MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. He asked himself and ChatGPT the same questions to determine the differences.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Zendesk

JANUARY 21, 2021

That’s why investing in the right technology that facilitates knowledge creation is paramount. The engine proactively picks up vital information from the agent’s response and populates a knowledge article on a predefined template; thereby integrating KCS practices into the workflow and keeping employees and managers happy.

Artificial Intelligence 98

Artificial Intelligence Banking Facilitation Onboarding 98

Freshworks

APRIL 2, 2021

We often hear that Artificial Intelligence is the future. Artificial Intelligence (AI) is part of our daily lives. AI refers to any human-like intelligence or ability to mimic the human mind as demonstrated by computers and other types of machines. AI facilitates a better understanding of the customer.

Customer Experience 66

Customer Experience Artificial Intelligence Decision-making Facilitation 66

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

MDI Training

OCTOBER 3, 2023

Recap: This was the L&D summer at MDI Prefer to listen to the article? Participants had the opportunity to try out methods such as Dynamic Facilitation and Lego Serious Play, which challenged their problem-solving and communication skills in new ways. Click below to access our AI speech-generated audio.

Digital Transformation 69

Digital Transformation Leadership Artificial Intelligence Digitalization 69

Arpedio

FEBRUARY 20, 2024

This article uncovers the transformative power of ABS, particularly when augmented by Artificial Intelligence (AI). Transparency is facilitated through data, underscoring the critical importance of CRM and ABS technologies when employing an account-based approach.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

QYMATIX

APRIL 4, 2023

This article discusses why they fail and how you can use predictions successfully. If you have landed in this article, you have already realised the benefits of successfully deployed sales forecasts. If you have landed in this article, you have already realised the benefits of successfully deployed sales forecasts.

B2B 40

B2B Artificial Intelligence Sales Sales Analytics 40

QYMATIX

OCTOBER 23, 2023

As businesses increasingly leverage artificial intelligence (AI) to streamline operations, optimize decision-making, and gain insights, the role of data as the lifeblood of AI has become indisputable. They facilitate seamless data extraction and transfer, thereby eliminating or minimizing the need for manual interaction.

Artificial Intelligence 40

Artificial Intelligence Government Decision-making Facilitation 40

QYMATIX

OCTOBER 18, 2022

Learn seven practical use cases where artificial intelligence is already supporting sales today. The use of artificial intelligence (AI) is radically changing the way sales works. AI facilitates the evaluation process through automation. AI is therefore assistance for sales without making employees obsolete.

Artificial Intelligence 40

Artificial Intelligence Telecommunications Sales Decision-making 40

Zendesk

JANUARY 3, 2023

Investing in artificial intelligence (AI) is investing in your customers. The company has also leveraged Zendesk Guide to better manage tickets, providing help center articles in eight languages. The company also uses Zendesk Guide to store and provide FAQ articles for users. Standing out from the competition.

Financial Services 52

Financial Services Banking Artificial Intelligence Finance 52

Hubspot Sales

AUGUST 24, 2023

In this article, we will explore the widespread adoption of AI sales reps, highlighting their diverse applications and significant impact on the sales industry. It can gather intelligence, saving time and personalizing prospect communications. Let’s explore some use cases where AI sales reps have made a significant impact: 1.

Artificial Intelligence 82

Artificial Intelligence Emotional Intelligence Negotiation Sales 82

SuperOffice

OCTOBER 29, 2021

Artificial Intelligence (AI) is everywhere today. In this article we debunk a few common myths about AI and take a look at how AI can enhance customer relations and simplify your everyday work. But machine learning and artificial intelligence are not the same thing. This year, AI in CRM is set to generate over $1.1

CRM 82

CRM Artificial Intelligence Supply Chain Decision-making 82

QYMATIX

JUNE 21, 2022

In this article, I would like to look at both sides and find an answer to the question: What remains better as it is and what was not better in the past? I, too, got my information for this post from articles with names like “The Turbo Transformation” or “The Next Level: B2B Sales 4.0”

B2B 40

B2B Artificial Intelligence Sales Digitalization 40

Gordian Business

MAY 27, 2019

What is human intelligence in the age of artificial intelligence? Impossible Problems need a process Bouquet, Barsoux and Wade’s HBR article, Bring your Breakthrough Ideas to life , argue quite convincingly that despite recent digital advances in the innovation process, game-changing innovation is still hard to come by.

