Nutshell

MARCH 25, 2024

These benefits include: Strengthened relationships: One of the most important benefits of a formal customer onboarding process is the time you and your client will spend getting to know each other. It’s time to define and exceed your new customer’s expectations. But don’t take your foot off the gas yet.

Client Onboarding 127

Client Onboarding Onboarding Customer Experience CRM 127

ACT

APRIL 16, 2024

Virtual sales teams allow organisations to optimise costs, hire the best sales talent worldwide, and engage with prospects in different time zones. Most sales professionals are extroverts who thrive on personal connection and do their best work when surrounded by people with similar interests and passions.

Sales 52

Sales CRM Virtual Selling Communication 52

Hubspot Sales

JANUARY 22, 2024

Taking the time to return calls from sales reps they don't know takes time out of their schedule and eats away at their productivity. Don't leave a message every time you call — instead, work out a cadence that includes calls where you don't leave a voicemail. Leave different messages every time.

Construction 112

Construction Decision-making B2B Meetings 112

Brooks Group

APRIL 10, 2024

In baseball, “keep your eye on the ball” means watch where the ball is at all times. In the race to finish the quarter strong, prospecting often gets put on the back burner while sales professionals work on closing open opportunities. This will ensure you’re not wasting your time on unqualified leads. But it’s tough.

Sales 87

Sales Media B2B Publishing 87

Hubspot Sales

FEBRUARY 12, 2024

Every new customer you bring on who isn’t the right fit presents a churn risk — and if they don’t follow through, take direction when it comes to implementation, or see value from the product, their bad customer experience reflects poorly on you and your company. The prospect is not in a time zone or country that your country can support.

Sales 115

Sales Decision-making Facilitation Marketing 115

Nutshell

APRIL 22, 2024

How does Nutshell forms spam prevention work? And if any spam submissions get into Nutshell, we’ll prevent any new leads or contacts from being automatically created in Nutshell, so your team doesn’t have to spend time sorting through fake leads. Introducing new Nutshell forms spam prevention features!

CRM 71

CRM Sales Management 71

CMOE

DECEMBER 21, 2022

If you feel empowered or excited to complete a project, you will probably work faster and more diligently than you would if you were frustrated or annoyed. Attitude also influences productivity, and by choosing to have a good attitude, a person will be more productive and feel more personal pride in the high-quality work they produce.

Decision-making 142

Decision-making Prioritization Innovation Digitalization 142

Sales Gravy

MARCH 24, 2024

Retention Over Acquisition: Highlighting the significance of retaining existing customers as a more sustainable and profitable strategy compared to acquiring new ones, especially in challenging economic times. Think about your own experiences: every time you buy something, that's just the beginning of your journey with that brand.

Business Growth 80

Business Growth Acquisition Customer Success Customer Experience 80

Planview

JANUARY 2, 2024

Once I understand how they work and what’s working and not working for them, I introduce industry practices to help their business transformations and encourage organizational change management practices to help them better utilize Planview products. For 25 years, I traveled every week.

Digital Transformation 98

Digital Transformation Digitalization Government Decision-making 98

Hubspot Sales

APRIL 15, 2024

Thoughtfully calculated, well-executed prospecting is central to virtually every successful sales engagement. At the same time, they allocate about 25% of their prospecting to focus on long-term aspirational goals. They utilize sales triggers for timely outreach. They prioritize relationships over immediate sales.

Sales 111

Sales Prioritization CRM Communication 111

Nutshell

APRIL 3, 2024

An ideal tech stack software for consultants is easy to use and integrate, adding convenience to your business without being difficult to use or time-consuming. Either you focus too much of your resources on delivering to your current clients, sacrificing time that could be spent on new client acquisition.

Software 71

Software Software CRM Acquisition 71

Nutshell

MARCH 28, 2024

A good sales pipeline does wonders for the growth of companies of every size and in every industry. Only a fraction of all the leads that go through your pipeline will close, and startups often don’t have the time and resources to follow up on every possible lead. should be dropped from your list after some time.

