Red Star Kim

SEPTEMBER 12, 2022

They say that life happens when you are busy making other plans. I found navigating my business through Covid tricky enough. My consulting, coaching and writing (that’s seven books so far) – in the UK and overseas – was focused on developing and motivating people to achieve their potential and for their businesses to flourish.

Transportation 264

Transportation Management Government Meetings 264

Hubspot Sales

MARCH 4, 2024

Bryan Huber , Head of Sales at Völur , stressed that sales leaders essentially apply the Golden rule when constructing a sales process — sell to others the way you would want to be sold to. Effective leadership starts with caring about (and showing you care about) your people. Let’s dive in.

Leadership 108

Leadership Construction Prioritization Sales 108

Zendesk

APRIL 5, 2022

73 percent of companies now report a direct link between customer service and business performance, according to our 2022 Customer Experience (CX) Trends Report , and 60 percent of customers will now walk away after just one bad experience—a 22 percent jump from the previous year. AI isn’t a means to an end when it comes to customer service.

Customer Experience 98

Customer Experience Artificial Intelligence Prioritization Communication 98

Brooks Group

JANUARY 8, 2024

When Your Data is Not Related to High-Gain Sales Activities There’s a difference between being productive and being busy. Tracking key sales metrics and knowing how to influence them is critical. Leading and lagging indicators reveal how well your team is navigating the complex B2B sales cycle. This is great, right?

Sales 97

Sales Sales Training B2B Organization 97

Hubspot Sales

NOVEMBER 28, 2021

When you first start out in business, you can probably manage to keep all of your customers or clients top-of-mind … because you don’t have that many. It includes details like their contact information, their buying preferences, and notes from every conversation you've had with them. A Refresher on CRMs. Increase Teamwork.

CRM 128

CRM Communication Decision-making Profitability 128

Zendesk

SEPTEMBER 28, 2022

In this article, we’ll explain how bots help create smoother customer journeys and why merging conversational AI with live support will change your business for the better. According to the State of Social Conversational Commerce 2022 Report , messaging is the primary way customers want to communicate with a brand.

Customer Experience 96

Customer Experience Media Marketing Communication 96

Brooks Group

DECEMBER 20, 2023

This blog post recaps their conversation, exploring why metrics are indispensable for effective management and how they serve as the guide toward strategic success. Measuring the right things and using that data to coach and manage is the way we will catch up.” The buyer is changing faster than we are as sellers. “The

Sales 93

Sales Decision-making Sales Training Sales Management 93

AchieveIt

MARCH 6, 2024

Negotiations don’t always have to be that way — and they shouldn’t be. The only way to build that trust is to connect on an empathetic level,” says DeVardo. Negotiations don’t have to lead to one-sided solutions or unfavorable compromises. In fact, when it comes to effective strategy execution and revenue operations, they shouldn’t!

Negotiation 52

Negotiation Decision-making Meetings Sales 52

ACT

APRIL 29, 2024

What’s the secret to building a successful small business? Figures like these emphasise the importance of building effective teams and managing them the right way. But here’s the thing—smaller businesses may lack the resources available to larger organisations. What does a successful team look like?

Small Business 52

Small Business Management Leadership Communication 52

Red Star Kim

JANUARY 23, 2023

Will I commit to change – regardless of how busy I become? Change is a constant Even if you haven’t sat down to contemplate your needs in a structured way you will have noticed the dizzying array of changes that are being foist onto you. This article was published in the January 2023 edition of Counsel magazine. And by when?

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130

Red Star Kim

DECEMBER 2, 2022

It was a full house at November’s PM Forum workshop for Proactive Marketing and Business Development Executives. Release time to become a more proactive Marketing and Business Development Executive. This type of conversation is itself an example of being proactive. What does proactive look and feel like?

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

ProlifIQ

APRIL 12, 2024

Upsell & Cross-Sell From Your CRM Implementing effective cross-selling and upselling strategies can provide tremendous benefits for growing your business revenue and building customer loyalty. This allows you to quantify existing business and segment customers into tiers based on the revenue they generate.

