Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

OnStrategyHQ

NOVEMBER 10, 2023

This isn’t a comprehensive guide for building your AI strategy but rather a background and foundation for helping your organization begin the conversation to bring AI into your organization holistically in 2024. However, it can negatively impact your business or organization if you’re behind the curve.

Value Proposition 40

Value Proposition Innovation Artificial Intelligence Organization 40

Planview

MARCH 29, 2024

Traditional engineering metrics drive efficiency, not effectiveness Engineering leaders are under increasing pressure to deliver more value, but many struggle to make impactful change. Without contextual insights, engineering leaders cannot accurately weigh the risks and benefits of their decisions.

Software 64

Software Software Decision-making Prioritization 64

Nutshell

DECEMBER 20, 2023

Your team can keep conversations organized and filter out email threads that aren’t relevant to specific leads by easily routing emails to the right project in Nutshell. Company Enrichment The new Company Enrichment lets you quickly enhance company profiles for better decision-making.

CRM 71

CRM Artificial Intelligence Meetings Decision-making 71

OnStrategyHQ

JANUARY 31, 2024

Artificial intelligence (AI) has become the buzzword in today’s ever-changing world—it is everywhere. As more organizations realize the importance of AI adoption, having a well-defined AI transformation strategy may be the most important thing you can do in 2024.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

Zendesk

FEBRUARY 12, 2024

The podcast covers real-time insights and news, making it a great resource for companies that want to stay updated and agile in their customer service practices. The podcast offers practical advice on soft skills, problem-solving, and optimizing customer interactions, making it ideal for team training initiatives.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Nutshell

DECEMBER 20, 2023

Your team can keep conversations organized and filter out email threads that aren’t relevant to specific leads by easily routing emails to the right project in Nutshell. Company Enrichment The new Company Enrichment feature lets you quickly enhance company profiles for better decision-making.

CRM 62

CRM Artificial Intelligence Meetings Decision-making 62

Whetstone

DECEMBER 29, 2023

Navigating the Coming Turbulence and Uncertainty of 2024 I. Early indications are that 2024 will be a year of even greater uncertainty. Organizations, grappling with economic uncertainties, have undertaken the difficult decision of laying off staff, adding considerable weight to the shoulders of those who remain.

Account Management 52

Account Management Supply Chain Artificial Intelligence Construction 52

Arpedio

FEBRUARY 20, 2024

This article uncovers the transformative power of ABS, particularly when augmented by Artificial Intelligence (AI). It entails understanding customers’ identities, communication preferences, priorities, buying criteria, decision-making processes, and more. In this regard, AI emerges as a transformative tool.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

OnStrategyHQ

JANUARY 12, 2024

We can imagine that it must feel overwhelming to try to figure out how your organization fits into this paradigm (believe us, we’re in the same boat!). Read on as we help you understand how you can transform your organization by developing your AI leadership skills and fostering a culture of AI experimentation.

Leadership 40

Leadership Artificial Intelligence Government Decision-making 40

Nutshell

OCTOBER 31, 2023

So, what do we have planned for between now and when 2024 rolls around? To make VisitorIQ even more useful for you, we just released some updates! The new VisitorIQ features also make it easy to find the people and companies that matter most to you. Here’s a look at the updates we’ll be working on in Q4.

Artificial Intelligence 62

Artificial Intelligence Meetings Decision-making Onboarding 62

Strategic Communications

MAY 7, 2024

Now, with the introduction of generative artificial intelligence technologies like OpenAI’s ChatGPT, Google’s Bard, IBM’s WatsonX, and Salesforce’s Einstein GPT, the use of technology is exploding even more rapidly in the marketing realm, having a ripple effect. and, sometimes, regroup. just relying on, say, OpenAI.

Artificial Intelligence 59

Artificial Intelligence Marketing Retail Communication 59

Planview

APRIL 29, 2024

This isn’t a revelation: Organizations have been dealing with failed strategies for decades. However, this is 2024—the year AI must prove its value. In this post, you’ll uncover why engagement matters from strategy to execution, plus four actions leaders can take to improve engagement across their organization.

