Remove products mindful
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Book review: Neuroscience for learning and development by Stella Collins

Red Star Kim

on product knowledge), skills or operational training or promoting attitude or behaviour change. I liked the mind-maps throughout the book showing you what topics will be covered in each section. Encourage people to create mind-maps rather than take notes. However, I still found this book interesting and useful.

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Creativity 8 – From consternation to collaboration: Using creativity to turn problems into opportunities in client service

Red Star Kim

Before launching into problem analysis, it is worth checking that you are in the right frame of mind. There is more about bias in section 4 of this article: Changing behaviour in the workplace to boost productivity – psychology (kimtasso.com). Product (results). Technique: James Webb Young’s Five step (states of mind) technique.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

Book review: Sales Mind – 48 tools to help you sell by Helen Kensett. She says we need to rediscover mindful attention. Shifting the sellers’ mindset To switch on our minds we must focus. Figure out our priorities to move from seeing everything and noticing nothing to becoming “ exquisitely alert” and mindful.

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Process Improvement Techniques for Operational Excellence

Kainexus

So many that it can be challenging to keep them all in mind when deciding how to execute an opportunity for improvement or address a difficult challenge. Each will help your team improve product quality, increase customer satisfaction, and achieve optimal performance with minimal waste.

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Stakeholders and Key Players: How Do They Think?

Upland

Here we get inside the mind of the customer as a key element of the relationship strategy development. . Before you can change someone’s mind, you have to look inside it. How people make up their minds, come to a conclusion, and make a decision is shaped by their backgrounds, experiences and knowledge. How Do They Think?

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Consultative Selling Tips: How to Sell to Procurement Managers

Brooks Group

Each type of buyer may have very different reasons for purchasing the same product or service. Instead of pushing a specific product, sales professionals use a consultative sales process, ask open-ended questions , and actively listen to uncover needs and pain points before recommending a solution.

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Rethinking Enablement for the Future: The Power of Commercial Effectiveness Integration

Mike Kunkle

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).