Zendesk

MARCH 7, 2024

Leaning too far in one direction compromises the other, so organizations must find balance to get across to safety. Workforce management Workforce management is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

ProlifIQ

FEBRUARY 23, 2024

The State of Account Planning in 2024 2023 was a challenging year for go-to-market teams. To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52

Brooks Group

SEPTEMBER 27, 2023

There are two main reasons a sales kickoff is more important in 2024 than ever: changing buyer behavior and a tightening economy. This requires upskilling for many sales organizations. Here are some tips you can use to reimagine your sales kickoff, while making it meaningful and relevant.

Brainstorming 52

Brainstorming Sales Meetings Prioritization 52

Insightly

FEBRUARY 12, 2024

Software Reviews – CRM category Software Reviews is a division of Info Tech Research Group. Its mission is to “improve the B2B software experience for both buyers and providers.” Software Reviews recently published its Best CRM Software report and divides its findings among enterprise, mid-market, and small business.

Software 52

Software Software CRM Small Business 52

PandaDoc

JANUARY 29, 2024

Hopefully, the start of the new year has you super jazzed about what your sales organization will achieve in 2024. A sales team is the powerhouse behind any thriving software company. But here’s the thing – setting realistic goals can really make or break your sales team’s morale and motivation in the long run.

CRM 52

CRM Decision-making Sales Software 52

PandaDoc

MARCH 6, 2024

What AI technology do you need for your organization, and for which use cases? It uses a mix of technologies like deep learning, search engine visibility, machine learning algorithms, neural networks, and natural language processing (NLP) to provide contextual answers that can help with the decision-making process.

e-Learning 97

e-Learning Artificial Intelligence Media Government 97

Insightly

JULY 12, 2023

Depending on your industry, ideal customer profile (ICP), and personas , demand generation may include a combination of: Search engine optimization (SEO) Content marketing Paid ads (social, search) Social media marketing (organic) Trade shows and virtual events Video/audio marketing (e.g. podcasts) Forums/communities (e.g.

CRM 52

CRM Leadership Marketing Decision-making 52

PandaDoc

MAY 13, 2024

This article will focus on the sales enablement process, what it means for your organization, and how you can benefit from the approach. PandaDoc’s sales enablement software is equipped with all the features you need. They’ll be in charge of looking after your customer relationship management software (CRM).

Sales 52

Sales Software Software Sales Training 52

DemandFarm

MAY 9, 2024

Your day-to-day involves navigating complex client organizations, each with its own layered hierarchy and network of decision-makers. Keeping track of who influences which decisions and understanding the power dynamics within these organizations. This is where robust organizational chart software becomes indispensable.

Key Account Management 52

Key Account Management Account Management CRM Client Relationships 52

Zendesk

NOVEMBER 28, 2023

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. SaaS organizations provide ongoing product support alongside general customer support requests due to the learning curve often associated with these products. What is SaaS customer support?

e-Learning 52

e-Learning Software Software Brainstorming 52

DemandFarm

APRIL 8, 2024

Account Based Selling (ABS) burst into the spotlight in the mid 2010s and has been steadily gaining traction as the go-to approach among B2B sales organizations. At the core of their ABS is an often-overlooked perspective–selling to the humans behind the steely structures that make up their accounts lists.

Key Account Management 52

Key Account Management Account Management Stakeholders Meetings 52

Hubspot Sales

NOVEMBER 22, 2023

As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. This is where Customer Relationship Management (CRM) software comes into play. Where did we get this stat?

CRM 98

CRM Decision-making Sales B2C 98

Nutshell

DECEMBER 7, 2023

In this article, we’ll explain how artificial intelligence software can enhance productivity and provide a comprehensive list of the best AI productivity tools. At Nutshell, we build artificial intelligence into our software to help your sales reps accomplish more in less time. Table of Contents What are AI productivity tools?

Artificial Intelligence 100

Artificial Intelligence Software Software Meetings 100

Planview

APRIL 29, 2024

This isn’t a revelation: Organizations have been dealing with failed strategies for decades. However, this is 2024—the year AI must prove its value. In this post, you’ll uncover why engagement matters from strategy to execution, plus four actions leaders can take to improve engagement across their organization.

Remote Working 69

Remote Working Innovation Communication Leadership 69

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. The podcast covers real-time insights and news, making it a great resource for companies that want to stay updated and agile in their customer service practices.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

PandaDoc

FEBRUARY 23, 2024

Automation is fundamental to building a robust sales pipeline ; document management tools fused with CRM software accelerate this process. Identify opportunities The first step of the opportunity management process is identifying opportunities — i.e., deciding which ones make the most sense for your business and are worth pursuing.