Management 71

Management Prioritization CRM Sales 71

Customer Think

MARCH 12, 2023

Jobs in every sector have seen some attrition recently, and this has placed an enormous strain on workers in every sector, including those working in call centers. In these challenging times, call center agents are managing very real worries of their own while dealing with stressed out consumers.

Management 98

Management 98

Vantage Partners

SEPTEMBER 12, 2023

Every leader possesses a particular mindset. Leaders can’t just be told what to do—“now it’s time to adapt and collaborate!”—or Vantage Partners has worked with thousands of leaders from multiple industries across the globe. or merely instructed to adopt or change any other fundamental behaviors.

Leadership 83

Leadership 83

Planview

SEPTEMBER 26, 2023

I worked in the automotive industry at the beginning of my career when I first graduated. Then, I took a few years off to enjoy time with my two sons. I volunteered and did philanthropic work while I stayed home. I was raised in a hard-working immigrant family. My parents set an example with their work ethic.

Management 105

Management Meetings Innovation Communication 105

Nutshell

MARCH 28, 2024

A well-managed pipeline means you’ll have a steady and manageable stream of incoming clients and the time and resources to nurture existing clients. When you start from your goals, you have a guiding star to inform every step of your sales process. What is the typical sales process for consulting firms? How many stages do you need?

Management 71

Management CRM Sales Negotiation 71

Zendesk

MARCH 8, 2024

So it’s setting you up for success, not telling you what to do with every minute of your agents’ days. Use it as a guide, and you’ll see how worthwhile Forecast can be in no time. Look for recurring patterns If you have a dip in call traffic every Friday afternoon, make a note of it. Take note of that, too. Isn’t.

Media 52

Media Marketing Sales 52

PartnerTap

FEBRUARY 27, 2023

Every team is expected to hit higher targets, but with fewer resources. There’s only one way to consistently sell and win in this situation: lock arms with your best partners in every market, every region, and on every deal to sell more, faster. Focus on your best partners Not every partner is equal.

Marketing 98

Marketing CRM Management Sales 98

Hubspot Sales

NOVEMBER 28, 2023

No one knows what it’s like to work in sales better than those in the trenches of the day-to-day — salespeople trying to hit their numbers while battling the ups and downs of the job. He says, “Allow them the opportunity to say no, but get buy-in to the idea that if the price works for both parties, they would be willing to accept it today.”

Negotiation 100

Negotiation Sales Leadership CRM 100

Hubspot Sales

MARCH 11, 2024

Time is money, and that’s doubly true when you work with customers. We’re in an age of email and message overload at work, but in our personal lives we’re constantly scrolling through short videos. Why is video so effective at increasing email response rates, generating engagement, and improving close rates?

Sales 105

Sales Meetings Stakeholders Customer Success 105

Zendesk

JANUARY 23, 2024

Agent scheduling is the strategic process of organizing work hours for customer service agents. This involves setting weekly schedules, navigating time off and PTO requests, and ensuring the right number of agents work at the right time for optimal organizational efficiency. What is agent scheduling?

Software 52

Software Software Customer Experience Construction 52

Insightly

APRIL 10, 2024

As you’re out and about, you may want to use that time to improve your go-to-market knowledge and stay up to date on the latest trends. This season, take Closing Time with you. Closing Time is the podcast and YouTube Show designed for go-to-market leaders. These are questions CSOs ask themselves all the time.

Marketing 52

Marketing Healthcare CRM Media 52

PandaDoc

APRIL 17, 2024

Businesses use contractor management software to manage contractors undertaking work for their company. If you regularly work with contractors, this software is a must. This is how you ensure contractors work to your desired standard. It helps to ensure contractors complete work safely and in compliance with regulations.

Software 52

Software Software Management Construction 52

PandaDoc

APRIL 17, 2024

Businesses use contractor management software to manage contractors undertaking work for their company. If you regularly work with contractors, this software is a must. This is how you ensure contractors work to your desired standard. It helps to ensure contractors complete work safely and in compliance with regulations.

Software 52

Software Software Management Construction 52

Apptivo

DECEMBER 12, 2022

Shortening mean time to repair. On-time periodic maintenance. Manage requests & create work orders. Businesses might realize multiple clients flooding with field work requests via email or phone. Schedule Work. Offering every service to every customer is not what customer service is about.