Remote Working 69

Remote Working Innovation Communication Leadership 69

OnStrategyHQ

DECEMBER 15, 2023

This is why it’s crucial to think about how your organization will use AI ethically and effectively in the coming days, weeks, months, and even years. AI is Changing EVERYTHING As stated in our previous posts, AI is everywhere, and if you’re not on the train, it’s time to get organized. It’s everywhere!

Government 52

Government Artificial Intelligence Innovation Organization 52

OnStrategyHQ

MARCH 26, 2024

Artificial Intelligence (AI) is the hottest topic in 2024, just as in 2023, and will most likely continue to be in 2025 and beyond. So, what does that mean for your organization? AI has changed everything – and there is no strategy without a clear approach for how AI will transform your organization.

Value Proposition 52

Value Proposition Artificial Intelligence Cybersecurity Decision-making 52

SmartKarrot

FEBRUARY 6, 2024

As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. Artificial Intelligence (AI) is reshaping the way businesses approach customer success. Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

Zendesk

FEBRUARY 29, 2024

In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact. If your organization is experiencing high revenue churn, you need to understand why. More in this guide: Why is revenue churn rate important?

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Strategic Communications

OCTOBER 3, 2023

When it comes to trend spotting in the marketing space, there’s a bright, shiny thing in the room: artificial intelligence. But organizations are quickly finding additional applications that hold significant promise for streamlining processes and gaining efficiencies. AI is clearly top of mind for marketers.

Marketing 80

Marketing Advertising Co-Creation Digitalization 80

Zendesk

JANUARY 7, 2022

By 2024, experts say the global chatbot market will reach $9.4 Some operate based on predefined conversation flows, while others use artificial intelligence and natural language processing (NLP) to decipher user questions and send automated responses in real-time. Siri or Amazon Alexa).

Banking 98

Banking Artificial Intelligence Retail Facilitation 98

OnStrategyHQ

DECEMBER 1, 2023

In our last Strategy Collaborative Ask Us Anything session , we covered common questions related to AI implementation in your organization. This is certainly not a comprehensive guide for AI implementation in your organization! But the time to implement AI in your organization is NOW! Will It Be Disruptive?

e-Learning 40

e-Learning Leadership Artificial Intelligence Decision-making 40

Agile CRM

NOVEMBER 29, 2022

billion by 2024, representing a compound annual growth rate of 8.2%. . They are also focusing on providing innovative solutions such as artificial intelligence and machine learning-based tools, which allow marketers to customize their campaigns and deliver more personalized messages to their target audience.

Marketing 98

Marketing Media Software Software 98

Hubspot Sales

JULY 13, 2023

Table of Contents The Top 8 Concerns About Using AI 6 Tips for Addressing AI Fears The Top 8 Concerns About Using AI Of sales professionals, 57% think that most salespeople will use AI in their roles by 2024, according to HubSpot’s State of AI report. Organizations can help their salespeople understand that AI augments sales staff.

Leadership 80

Leadership Sales Cybersecurity Government 80

Nutshell

SEPTEMBER 28, 2020

You can’t just half-heartedly optimize though, because according to a study by Databox 67% of all clicks go to the first five organic results. They want to be a part of the decision process in what content is being created and want to be able to access the information they want to view when they want to view it. Effective blog content.

Marketing 71

Marketing Advertising Internet Media 71

Hubspot Sales

JULY 18, 2023

Artificial intelligence is no longer just a buzzword — it's already playing an integral role on sales teams, and this is just the beginning. 69% of sales professionals agree that by 2024, most people will use some form of AI or automation to assist them in their jobs. The beauty of this integration is its subtlety.

Artificial Intelligence 87

Artificial Intelligence Sales Decision-making Sales Management 87

Agile CRM

NOVEMBER 29, 2022

billion by 2024, representing a compound annual growth rate of 8.2%. . They are also focusing on providing innovative solutions such as artificial intelligence and machine learning-based tools, which allow marketers to customize their campaigns and deliver more personalized messages to their target audience.

Marketing 52

Marketing Media Software Software 52

Hubspot Sales

APRIL 23, 2024

After “consulting” some of the best consultants in the industry, I’ve created a list of which buzzwords/phrases can make you look like an expert and which ones you should avoid. These terms mean easy fixes a client can make that will make a big difference. These terms don’t only apply to marketing.

Co-Creation 81

Co-Creation Artificial Intelligence Decision-making Brainstorming 81