Arpedio

APRIL 30, 2024

Opportunity Identification: Analyzing customer data and engagement metrics to uncover cross-selling and upselling opportunities within your accounts. Relationship Building: Fostering strong relationships with your clients through regular communication, personalized interactions, and exceptional customer service.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Account Manager Tips

NOVEMBER 25, 2022

Strategic account planning process 1. Create your strategic account plan Categories Objectives Initiatives 4. Review and revise your account plan Strategic account plan Excel template Strategic account planning resources. Make it clear what time frame this plan applies for.

Account Planning 246

Account Planning Key Account Management Account Management Brainstorming 246

Arpedio

FEBRUARY 2, 2024

When these departments align their efforts towards a common set of accounts, communication becomes more streamlined, leading to a cohesive and unified customer experience. This collaborative approach ensures that everyone is on the same page, working towards the shared goal of customer satisfaction.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

Arpedio

JANUARY 5, 2024

Join us as we explore the essence of Account Management and Customer Success, and how each plays a part in sculpting a company’s legacy in delivering exceptional customer experiences. We commence our comparative exploration by focusing on the foundational goals each of these roles embodies.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Arpedio

JANUARY 4, 2024

As businesses vie for market dominance, an articulate account strategy empowers organizations to deepen customer relationships and scale their operations effectively. Prepare to unlock the intricacies of account mapping and embark on a path to unmatched sales proficiency. Why does account mapping matter so much for sales teams?

B2B 52

B2B Sales Decision-making CRM 52

DemandFarm

APRIL 21, 2023

However, the decision-making process can be complex, involving multiple stakeholders, technical buyers, and influencers. As a result, companies need to have an effective key account management tool that can help them navigate this complex landscape and identify the key decision-makers within an organization.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

SBI

JULY 15, 2021

Your account team needs to have a common understand of an account or opportunity – the key stakeholders, their goals, and company objectives. This requires collaboration and a well-documented account plan. . Account Visibility = Agility. This also provides a better customer experience.

Procurement 57

Procurement Account Planning Sales Stakeholders 57

Arpedio

APRIL 30, 2024

This information will give you a clearer picture of the most common pain points your customers experience, allowing you to position your value proposition accordingly. Clearly communicate how your product or service addresses these pain points and provides a unique solution.

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

Revegy

OCTOBER 2, 2019

of sales organizations don’t take advantage of account planning to grow their strategic accounts. Having so many perspectives, preferences, competencies, and priorities in the conversation means that value needs to be communicated on all fronts. Unfortunately, CSO Insights notes that 56.5% 2. Globalization.

Account Growth 69

Account Growth Key Account Management Account Management Account Planning 69

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. Let's talk!

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Arpedio

APRIL 15, 2024

This involves equipping them with the necessary knowledge and skills to effectively engage with prospects, communicate the value of your offerings, and close deals. Training should cover product knowledge, sales techniques, objection handling, and customer relationship management.

Sales Training 52

Sales Training Sales Decision-making Account Planning 52

Arpedio

NOVEMBER 6, 2023

Sales automation software: The ultimate guide Explore the ARPEDIO platform ← Back to blog In today’s fast-paced business landscape, sales teams face numerous challenges in managing accounts, seizing opportunities, and nurturing relationships with stakeholders. Customization: Every business is unique.

Software 52

Software Software Sales Artificial Intelligence 52

DemandFarm

MAY 25, 2023

He must now call and find out if any of these stakeholders are still relevant to the task he needs to do. He is so pleased to be able to see, at one glance, all the key stakeholders in his key account. This allows them to tailor their offerings and communicate more effectively.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

Arpedio

JUNE 15, 2023

With their help, you’ll be slaying those sales targets, one account at a time. Below, we have listed some of the most common technologies that support account-based selling. Sales Engagement Platforms : These platforms facilitate personalized and targeted communication with key decision-makers within target accounts.

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

Arpedio

MAY 23, 2023

Enhances Customer Relationships : Sales coaching can also help to build better relationships with customers. By investing in sales coaching, companies can improve sales performance, efficiency, customer relationships, team collaboration, and retain top sales talent, leading to increased revenue and business success. Let's talk!