Software 98

Software Software Management Decision-making 98

Nutshell

AUGUST 28, 2023

Qualifying The qualifying stage marks the first time your reps make direct contact with a lead. Before you make your presentation, you should have gathered as much information as possible about your prospect and their specific needs and concerns so that you can anticipate every follow-up question and have a good answer ready to go.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

The Center for Sales Strategy

JANUARY 11, 2023

Without trust and integrity, people question why they want to work for a company or manager who doesn’t have convictions. Building trust takes time. Trust is ever-evolving and something you need to be mindful of every day. Trust is fundamental in any highly engaged, high-performing team.

Management 99

Management 99

Hubspot Sales

DECEMBER 12, 2023

We expect the sales game to change every year, but 2023 has stood out as a uniquely transformative one. But salespeople also had to work against a backdrop of economic uncertainty, which will likely carry into 2024. This is a good reminder for salespeople who feel pressure to automate every part of their job.

Sales 98

Sales Investors Prioritization Innovation 98

Nutshell

MAY 3, 2023

The final product is constructed to the company’s precise specifications, increasing efficiency by not requiring users to navigate around extraneous features or spend time customizing an off-the-shelf system to fit the way they work. Is getting every little custom feature into your CRM really worth all of that money?

CRM 127

CRM Software Software B2C 127

Zendesk

MARCH 18, 2024

When I first start working with new clients, I interview the executive team, a sampling of employees across all departments, and a sampling of customers across various personas. Every product, every person, every interaction, every touchpoint, all of it. Every time.

Customer Experience 52

Customer Experience Communication Decision-making Organization 52

Brooks Group

APRIL 25, 2024

When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. You’ve got to keep plugging when you work in sales. All too often, these different divisions work separately, with little to no communication. Even the best companies make mistakes from time to time.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Hubspot Sales

APRIL 1, 2024

It won’t matter who they work for or what industry they’re in. Every seller wants a strong, steady stream of quality inbound leads. Salespeople said inbound lead flow was worse than it was a year before at every one of these companies And directly or indirectly related, quota attainment rates were down year-over-year , as well.

CRM 80

CRM Sales Environment Leadership B2B 80

Zendesk

APRIL 20, 2023

Your agents shouldn’t be bogged down by the busy work. We believe AI will touch and guide each and every customer touchpoint in the next five years. Let AI tackle the easy questions, free up agent time to work on harder issues, and enable a higher level of personalized service for every customer engagement.

Artificial Intelligence 96

Artificial Intelligence Digitalization Customer Experience Communication 96

Hubspot Sales

MARCH 1, 2021

These model reps' approach to their work is shaped by something known as the entrepreneur mindset — a special frame of mind that separates certain salespeople from their peers. They embrace leadership opportunities and learn what they can at every possible turn. They understand that every mistake is a learning experience.

Decision-making 140

Decision-making Prioritization Leadership 140

Hubspot Sales

JULY 12, 2021

Many salespeople are hoping to continue to work remotely to improve their work-life balance. And if you're like us, you thrive in a work-from-home environment for enough reasons to warrant another article in themselves! Spending time building your community is usually a good investment. Make sure to move (your body).

Sales 122

Sales Media Digitalization Remote Working 122

Hubspot Sales

JANUARY 9, 2024

Slow down to speed up Before working for a Fortune 500 company, Jim Norton (AOL’s former EVP Global Head of Media Sales) worked “an old-school sales job.” That said, Jim sees “too many Millennials impatiently jumping from company to company every 18 months, in pursuit, I suppose, of ‘experience.’”

Sales 98

Sales Decision-making Meetings Insurance 98

Hubspot Sales

JANUARY 4, 2024

Also, they will merely waste their time (read money) on insufficient B2B prospecting. For the first time, it happened due to poor sales forecasting that didn’t count seasonal trends. Nobody wins every match. The disruptions will continue, especially with the advancement of technology altering the landscape of work, like with AI.

Sales 104

Sales Management Sales Management Marketing 104