Banking 52

Banking Artificial Intelligence Insurance Innovation 52

SalesPop

MAY 12, 2021

Yet, an excellent sales automation system is much more than just facilitating sales reps. In this article, we’ll explore the little-known sales automation secrets that can take sales professionals to the next level of developing customers’ trust and credibility faster. What’s the core of sales automation? But don’t worry!

Sales 98

Sales Media Artificial Intelligence Digitalization 98

Red Star Kim

NOVEMBER 18, 2022

This article was published in the latest edition of PM Forum Magazine. Most of the regular sponsors – Vuture, Mytton Williams, Thomson Reuters HighQ and Conscious – had stands in the refreshment area to facilitate conversation. The event took place on September 29 th 2022.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Arpedio

OCTOBER 30, 2023

Table of Contents This article is based on an episode of the Thoughts On Selling Podcast hosted by Lee Lewitt , Principal Sales Productivity Consultant at the Acelera Group. The Role of AI in Sales Artificial Intelligence (AI) is no longer the future—it’s the present.

Co-Creation 52

Co-Creation Account Planning Artificial Intelligence Leadership 52

QYMATIX

JULY 27, 2021

This article is mainly devoted to an aspect that Hannah Fry addresses quite early in the book: The paradoxical behaviour of humans when dealing with algorithms. The latter are algorithms based on machine learning (a branch of artificial intelligence). In my opinion, a fascinating topic. The former are static rules set by humans.

Artificial Intelligence 40

Artificial Intelligence Software Software B2B 40

Planview

JUNE 15, 2017

In an article on their blog , Commonwealth Bank describes how their internal ideation program – CommBank Intrapreneur – has been instrumental in transforming its culture. Ultimately, ideation facilitates the development of intrapreneurship. This is what Commonwealth Bank has tapped into with their CommBank Intrapreneur program.

Banking 61

Banking Artificial Intelligence Innovation Facilitation 61

Planview

JUNE 15, 2017

In an article on their blog , Commonwealth Bank describes how their internal ideation program – CommBank Intrapreneur – has been instrumental in transforming its culture. Ultimately, ideation facilitates the development of intrapreneurship. This is what Commonwealth Bank has tapped into with their CommBank Intrapreneur program.

Banking 56

Banking Artificial Intelligence Innovation Facilitation 56

SBI

DECEMBER 27, 2018

If you’ve been watching from afar – or heck – even if you’ve been watching up close, the top 10 SalesTech articles of 2018 will be of interest. More and more, these frustrated buyers are pointing to a single area where B2B sellers fail to facilitate positive engagement: live interactions. Continue reading.

Artificial Intelligence 37

Artificial Intelligence B2B Financial Services Healthcare 37

Apptivo

DECEMBER 15, 2023

Integrations facilitate a seamless experience and single view of the customer across systems. Knowledge management solutions give agents a database of articles and information to quickly resolve common questions. They use artificial intelligence to understand questions and provide answers or route chats to human agents as needed.

Software 52

Software Software Retail Media 52

Apptivo

DECEMBER 15, 2023

Integrations facilitate a seamless experience and single view of the customer across systems. Knowledge management solutions give agents a database of articles and information to quickly resolve common questions. They use artificial intelligence to understand questions and provide answers or route chats to human agents as needed.

Software 52

Software Software Retail Media 52

MDI Training

JUNE 22, 2021

LMS are mostly used to provide web-based learning content, track learning progress and facilitate communication. Current developments are moving in the direction of learning experience platforms that use artificial intelligence to make learning suggestions to the learner based on his or her past queries. Gunther Fürstberger.

Leadership 52

Leadership e-Learning Digital Transformation Innovation 52

SmartKarrot

JULY 26, 2021

This article attempts to answer some of the most frequently asked questions on customer experience. Use Artificial Intelligence to your advantage (AI). Reduced customer churn rates Greater brand equity Facilitates higher lifetime customer value Reduced costs of service. What is customer experience?

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

PandaDoc

OCTOBER 13, 2022

Read this article to better understand the pros and cons that other CRMs have when compared to Pipedrive. Artificial Intelligence is making headway within the ecosystem, helping companies better manage leads through scoring, intelligent recommendations on next actions, and adjustments to pipelines.

CRM 52

CRM Small Business Onboarding Value Proposition 52

SmartKarrot

FEBRUARY 15, 2022

In this article, we have curated a list of the top 30 customer service experts you should start following to learn more and gain better insights into the industry. Des Traynor has co-founded the platform Intercom, which facilitates customer interaction needs, starting from marketing to product development support. Des Traynor.

Customer Experience 10

Customer Experience Artificial Intelligence Digitalization Customer Success 10