Customer Think

MARCH 23, 2024

In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer feedback. I want to continue this topic now by focusing on using the information for continuous improvement of the brands and services you offer.

Customer Experience 81

Customer Experience Innovation 81

NG Data

APRIL 25, 2024

Credit unions have great customer service, but banks excel in digital services. To build and maintain customer loyalty, credit unions must learn from banks and improve their digital offerings. Source The post Banks Have This Major Edge. Can Credit Unions Catch Up? appeared first on NGDATA.

Banking 52

Banking Digitalization 52

Red Star Kim

MARCH 17, 2023

I’ve tried to summarise his key points here: Marketing in the Metaverse – An opportunity for professional services firms? Although I was intrigued by some professional service firms who dipped their recruitment toe in virtual worlds through SecondLife in the early 2000s. He shared his views at a webinar earlier today.

Marketing 130

Marketing Transportation Leadership Digitalization 130

Flevy

MARCH 26, 2024

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants. Stage : Breaking down the customer journey into distinct stages (e.g., awareness, consideration, purchase, and loyalty) to identify key moments that matter.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. By systematically representing the Customer Journey, businesses can align their operations to better meet customer needs, ultimately driving satisfaction, loyalty, and growth.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Brooks Group

FEBRUARY 12, 2024

The revenue potential of your customers doesn’t end when they sign the contract. Once a prospect buys your product or service, they represent an opportunity for future growth. If growing customer revenue is on your mind, you’re not alone. Satisfied customers are far more likely to buy than new prospects.

Sales Training 74

Sales Training Sales Account Management Profitability 74

Customer Think

APRIL 26, 2024

Today’s consumers have high expectations of the customer experience, and whether or not a company meets those expectations can make or break customer retention and loyalty. Forrester reported that 88% of […]

Customer Experience 52

Customer Experience Meetings 52

QYMATIX

MARCH 26, 2024

Successfully capturing markets and retaining customers is, therefore, central to the growth and stability of a wholesale business. Although the market is highly competitive, there are innovative strategies that companies can use to capture markets and retain customers for the long term.

Management 52

Management Artificial Intelligence CRM Software 52

Groove HQ

MARCH 28, 2024

A well-written customer support email can make all the difference between refund and a cross-sell (or long-term customer loyalty.)

62

62

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Customer Think

JULY 7, 2023

In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices.

Media 106

Media Meetings Organization Customer Experience 106

Flevy

JUNE 15, 2023

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty , and overall business success.

Digital Transformation 91

Digital Transformation e-Learning Customer Knowledge Customer Experience 91

Arpedio

APRIL 30, 2024

Defining Account Growth Strategy Account growth strategy refers to the systematic planning, execution, and management of approaches aimed at expanding your existing client base, increasing revenue, and improving customer satisfaction. One effective technique for analyzing existing accounts is to delve into customer data.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Arpedio

DECEMBER 20, 2023

Customer Lifetime Value (CLV) is a crucial metric that helps businesses assess the value of a customer over their entire lifetime. Understanding CLV can have a significant impact on business strategies , ranging from enhancing profitability to retaining customers effectively. The importance of CLV cannot be overstated.

Profitability 52

Profitability Acquisition Customer Experience Communication 52

Customer Think

JANUARY 24, 2022

In a world where customers have seemingly infinite options of products to choose from, earning a customer’s sustained loyalty to your product, and thereby reducing churn, has become the fuel that enables a company to out-pace the rest of its pack. Whereas customer service was once considered […].

Customer Success 105

Customer Success 105

Hubspot Sales

NOVEMBER 26, 2021

When done right, the method can drum up quick interest in your business, foster customer loyalty, and pay off in spades. Certain schools of B2B sales advise against offering prospects discounts — as it can train both customers and salespeople to devalue their products or services. Loyalty Discount Strategy.

Retail 126

Retail eCommerce Profitability Construction 126

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

DemandFarm

MAY 2, 2024

Effective relationship management transcends mere customer satisfaction—it’s a strategic endeavour that involves nurturing deep connections that foster loyalty, satisfaction, and mutual growth. The global Customer Relationship Management market is projected to grow from $71.06 billion in 2023 to $157.53

Management 40

Management Banking CRM Profitability 40

QYMATIX

MARCH 19, 2024

In the world of B2B sales, where specialist wholesalers in Germany cater to 5,000 to 10,000 customers and juggle an inventory of 20,000 to 100,000 items , the winds of change are blowing more robustly than ever. It's essential to view dynamic pricing as a tool to enhance, rather than undermine, trust and loyalty.

B2B 52

B2B Digitalization Suppliers Sales Analytics 52

Customer Think

DECEMBER 9, 2023

In today’s competitive digital landscape, businesses are not just competing on products and services; they are vying for customer attention, loyalty, and advocacy.