Management 52

Management CRM Sales Decision-making 52

Zendesk

JANUARY 25, 2024

Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy. Benefits of using AI in a call centers Implementing AI with your call center software benefits customer service teams and their customers. Here are a few notable examples.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Mike Kunkle

NOVEMBER 23, 2023

Then, the rest of this makes sense and can be really valuable. Targeted Performance: meaning a specific effort focused on a KPI in need of improvement, such as decreasing Closed-Lost or No Decision rates and improving Closed-Won rates, or improving overall profitability in a certain product line where deep discounting is rampant.

Sales 258

Sales Finance Decision-making Profitability 258

OnStrategyHQ

DECEMBER 21, 2023

A gap analysis examines the key gaps in your organization’s current state – like capability , resources , or talent – that you need to overcome to achieve your desired future state. When to Use a Gap Analysis A gap analysis is best used when organizations seek to: Develop a strategy to achieve a vision of success.

Software 52

Software Software Construction Organization 52

Insightly

JANUARY 30, 2024

Integrations are vital to modern CRM systems as they enhance data management, improve efficiency, personalize customer experiences, support data-driven decisions, provide scalability, and foster collaboration. This seamless process saves time and brings a new level of organization and efficiency to document management.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Zendesk

FEBRUARY 29, 2024

Revenue churn is most relevant for software-as-a-service (SaaS) companies or subscription-based businesses. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

AchieveIt

OCTOBER 31, 2023

Communicating your strategy’s performance to external stakeholders is crucial for organizations that operate in the public sphere, like government bodies, nonprofit organizations, and public health establishments. It doesn’t aim to capture every minute detail of your organization’s inner workings.

Stakeholders 52

Stakeholders Government Decision-making Communication 52

Agile CRM

NOVEMBER 29, 2022

According to Statista, the global email marketing software market was valued at over US$2.2 billion by 2024, representing a compound annual growth rate of 8.2%. . Automation : Email marketing tools provide automation capabilities that make it easier to manage campaigns. billion in 2020 and is expected to reach US$3.3

Marketing 98

Marketing Media Software Software 98

PartnerTap

DECEMBER 13, 2023

TERRITORY CHANGES CAUSE CHAOS FOR SALES REPS It’s common for companies to begin the fiscal year with major re-organizations of their sales territories. They know everything about these accounts: the leaders, the politics, how they make decisions, who can get things done, who is easiest to sell to.

Brainstorming 52

Brainstorming CRM Sales Decision-making 52

Zendesk

APRIL 14, 2023

With the proper approach, EX managers can produce widespread changes in an organization’s operations. Developing relationships between employees and management Communication needs to flow freely for an organization to operate efficiently. Organized: The EX manager will oversee long-term projects.

Management 52

Management Onboarding Communication Meetings 52

Hubspot Sales

JULY 13, 2023

Table of Contents The Top 8 Concerns About Using AI 6 Tips for Addressing AI Fears The Top 8 Concerns About Using AI Of sales professionals, 57% think that most salespeople will use AI in their roles by 2024, according to HubSpot’s State of AI report. Organizations can help their salespeople understand that AI augments sales staff.

Leadership 80

Leadership Sales Cybersecurity Government 80

Agile CRM

NOVEMBER 29, 2022

According to Statista, the global email marketing software market was valued at over US$2.2 billion by 2024, representing a compound annual growth rate of 8.2%. . Automation : Email marketing tools provide automation capabilities that make it easier to manage campaigns. billion in 2020 and is expected to reach US$3.3

Marketing 52

Marketing Media Software Software 52

Hubspot Sales

JULY 18, 2023

69% of sales professionals agree that by 2024, most people will use some form of AI or automation to assist them in their jobs. 68% of sales professionals predict that by 2024, most of the software they use will have built-in AI capabilities. However, it can offer more informed insights, leading to smarter decision-making.

Artificial Intelligence 87

Artificial Intelligence Sales Decision-making Sales Management 87

Hubspot Sales

APRIL 23, 2024

After “consulting” some of the best consultants in the industry, I’ve created a list of which buzzwords/phrases can make you look like an expert and which ones you should avoid. These terms mean easy fixes a client can make that will make a big difference. These terms don’t only apply to marketing.

Co-Creation 81

Co-Creation Artificial Intelligence Decision-making Brainstorming 81