productivity while at the same time addressing the main challenges they face when working remotely, such as lack of interaction and isolation.

Remote Working 10

Remote Working Decision-making Customer Success Meetings 10

CMOE

MARCH 4, 2021

They may need clear direction about organizational priorities or how to develop and improve. Even frontline and mid-level managers need the encouragement and direction of a leader to understand the roles and responsibilities of management and the specific skills they can improve on to be more effective as people leaders.

Management 52

Management Energy and Utilities Innovation Leadership 52

SmartKarrot

JUNE 16, 2023

While working from home has been found to have numerous benefits for employers and their employees, only a few companies have embraced this concept for some reasons. The second one is that most corporations don’t have the resources to transition from traditional working modalities to allow their employees to start working remotely.

Remote Working 10

Remote Working Co-Creation Innovation Customer Success 10

Zendesk

JULY 19, 2022

But various factors contribute to employee satisfaction (or a lack thereof). To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement. And, of course, they need to understand the basics of employee satisfaction.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JULY 19, 2022

But various factors contribute to employee satisfaction (or a lack thereof). To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement. And, of course, they need to understand the basics of employee satisfaction.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

MAY 11, 2022

While conversational CRM is a concept, our products and services make it possible to capture the entire customer experience from when a person first engages with your business (either in person or online) to their latest interaction via any channel that’s available to them, and to build strong conversational relationships.

CRM 98

CRM B2C Customer Experience Innovation 98

Hubspot Sales

MARCH 2, 2021

Many of the changes we’re seeing now will stick around long after the pandemic has ended, including remote work and hybrid office environments. Before COVID-19, remote work was commonly used as a benefit to attract employees. The world is a very different place than it was two years ago.

Remote Working 120

Remote Working Onboarding Sales Digital Transformation 120