CRM 52

CRM Prioritization Profitability Business Growth 52

Help Scout

JULY 8, 2021

When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. This is the point where most companies start looking for solutions to help them organize their support efforts. Then another. And another after that.

Decision-making 113

Decision-making Management Organization Software 113

Apptivo

JANUARY 27, 2022

The customer is not a good fit for your business. In either case, effective sales management deals with strengthening your social relationship skills and understanding how to tackle dire situations that might cost a lot for your business. Client A is a promoter of your business where he is impressed with your products and services.

CRM 98

CRM Sales Sales Management Financial Services 98

Nutshell

MARCH 8, 2023

Customer relationship management (CRM) can open your business up to a world of possibilities, from a streamlined sales process to happier customers. Learn more today by attending a live demo or getting started with a free trial. So, why do CRM implementations fail, and how can you avoid that from happening?

CRM 62

CRM Customer Experience Prioritization Profitability 62

Hubspot Sales

APRIL 12, 2023

With proper sales activity management, you can influence sales objectives and business results. In this post, you’ll learn tips for managing your team’s sales activity and about the software that can help along the way. In other words, getting the business results you want hinges on managing the activities that precede them.

Management 119

Management CRM Sales Software 119

Nutshell

JANUARY 30, 2020

A finely-tuned CRM tracks and utilizes all of the tiny pieces of data generated by prospects all the way from the tippity-top of the funnel until the moment they sign that sweet, sweet contract. Tracking conversations and activities. Tailoring custom content to specific audiences is a phenomenal way to drive sales.

CRM 155

CRM Marketing Decision-making Advertising 155

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

Brooks Group

MARCH 6, 2023

The objective of sales negotiations is to have a strategic conversation with your client that ultimately results in an agreement’s approval. When negotiation talks frequently result in added advantages and cheaper pricing, it is advantageous to both the business and the client. Is Negotiation Important For Salespeople?

Negotiation 52

Negotiation Sales Sales Training Decision-making 52

Hubspot Sales

MAY 4, 2020

One of my favorite quotes about business comes from Herminia Ibarra — a professor of organizational behavior at London Business School. And much like keeping up with proper nutrition and fitness, networking can be a lot harder when working remotely. It's a brutally honest analogy. Sales is people-oriented.

Remote Working 119

Remote Working Media Sales Banking 119

Nutshell

AUGUST 28, 2023

Creating a structured sales process is one of the most effective ways to boost your sales teams’ efficiency and results. Even if your sales team is already driving good results, establishing a sales process or improving your existing one can take your business to the next level of growth.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Outbound Engine

DECEMBER 4, 2019

It’s always a good time for business owners to think about the most effective small business marketing ideas. Or it could be that business seems to be stagnant. Whether you’ve been in business for 3 months or 30 years, there is always room for improvement. Make Data Cleaning a Routine. What do they do?

Small Business 145

Small Business Marketing B2C Media 145

Apptivo

MAY 10, 2021

Closing Deals and creating new customers is a difficult task for most businesses. It comprises pushing forward the deals, generating more leads, reestablish conversation with customers, develops trust in shareholders, and foster your connections with existing customers.

Shareholders 53

Shareholders Decision-making CRM Sales 53

Zendesk

FEBRUARY 15, 2024

While chatbot templates can vary depending on the business, they are often used for: Customer support: Chatbot templates can aid your support team by handling certain customer inquiries without human intervention. From answering customer questions to collecting contact information, chatbots wear many hats. What is a chatbot template?

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Apptivo

DECEMBER 26, 2022

Like water, water everywhere but not a drop to drink, sometimes businesses feel that there are leads, leads everywhere but not a prospect in sight. All the effort put into getting those leads will be in vain if there is no mechanism in place for this conversion from prospect to customer. Why is CRM lead management important?

