The 8 Best Team Email Management Software for 2022
Help Scout
DECEMBER 7, 2021
Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity. Read the full article
Article Organization Prioritization Software 
The 7 Best Email Management Software + Features to Look For
Help Scout
OCTOBER 5, 2021
Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus. Read the full article
Software 
104
104 Join 82,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Best Help Desk Software for Your Business In 2023
Agile CRM
DECEMBER 12, 2022
The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues. This made it possible for teams to prioritize and respond to customer requests more quickly and effectively.
Software 52
52 
EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE
Apptivo
DECEMBER 15, 2023
What is customer service software? Customer service software Vs Customer relationship management 3. Important components of customer service software 5. The top features of customer support chat software 7. What to Look for in a customer support software? What to Look for in a customer support software?
Software 52
52 
EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE
Apptivo
DECEMBER 15, 2023
What is customer service software? Customer service software Vs Customer relationship management 3. Important components of customer service software 5. The top features of customer support chat software 7. What to Look for in a customer support software? What to Look for in a customer support software?
Software 52
52 
Best CRM Softwares In 2023
Agile CRM
DECEMBER 23, 2022
The evolution and market of CRM software has seen a dramatic shift over the past few years. In the past, CRM software was used mainly for customer relationship management and contact management. However, as technology has advanced, the capabilities of CRM software have expanded beyond those traditional uses. billion by 2022.
CRM 52
52 
The Top 3 Predictive Sales Analytics Software for B2B Wholesalers in Germany
QYMATIX
AUGUST 28, 2023
With around 5,000 to 10,000 customers with 20,000 to 100,000 articles, it is challenging for wholesalers to predict customer behaviour, find the optimal price for each customer and profit from cross-selling chances. How to prioritize if you have 10,000 customers to serve with 100,000 articles? What does Zilliant do?
Reporting Tools & Software: The 5 Most Crucial Aspects (& 9 Popular Tools)
ClearPoint Strategy
DECEMBER 10, 2021
Most organizations begin their reporting process in Microsoft Excel and PowerPoint—and typically don’t consider alternatives until their reporting becomes too robust or complex. Companies looking for reporting software need a solution that can handle five major components: Structure. 5 Crucial Aspects Of Data Reporting Software.
Software 98
98 
CRM software features: What should you look for?
Apptivo
APRIL 27, 2023
In this article, we’ll explore the essential features of a CRM system that are essential for building and maintaining strong customer relationships, so businesses can keep their bridge steady and customers happy.
CRM 52
52 
Everything You Need to Know About Lead Management Software
Agile CRM
FEBRUARY 18, 2021
What is a Lead Management Software? Nonetheless, a lead, or sales lead, is a person or organization interested in your product or service and, who, with good nurturing, may become a client in the long run. A lead management software such as Agile CRM is a software that helps to automate the processes of lead management.
Software 98
98 
13 Executive Dashboard Examples Organized By Department
ClearPoint Strategy
JULY 7, 2021
If there is one phrase that represents both enormous potential and challenges to organizations today, it is big data. When done right, dashboards provide valuable insight into the health of an organization and strongly influence executive decision making. In this article. Click To Tweet. 13 Executive Dashboard Examples.
Organization 98
98 
Sales Pipeline Management Software – Manage Your Opportunities With Ease
Arpedio
MARCH 27, 2023
Sales Pipeline Management Software – Manage Your Opportunities With Ease ← Back to blog Sales pipeline management is an effective tool for converting leads into sales. This article will unpack everything sales leaders and sales reps need to know about sales pipeline management. Table of Contents 1. What is Sales Pipeline Management?
Software 52
52 
Sales Pipeline Management Software – Manage Your Opportunities With Ease
Arpedio
MARCH 27, 2023
Sales Pipeline Management Software – Manage Your Opportunities With Ease ← Back to blog Sales pipeline management is an effective tool for converting leads into sales. This article will unpack everything sales leaders and sales reps need to know about sales pipeline management. Table of Contents 1. What is Sales Pipeline Management?
Software 52
52 
Best AI Writer Software for Your Business in 2023
Agile CRM
DECEMBER 27, 2022
AI writer is a software program that uses natural language processing (NLP) and machine learning algorithms to generate written content. A number of companies offer AI writing software, including OpenAI, Articoolo, and Wordsmith. Advantages of AI Writer Software. List of Top 10 AI Writer Software. OutreachWriter.
Software 52
52 
HubSpot is too expensive: Saving money on software without losing features
Nutshell
JULY 28, 2020
A CRM is a ubiquitous piece of software, and 91% of companies with over 10 employees use one. CRMs are vital to an organization’s success because they provide companies with the ability to digitally manage their sales pipelines, prospects, customers, and more. On lists of best helpdesk software it is nowhere to be found.
