SBI

DECEMBER 23, 2020

Waltham, MA — December 23, 2020. The deal combines two of the leading players in the sales enablement space bringing together a more complete solution for sellers to engage buyers in the digital world. Bigtincan Acquires ClearSlide to Create Industry's Only End-to-End Sales Enablement and Engagement SaaS Offering.

Artificial Intelligence 26

Artificial Intelligence Acquisition eCommerce Banking 26

Showpad

NOVEMBER 17, 2020

A Head of Remote Work is a new director or executive-level occupation that arose in 2020 as a result of the COVID-19 pandemic. Developing talent acquisition and onboarding professional development protocols for current and future staff. So what exactly does a Head of Remote Work do, and would your organization benefit from one?

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

SBI

JANUARY 31, 2020

The information we get through TechTarget’s Email Alerts will enable our sales teams to focus on specific opportunities and customers who are currently in-market for NWN’s solution-as-a-service portfolio, allowing them to deliver better solutions, faster, while transforming the customer experience. Opportunity Management.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

SmartKarrot

MAY 27, 2020

After the era of customer service and customer experience, now is the time for customer success to try its luck. Talking in terms of B2B businesses, client success is one of the factors that businesses are focusing on, in 2020. A client success director’s role does not end after client acquisition.

Emotional Intelligence 10

Emotional Intelligence Customer Success Leadership B2B 10

SBI

DECEMBER 4, 2019

San Francisco, December 4, 2019 — ClearSlide introduces its Winter 2020 update offering users powerful tools for data-driven email outreach and support for real-time collaboration and feedback to build more effective content strategies. Nancy – Click ‘custom content sections’ tab below. lucy.screnci@corel.com.

Artificial Intelligence 26

Artificial Intelligence Account Planning Innovation Acquisition 26

SmartKarrot

JANUARY 5, 2021

Being passionate about guiding leaders on making their companies “unforgettable,” she is the Founder and CEO of Customer Bliss and is fondly known as the “Godmother of Customer Experience.”. Making it to the Top 25 Customer Success Influencers in 2020, Kristi has turned the tables for hyper-growth B2B SaaS companies.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Planview

OCTOBER 19, 2023

Breaking down silos and seamlessly connecting and streamlining data and process flows are integral to finding new solutions, enhancing security, and creating personalized and engaging citizen experiences.” Yet at the same time, the government’s approach to software has tended to lag behind the rest of the digital world.

Government 52

Government Software Software Decision-making 52

Hubspot Sales

AUGUST 21, 2023

While the funnel is centered around the awareness, consideration, and decision stages of the customer’s journey, the circular flywheel focuses on attracting, engaging, and delighting prospects, leads, and customers. Possible paid digital ad channels might be LinkedIn, Google Ads, Facebook, and Twitter.

Marketing 98

Marketing Brainstorming Decision-making Advertising 98

Zendesk

JULY 27, 2021

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. Providing an exceptional customer experience (CX) requires the ability to be nimble and responsive for the long term. Stay agile in your industry.

Financial Services 52

Financial Services Healthcare Manufacturing Retail 52

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This ‘fine line’ is created by the gap between customer acquisition and customer retention. That’s what we are working towards customer success.”. What is a Client Success Manager?

Management 11

Management Account Management Acquisition Value Proposition 11

Hubspot Sales

SEPTEMBER 22, 2020

And customers are now demanding a low-touch buying experience, as opposed to the drawn-out purchasing processes involving multiple meetings that have been the norm for so long. And they have been built to suit the goals of the people selling the software, not the customers it's supposed to serve. These shifts aren't new.

Software 96

Software Software CRM Stakeholders 96

Zendesk

AUGUST 1, 2022

Benefits of customer referral programs. Companies leverage referral programs because they’re beneficial for attracting new customers, establishing trust, and boosting sales. So, referral programs have a lower customer acquisition cost (CAC) than most other digital marketing tactics. They build trust.

Media 98

Media Decision-making CRM Marketing 98

SmartKarrot

JULY 2, 2020

But then over the last one year, and more so as we go further into 2020, one can see that SaaS metrics are changing, and with it, the way business is conducted, too. It is the measure of what you think the customer wants from your product or service enabling companies to focus on that with all the tools have at hand. Down with churn.

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10