CRM 52

CRM Management Advertising Decision-making 52

Hubspot Sales

DECEMBER 21, 2020

Moreover, if your business sells highly-technical or complex products, expensive products, or products that require a notable shift in user behavior, MEDDIC is a valuable framework to use. MEDDIC became important because it's not just any old purchase -- it's a transformation of the business.". What is the MEDDIC sales qualification?

Decision-making 125

Decision-making Sales Onboarding CRM 125

Nutshell

FEBRUARY 22, 2023

Integrating your call monitoring software with Nutshell Let’s start with the basics and delve deeper into the facets of call monitoring software. Call monitoring software enables you to listen in on, capture, and examine phone conversations between your staff and customers. So, how do you select the best software for your team ?

Software 62

Software Software CRM Facilitation 62

SuperOffice

APRIL 7, 2022

Creating an ideal customer profile (ICP) is a powerful way to understand your market and target audiences. Business owners can better allocate their resources, focus on high intent prospects, and provide more customer value through customer profile analysis. Let’s get started! What is customer profile analysis?

B2B 93

B2B CRM Sales Decision-making 93

Help Scout

JULY 15, 2021

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Energy and Utilities 113

Energy and Utilities Prioritization Decision-making Stakeholders 113

ACT

FEBRUARY 7, 2023

But if you’re running a company, you already know that sales processes don’t work that way. They represent various interactions a prospect has with your business before making a purchase. Running a business in the 21st century means you have access to a wide array of touchpoints. A platform like Act! can come in handy here.

Sales 52

Sales Decision-making Media B2B 52

Apptivo

DECEMBER 1, 2021

Employees bridge the gap between customers and a business. It includes customer conversion and customer retention. It includes customer conversion and customer retention. Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers.

CRM 98

CRM Software Software Organization 98

Apptivo

AUGUST 24, 2022

How to apply the challenger sales methodology into your business? Challenger model argues that sales teams who manage and control their sales, teach their prospects about problem solving are considered to be way more successful than the ones who are spending a lot of time in building and nurturing the relationships with their leads.

Sales 98

Sales Decision-making Value Proposition Construction 98

Hubspot Sales

AUGUST 24, 2020

While phone calls, meetings, and other familiar sales staples still have a place in the field, digital sales tactics — techniques conducted through virtual channels — have emerged and started taking up some serious space. The landscape of sales has shifted radically over the past decade or so. But what, exactly, does "digital sales" entail?

Digitalization 129

Digitalization Media Sales Digital Transformation 129

Arpedio

MAY 23, 2023

6 Key Steps to Get Started With Proper Sales Coaching​ 7. 6 Key Steps to Get Started With Proper Sales Coaching​ 7. This way, every salesperson is supported and equipped in the best possible way to reach their personal quota, not to mention the team’s quota and goals. Table of Contents 1.

Sales 52

Sales Account Management Stakeholders CRM 52

Brooks Group

MARCH 27, 2023

Sales conversations can be tough, but with a little practice, you’ll be closing deals in no time. Sales conversation strategies are absolutely essential for closing more deals and achieving success in sales. If you’re not sure where to start, don’t worry.

Sales 52

Sales Sales Training Communication Decision-making 52

ProlifIQ

FEBRUARY 3, 2023

Hitting Revenue Targets in 2023 2023 is here, with most companies starting fiscal years at the turn of the calendar year or February 1st. 2023 is forcing all of us to do more with less, and a large part of that is getting closer to customers than ever before and identifying the proper accounts to drive growth. But how do you do that?

Account Planning 52

Account Planning Stakeholders Decision-making Sales 52

Nutshell

MARCH 19, 2024

As the backbone of any business, the sales team needs to be efficient to meet targets and ensure the company remains profitable. Keeping an eye on your team’s sales productivity is one of the best ways to track performance and nip bottlenecks in the bud. Table of Contents What is sales productivity? Why is sales productivity important?

CRM 71

CRM Sales Software Software 71