Software 126
126 
KPI Management: New Product Development KPIs
Flevy
MARCH 17, 2024
NPD is central to organizations looking to maintain or establish a competitive edge, enabling them to capitalize on emerging opportunities and meet evolving customer demands. In the context of strategic planning and performance management , NPD plays a vital role in determining an organization’s long-term success and market positioning.
Management 52
52 
How software and cloud companies can scale CX with self-service and intelligent triage
Zendesk
OCTOBER 4, 2022
The software and cloud services industry has seen market-defying growth in recent years, but growth comes with its own set of challenges. Why scaling is a challenge for software and cloud services companies. These are a few common challenges software and cloud services companies face on their CX journey. Rapid growth.
Software 52
52 
Entrepreneurial Competency: What it Is & Why it Matters
Hubspot Sales
MAY 7, 2024
If your organization succeeds, you succeed. Capacity for Learning in Action (Example) “ One company I worked with built an all-in-one software platform for ecommerce sellers,” says Reed. People Management in Action (Example) I was recently reading an article in Elite Business Magazine about entrepreneurship and people management.
13 Executive Dashboard Examples Organized By Department
ClearPoint Strategy
JULY 7, 2021
If there is one phrase that represents both enormous potential and challenges to organizations today, it is big data. When done right, dashboards provide valuable insight into the health of an organization and strongly influence executive decision making. In this article. Click To Tweet. 13 Executive Dashboard Examples.
Organization 52
52 
18 Great FAQ Examples to Improve Your Self-Service Support
Help Scout
JULY 29, 2021
Having a knowledge base full of how-to articles and answers to frequently asked questions empowers your customers to find their own solutions to the problems they’re encountering. That means users can find a “How to restore your chat history” article for each of the different platforms. Below are our 18 favorites.
Prioritization 142
142 
KPI Management: Intellectual Property (IP) Strategy KPIs
Flevy
MARCH 21, 2024
The objective of this article is to shed light on the significance of Intellectual Property Strategy within organizations, emphasizing how Key Performance Indicators (KPIs) associated with IP can guide strategic decision-making, facilitate the formulation of effective strategies, and enhance operational improvements.
Management 52
52 
KPI Management: Open Innovation KPIs
Flevy
MARCH 20, 2024
Open Innovation Programs represent a paradigm shift in how organizations approach innovation, moving beyond the confines of internal R&D to leverage the collective creativity and expertise of external partners. Here are the top 10 KPIs vital for assessing the effectiveness and impact of Open Innovation.
Innovation 52
52 
What is a Strategy Map?
ClearPoint Strategy
JULY 28, 2021
How do you identify the right goals for your organization? A strategy map is your fail-safe to help you work through your organization’s priorities and goals in the proper order. In this article, we’ll give a strategy map definition, walk through building a map, and explain why it’s so important to your strategy. Click To Tweet.
Drive more sales with effective lead management system
Apptivo
FEBRUARY 20, 2023
In this article, we’ll define lead management, go over the components of a sales lead management system, and discuss the tools that can be implemented to get the best outcomes. A lead management software with AI-powered contact scoring capabilities will save you money and benefit your sales and marketing teams.
Management 103
103 
Reporting Tools & Software: The 5 Most Crucial Aspects (& 9 Popular Tools)
ClearPoint Strategy
DECEMBER 22, 2020
Most organizations begin their reporting process in Microsoft Excel and PowerPoint—and typically don’t consider alternatives until their reporting becomes too robust or complex. Companies looking for reporting software need a solution that can handle five major components: Structure. 5 Crucial Aspects Of Data Reporting Software.
Software 40
40 
Maximize Sales with Expert Pipeline Management
Arpedio
JANUARY 5, 2024
Understanding the Fundamentals of Pipeline Management At the core of any thriving sales organization is the concept of pipeline management , a strategic framework crucial for guiding potential clients through sales pipeline stages and optimizing the customer journey.
Management 52
52 
Celebrating new integrations
Zendesk
DECEMBER 16, 2021
Pipedrive (Support) is a powerful sales CRM and pipeline management software. Zendesk offers a ticketing system designed to help companies track, prioritize, and solve customer support interactions. Article pages only show content so that nothing distracts. PartnerStack. It has a playful and bright design.
What we mean when we say “ease of use”
Insightly
FEBRUARY 22, 2024
This article was originally published on Fast Company Executive Board. It is important because nearly all users and SaaS buyers cite “ease of use” as one of the top requirements for software they purchase. Check out nearly any review platform for SaaS companies and a phrase you’ll run into often is “ease of use.”