Sales 52

Sales Account Management Stakeholders CRM 52

DemandFarm

MAY 22, 2023

Aligning goals and strategies Aligning the goals and strategies of Sales Managers and Key Account Managers can create a unified approach to managing the company’s customer base. Collaborating on Client Onboarding and Transition Sales Managers and Key Account Managers can collaborate during the client onboarding and transition process.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

SmartKarrot

MARCH 25, 2022

Guide and collaborate with internal teams who will deliver Training, Support, and Project Management directly to customers. Develop expertise in Splash technology and Events marketing methodology in order communicate long-term roadmap and represent customer needs internally. Apply here: [link].

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

Arpedio

DECEMBER 19, 2023

This alignment not only improves the effectiveness of campaigns but also creates a more cohesive customer experience. Optimized ROI : With resources focused on accounts with the highest potential return, ABS can lead to a more efficient allocation of budget and a higher overall return on investment. Superior together.

Decision-making 52

Decision-making Account Planning CRM Marketing 52

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer Success 19

Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

DECEMBER 2, 2022

Onboard and train new customers on the solution. Internal and external key stakeholder management. Development of territory and account development, training, and educational plans. Develop internal processes to support a world-class customer experience. Able to plan and run efficient meetings.

Customer Success 19

Customer Success Onboarding Account Planning Account Development 19

SmartKarrot

FEBRUARY 1, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Ease As a Customer Success Manager, you will drive retention and growth among our customers by understanding their business needs and helping them succeed. Responsible for account-level expansion initiatives.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

JANUARY 9, 2023

Role: Customer Success Manager Location: London, England, United Kingdom Organization: HiBob As a Customer Success Manager, you will build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.

Customer Success 19

Customer Success Onboarding Account Planning Stakeholders 19

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. communicating regular updates and significant milestones to senior leadership. directing the Customer Success System’s implementation.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

MARCH 11, 2024

This plan is not just a document; it’s a strategic approach that aligns your team’s efforts with the client’s goals, fostering a collaborative journey towards success. In our company, we conduct a growth plan call where the customer onboarding specialist and I join forces.

Customer Success 8

Customer Success Account Planning Stakeholders Onboarding 8

SmartKarrot

NOVEMBER 18, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 19

Customer Success Account Planning Customer Experience Stakeholders 19

SmartKarrot

FEBRUARY 19, 2021

Work closely with internal teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers. Bring the voice of the customer to Ivalua as you partner with R&D, marketing, and Support to deliver a best-in-class customer experience.

Customer Success 10

Customer Success Stakeholders Customer Experience Government 10

SmartKarrot

APRIL 15, 2022

As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers. Negotiate effectively with customers and partners and ensure that all Limeade contractual obligations and service commitments are met. Plan, schedule and oversee key client communication points.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

JANUARY 21, 2022

Establishing and maintaining long-term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for Openpayd. Initiating and participating in account planning sessions with both internal teams and client’s key stakeholders. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Digital Transformation Customer Experience Account Planning 10

SmartKarrot

JUNE 22, 2021

Hire, develop and retain a high-performing CS team across all target customers globally. Manage resource planning, conduct forecast meetings, QBRs and deliver regular performance and activity reports to Sales Executive leadership. Work together with your team to manage community resources, such as Discord, Giveaways, etc.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members.

Customer Success 10

Customer Success B2C eCommerce Leadership 10

SmartKarrot

NOVEMBER 25, 2020

Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base. Work with Professional Services to identify opportunities to serve the customer in a way that expands and optimizes their use of the solution.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

MAY 18, 2021

Location: London, England, United Kingdom Organization: Wunderkind (Formerly BounceX) As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of Wunderkind’s enterprise customers, including initial onboarding, strategy development, campaign execution and optimization, and retention.

Customer Success 10

Customer Success Onboarding Negotiation Account Planning 10

SmartKarrot

JUNE 11, 2021

The curriculum ranges from basics to instilling skills that drive expansion and increase in customer accounts. You will also learn how to manage time effectively, deal with customer discontent, NPS for customer success, and communication management. TriTuns Customer Success Training Program.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

Arpedio

MAY 26, 2023

Mastering Relationship Management – Building Strong Connections for Success ← Back to blog With the right software you can enhance your networking capabilities, streamline communication, and optimize your relationship-building efforts for long-term success. Communication lies at the heart of relationship management. Let's talk!

Management 52

Management Stakeholders Prioritization Software 52

SmartKarrot

JULY 11, 2022

Role: Senior Customer Success Manager Location: Minnetonka, MN, US Organization: Sovos As a Senior Customer Success Manager, you will understand business priorities, technology landscape, and internal stakeholders. Conduct recurring business reviews with customers.

Customer Success 3

Customer Success Facilitation Stakeholders Account Planning 3