Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. Why is customer onboarding essential?

Client Onboarding 127

Client Onboarding Onboarding Customer Experience CRM 127

Hubspot Sales

JANUARY 17, 2024

In-Person vs. Self-Service: Who Wins? Despite the growing trend of self-service, most consumers still prefer in-person interactions. 65% of consumers prefer to interact with a salesperson in person, compared to 26% who prefer self-service. However, preferences change depending on the product or service.

Value Proposition 90

Value Proposition Decision-making Sales Internet 90

Hubspot Sales

MARCH 27, 2023

You can also buy virtually anything online, including services. These services range from financial counseling to tarot readings. But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. How to Sell Services Online 1.

Media 125

Media e-Learning Onboarding Marketing 125

Arpedio

APRIL 30, 2024

Defining Account Growth Strategy Account growth strategy refers to the systematic planning, execution, and management of approaches aimed at expanding your existing client base, increasing revenue, and improving customer satisfaction. One effective technique for analyzing existing accounts is to delve into customer data.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Zendesk

FEBRUARY 27, 2024

AI is radically transforming the world of customer service, and at Zendesk Relate , you’ll gain insights and best practices to lead your organization through this next wave of transformation successfully and make your business ready for AI-first service.

Digitalization 59

Digitalization Customer Experience Organization 59

Sales Gravy

MAY 2, 2024

Building Trust: Trust is foundational in sales, emphasized through understanding customer needs and proving reliable over transactions. The Importance of Asking the Right Questions: Effective questioning is vital to uncover the real needs and challenges of customers, which guides them towards the right solutions.

Sales 83

Sales Stakeholders Meetings Marketing 83

Kainexus

APRIL 20, 2024

Digital innovation in business enables organizations to better understand and anticipate customer needs, personalize experiences, and deliver value-added products and services in an increasingly digital-first world.

Digital Transformation 70

Digital Transformation Digitalization Organization Innovation 70

Brooks Group

FEBRUARY 12, 2024

The revenue potential of your customers doesn’t end when they sign the contract. Once a prospect buys your product or service, they represent an opportunity for future growth. If growing customer revenue is on your mind, you’re not alone. Satisfied customers are far more likely to buy than new prospects.

Sales Training 74

Sales Training Sales Account Management Profitability 74

Zendesk

MARCH 1, 2022

Jared Loman, VP of Customer Experience at Kajabi. As part of Zendesk’s CX Moment virtual event series, we spoke with Jared Loman, VP of Customer Experience at Kajabi. Get creative with self-service tools. To manage the influx of inquiries, the company decided to get creative with its self-service options. Jared Loman.

Artificial Intelligence 98

Artificial Intelligence Customer Experience Organization Meetings 98

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Sales Gravy

NOVEMBER 20, 2023

Why Account Management Matters In sales, closing deals and prospecting often steal the spotlight from account management and customer retention. Account management is vital because retaining an existing customer is often more cost-effective than acquiring a new one.

Account Management 89

Account Management Management Client Relationships Business Growth 89

Brooks Group

APRIL 18, 2024

In a selling situation, a well-timed and well-delivered story can help the prospect visualize how your product or service will solve their challenge or make their life easier. When prospects remember the stories shared by the sales professional, they are more likely to recall the key points about the product or service being offered.

Sales 95

Sales Decision-making Sales Training Communication 95

Hubspot Sales

JANUARY 9, 2024

Door-to-door (D2D) sales involves knocking on people’s doors to advertise or sell products/services. For long-term success, Jim recommends you “Learn how to prepare, present, and provide great customer service. When it comes to rejection, the real trick is not taking it personally. It’s not only inevitable.

Sales 103

Sales Decision-making Meetings Insurance 103

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. By systematically representing the Customer Journey, businesses can align their operations to better meet customer needs, ultimately driving satisfaction, loyalty, and growth.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Customer Think

MARCH 5, 2024

Automation is revolutionizing customer service, and your business needs to jump on board. Imagine: Customers getting instant answers 24/7, solving problems independently, and receiving personalized recommendations – all thanks to smart technology. Forget hold times and frustrating menus! Sound like a dream?

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69

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Customer Think

MARCH 8, 2024

In order to build trust and credibility around a brand and deliver each customer the best products and services, customer journey optimization is vital. It is a great way to build a more personal relationship with the customers, and it benefits your business in many ways.

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Customer Think

DECEMBER 29, 2022

My comments on Service Recovery as Your Superpower. So often I hear having a service and doing a great service recovery is good for you. Is an unnecessary service because of a defect good for a customer? If you reach this point, you do need service recovery. Make service a profit centre.