Customer Experience 64

Customer Experience Digitalization 64

Customer Think

NOVEMBER 3, 2023

Macroeconomic pressures are forcing organizations to improve operational efficiency and, at the same time, boost customer loyalty and retention.

Organization 92

Organization 92

Sales Gravy

FEBRUARY 25, 2024

Being able to pivot and adapt strategies in response to market changes, technological advancements, and customer needs is essential for sustaining growth. Scalable Systems and Processes Implementing scalable systems and processes that can accommodate rapid growth without compromising on service quality or operational efficiency.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Arpedio

JANUARY 3, 2024

Two key metrics that every business owner should closely monitor are churn rate and customer retention rate. By grasping the importance of these metrics and why it’s essential to optimize them, you’ll be better positioned to keep your customers happy, reduce churn, and drive growth. What is Churn Rate?

Customer Experience 52

Customer Experience Profitability Decision-making Innovation 52

QYMATIX

MARCH 26, 2024

Successfully capturing markets and retaining customers is, therefore, central to the growth and stability of a wholesale business. Although the market is highly competitive, there are innovative strategies that companies can use to capture markets and retain customers for the long term.

Management 40

Management Artificial Intelligence CRM Software 40

Customer Think

AUGUST 13, 2021

20 Years is Not Enough Time to Know It All This much became clear to me, after launching the marketing- and loyalty-services company Incendio.

Marketing 132

Marketing Digitalization Leadership 132

Customer Think

AUGUST 25, 2023

Brands are quickly finding out that the customer service strategies that worked with other generations don’t work with Gen Z. Businesses that can both learn what those preferences are as well as make pivots will earn Gen Z loyalty. By and large, Gen Z’s preferences are so unique that they require novel tactics.

Customer Experience 52

Customer Experience 52

Zendesk

JUNE 30, 2022

After all, acquiring new customers is expensive. Additionally, investing just 5 percent in customer retention has been shown to boost profits by a minimum of 25 percent. It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? What is after-sales service?

Sales 98

Sales Decision-making B2C Profitability 98

Customer Think

NOVEMBER 23, 2021

Keeping a customer is so much cheaper than acquiring a new one- a discussion for eCommerce Customer trust precedes loyalty. You must engage your customers first, provide them top-notch service, and make sure always to offer additional value with your products.

eCommerce 130

eCommerce Digitalization Marketing 130

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Arpedio

JANUARY 3, 2024

Cross-selling refers to offering customers complementary products to their initial purchase, while upselling involves persuading customers to purchase a higher-priced version of the product or service they’re interested in. Both techniques require a strategic approach and an understanding of customer needs and preferences.

Customer Experience 52

Customer Experience Decision-making Profitability Communication 52

Nutshell

FEBRUARY 21, 2023

Managing customer relationships is one thing, but what about managing the customer lifecycle for each person you work with? Customer lifecycle management is an important strategy all businesses should be practicing because it helps foster long-lasting relationships with customers and inspires brand loyalty.

Management 62

Management Acquisition CRM Customer Life Cycle 62

Arpedio

DECEMBER 20, 2023

Upselling is a sales technique that can help businesses to boost revenue and enhance customer satisfaction. With its purpose to encourage customers to purchase products or services that are of higher value or complementary to their intended purchase, upselling is a powerful tool that can lead to increased sales and profits.

Profitability 52

Profitability Customer Experience Sales Marketing 52

Customer Think

MAY 8, 2023

Chief Customer Officer strategy varies widely, with a mix of defense and offense playbooks. Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC).

CXM 78

CXM Onboarding Account Management Customer Experience 78

Arpedio

MARCH 6, 2024

Effective account management not only strengthens client satisfaction and loyalty but also enhances the overall reputation and profitability of the organization. It involves understanding the unique needs and objectives of each client, coordinating internal resources to meet those needs, and ensuring client satisfaction and loyalty over time.

Account Management 52

Account Management Management Client Relationships Communication 52

Zendesk

SEPTEMBER 7, 2022

Change is the only constant in the retail service industry. That’s certainly been true in the past several years, when a record number of customers flocked to online channels to do their shopping. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally.

Retail 98

Retail Digitalization Customer Experience Profitability 98

Arpedio

DECEMBER 20, 2023

Cross-selling involves offering customers strategic product pairings that complement their current purchases, thereby encouraging them to buy more and increasing overall revenue. The goal of cross-selling is to increase revenue by encouraging customers to buy more items or upgrade their purchase.

Business Growth 52

Business Growth Sales 52

Zendesk

MARCH 20, 2023

And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). Brands are now competing on the quality of customer experiences. Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI.

Retail 98

Retail Customer Experience 98