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How to Scale Account Management for Business Growth with Calin Muresan

Account Manager Tips

Now, if there’s one thing that I know it’s when you are a small business, your priority is survival. Which means as an account manager, you’ve got to rely on instincts (and maybe a little prayer). Calin joined the team when there were only two account managers and today, only two years later, there are now twenty.

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The Secrets of Successful Key Account Management Teams with Laura Cuello

Account Manager Tips

I know sometimes the industry is maybe the happy accident or, you know, fate lending its influence on your career. There is never one day that is the same as the next. So it's one of those jobs that you cannot say, I've done it for so many years, I know what I'm doing and just close your eyes and go on autopilot.

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How to raise your management game (part two) with Jenny Plant

Account Management Skills

This is part two of a two part episode about raising your account management game. If you haven’t listened to part one, I’d recommend you go back and give it a listen, it’s episode 74. You work with me for 3 x 90 minute sessions over one week and you also get access to my online programme.

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Why Your Organisation Needs A Customer Crisis Plan

Jermaine Edwards

According to Deloitte Global’s 2018 crisis management survey, “ Stronger, Fitter, Better: Crisis Management for the Resilient Enterprise ,” nearly 60% of respondents believe that organisations face more crises today than they did ten years ago, yet many may overestimate their capabilities to respond. 90% of the time they say….

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Season #1, Episode #55: Building Loyalty In Micro

The Congruity Group

Mark joins Betsy and Tony on the podcast from Malaysia. Tony, Betsy, and Mark dive into emotional loyalty to big brands and discuss how those micro-moments can be replicated in any size business to get a leg up on the competition. Meet Mark Ross-Smith , CEO and Co-Founder of StatusMatch.com. We wrote this book in 2018.

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How to market your agency business, with Dan Archer

Account Management Skills

On this episode, I chat to Dan Archer, a marketing expert for agencies. – and why you don’t necessarily have to be the agency personality on LinkedIn. . – and why you don’t necessarily have to be the agency personality on LinkedIn. But yes, actually I’ve still got so much that I’m learning.

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The CoSell Show, Episode 32: Eric Martin

CoSell

Topics discussed: Eric's tremendous journey from an engineer to start-up CEO to Head of Sales, and what he loves about his current job at Vanta. Insights into Vanta's sales process from lead to close. Click here to view the full video on YouTube. My background is in engineering, so I have two engineering degrees.