Customer Value 121

Customer Value Manufacturing Advertising Profitability 121

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Customer Think

FEBRUARY 27, 2024

By John Goodman and Peter North, Customer Care Measurement & Consulting CCMC’s latest National Rage study found that 43% of Americans admit to having yelled at a service person, and over half reported having rage. Both strategies require careful implementation and constant supervision! The access to and […]

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Brooks Group

MARCH 28, 2024

Invest in developing your personal brand; showcase your industry expertise and track record of success. Their main concern: “How will we put your product or service into place?” Their main concern: “How much more work will your product or service require?” Personal positioning is key to your sales team’s success.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Brooks Group

FEBRUARY 27, 2024

B2B buyers today see many products and services as commodities: items that seem equivalent no matter who produces them. This is when a value-based selling approach—the ability to add value to your product or service—is critical. This helps your customer maximize the value derived from your product and increases your margins.

Sales Training 59

Sales Training Sales Value Selling Profitability 59

Hubspot Sales

DECEMBER 13, 2023

These are important to understand of course, but salespeople aren't always going to call just to pitch to a potential customer — the job encompasses so much more. In this post, I‘ll guide you through the different types of sales calls and the purpose they serve to meet your customers’ needs.

Negotiation 104

Negotiation Telecommunications Sales Software 104

Hubspot Sales

JANUARY 5, 2024

It’s been pretty exciting to see the creativity that people all over the world are bringing to AI to improve their processes, create new services, and make being in business more fun and profitable. Let your [smaller thus less expensive] customer service team focus on the bigger and more complicated problems.

Internet 95

Internet Sales Communication Media 95

Sales Gravy

FEBRUARY 25, 2024

Overcoming Adversity with Grace The conversation took a deeply personal turn as Patricia recounted the challenges she faced following the unexpected loss of her husband and co-founder of KaTom. "It Developing strong relationships with customers, suppliers, and partners to ensure long-term loyalty and support.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Zendesk

JUNE 17, 2022

A customer might love your product or service, but the real test comes when they reach out to your support team. According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of consumers will walk away from a company after just one bad customer service experience. What does high-touch service mean?

Onboarding 98

Onboarding Customer Success Prioritization Communication 98

Nutshell

MARCH 15, 2024

Developing a sound lead nurturing strategy is the best way to achieve this and, when done right, can lead to future upsells, long-term customer loyalty, and brand advocacy. Lead nurturing is the process of building relationships with prospects who aren’t quite ready to purchase your product or service.

CRM 71

CRM Software Software Communication 71

Customer Think

JANUARY 27, 2023

Delivering a great customer experience is essential for any business. In today’s competitive landscape, it’s not enough to simply offer a good product or service. It’s also essential to make sure that customers have an enjoyable and positive experience throughout their entire journey with your company.

Customer Experience 105

Customer Experience 105

Arpedio

JANUARY 3, 2024

Cross-selling refers to offering customers complementary products to their initial purchase, while upselling involves persuading customers to purchase a higher-priced version of the product or service they’re interested in. Both techniques require a strategic approach and an understanding of customer needs and preferences.

Customer Experience 52

Customer Experience Decision-making Profitability Communication 52

Zendesk

FEBRUARY 23, 2024

What is a customer persona template? A customer persona template is a tool businesses use to create a detailed description of their ideal customer based on market research and customer data. Think of a customer persona as the ultimate fishing guide. More in this guide: Why are customer personas important?

Decision-making 52

Decision-making Brainstorming Media Communication 52

Customer Think

FEBRUARY 26, 2024

In the context of guest experience, “personalization” and “customization” are often used interchangeably, but they do have distinct meanings. Personalization involves tailoring experiences, services, or products to meet individual guests’ specific needs, preferences, and characteristics.

Meetings 59

Meetings Customer Experience 59

Flevy

MARCH 26, 2024

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants. Stage : Breaking down the customer journey into distinct stages (e.g., Stage : Breaking down the customer journey into distinct stages (e.g.,

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. “They knew everyone’s name, they anticipated what they needed.”

Retail 69

Retail Digitalization Customer Experience Innovation 69

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Zendesk

SEPTEMBER 7, 2022

Change is the only constant in the retail service industry. That’s certainly been true in the past several years, when a record number of customers flocked to online channels to do their shopping. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally.

Retail 98

Retail Digitalization Customer Experience Profitability 98

Nutshell

AUGUST 22, 2023

From our personal lives to the way we run our companies, AI is becoming more available for a range of applications. Since AI is revolutionizing sales , marketing, and many other aspects of business, it’s no surprise that many CRM providers are also using the technology to enhance customer relationship management.

Artificial Intelligence 114

Artificial Intelligence CRM Management Decision-making 114

Zendesk

APRIL 20, 2023

For many support teams, AI is already handling the majority of customer requests for issues like password resets, refunds, or order tracking. For more complex questions, AI can route customers to the right place and ensure that agents have the information they need to provide quick and personalized assistance.

Artificial Intelligence 96

Artificial Intelligence Digitalization Customer Experience Communication 96