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4 key lessons from the frontlines of critical customer service

Zendesk

Continually audit and update self-service resources Self-service can be a helpful way to get information quickly into the hands of those who need it, but only if it’s updated and easily accessible. Here, volunteers can find updated information on organizational policies, training resources, and field equipment available for use.

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How to Create the Service Level Agreement Your Customers Expect

Hubspot Sales

Let's say your company bought a CRM database software. You're on a time crunch and need to run a sales performance report before you meet with the Vice President of Sales in three hours. Luckily, you remember the CRM database software company has 24/7 live chat support -- and they promise to respond within five minutes.

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Email Open Rates By Industry: See How You Stack Up

Hubspot Sales

For every 100 emails, you get 10 booked meetings. Of those meetings, you typically close three deals. If you booked 15 meetings instead, you could close four or five additional deals. Software: 28%. What is the average email open rate for computer software companies? Maybe your current rate is 20%. Biotech: 37%.

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The Complete Guide to a Consulting Business

Hubspot Sales

Financial consultants, or advisors, help businesses make informed, objective, and legal financial decisions to improve returns. All financial consultants meet certain requirements and obtain a license to offer financial advice. Selling your consulting services isn’t like selling a car, a house, or software. IT Consulting.

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5 Skills to Help Virtual Sales

Brooks Group

It can be harder to build rapport and trust when you’re not meeting in person. The more information you have, the better equipped you’ll be to close the deal. Always follow up after meetings or calls with a recap of what was discussed and the next steps. Understanding the Ins & Outs of Technology.

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#019 Employee Engagement in a Hybrid Working World, with Robert Hicks & Lou Kwakye

KAMCast

How are you and the team achieving the 4 C’s of: Cooperation Collaboration Coordination and Communication Perhaps a truly engaged team is where a Quality of Life meets Quality of Work. His experience spans across sectors like software, property, cloud solutions and information technology.

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June 12 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: IT Customer Success Specialist Location: Littleton, CO, United States (On-site) Organization: City of Littleton As IT Customer Success Specialist, you’ll identify and fix hardware and software issues with computers. Install new hardware and software, as well as upgrades to existing workstations, on computers.