CRM 52
52 
Sales Enablement: What it is and how to use it properly
Arpedio
APRIL 15, 2024
By establishing a strong alignment between these two departments, organizations can ensure that marketing materials, messaging, and content are tailored to meet the needs of the sales team and ultimately drive revenue. In summary, understanding sales enablement is essential for organizations looking to improve their sales effectiveness.
Key CRM functions and functionalities for effective sales management
Apptivo
JUNE 22, 2023
Functionalities of CRM Sales Automation Sales management software is essential for generating corporate success and retaining a competitive advantage. Consider a technology company that provides software implementation services. They may keep ahead of their competitors by using the software and streamlining their sales operations.
CRM 52
52 
Customer sentiment: What it is and why you need to measure it
Zendesk
JANUARY 30, 2023
In this article we’ll explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success. A key component of customer service support software is the ability to also intelligently route tickets to the best-equipped agents. What is customer sentiment?
Media 98
98 
KPI Library Resource: 10 Common Pitfalls in KPI Implementation
Flevy
JANUARY 13, 2024
Editor’s Note: This is a series of articles on best practices related to KPI selection and implementation. As organizations strive to enhance their performance management processes, they often encounter common pitfalls that can undermine the effectiveness of their KPIs. How do we identify this pitfall?
Retail 52
52 
CRM in 2022: Key to Customer-Centricity in Business
SuperOffice
FEBRUARY 21, 2022
That’s exactly what I am going to do in this article – discuss the most prominent CRM trends and see whether the numbers support them. CRM software is the most used CX tool. It’s no surprise that the Covid-19 pandemic has accelerated the use of technology in organizations.
CRM 84
84 
3 ways to provide an AI customer experience
Zendesk
DECEMBER 7, 2021
Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. The bot can suggest help center articles, instructional guides, and other resources that customers may find helpful while getting started.
How Help Desk Software Increases Your Customer Support ROI
Help Scout
DECEMBER 5, 2018
If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. For Support-Driven Growth organizations, the right help desk software can make them even more effective at driving revenue. How do you measure your investment in software for help desks?
Software 40
40 
10 Key Features You Should Consider Before Choosing Ticketing Software
Help Scout
JANUARY 18, 2019
Help desk software isn’t just an upgraded email inbox. While these tools are commonly known as support ticketing software, Help Scout takes the friendly email one step further. The right ticket management software will help your team with collaboration, efficiency, automation, prioritizing incoming interactions, analysis, and beyond.
Software 40
40 
Win at Digital Transformation By Connecting Portfolio Management and Value Stream Management
Planview
JANUARY 19, 2023
No organization in any industry is immune to the necessity of digital transformation to remain competitive. So what can technology organizations do to achieve a higher rate of return on investment (ROI)? How do planning and delivery relate, and how can organizations ensure misalignments and disconnects do not exist across that chasm?
How the Role of Strategy Leaders Has Evolved
AchieveIt
DECEMBER 4, 2023
In this article, we’ll delve into what recent and pertinent statistics reveal about areas such as effective strategy execution and the ever-changing role of the strategy leader. One significant challenge stemming from this role shift is the absence of a clear direction for strategists in some organizations.
Project Management: The Extensive Guide For Strategy Managers
ClearPoint Strategy
MAY 13, 2021
Project management is a priority at nearly every organization today because of its effectiveness at setting proper expectations around what can be delivered, by when, and for how much money. Learn more about why your organization needs this discipline. In this article. and “How do we prioritize our spending?”
Management 95
95 
What is a ticketing system: A Comprehensive Overview
Apptivo
JULY 24, 2023
Conclusion In the whirlwind of today’s business world, organizations often find themselves overwhelmed by a deluge of customer inquiries. Embracing the power of a ticketing system allows organizations to ride the wave of challenges and script a tale of unparalleled customer delight. Why is an IT Ticketing System important?
10 Content Planning Tool FAQs And The Answers You Must Know
Agile CRM
JANUARY 19, 2023
Content Planning Software has evolved into a crucial element of any effective marketing plan in the modern digital environment. Businesses continuously produce and distribute content to engage their audience and provide results, including blog articles, videos, social media posts, and email newsletters.
Publishing 52
52 
Gap Analysis Explained: What is a Gap Analysis + Why Your Strategic Plan Needs One
OnStrategyHQ
DECEMBER 21, 2023
A gap analysis examines the key gaps in your organization’s current state – like capability , resources , or talent – that you need to overcome to achieve your desired future state. When to Use a Gap Analysis A gap analysis is best used when organizations seek to: Develop a strategy to achieve a vision of success.
Software 52
52 
Unlock Business Potential with Effective Stakeholder Mapping?
Arpedio
NOVEMBER 22, 2023
In this article, we will explore the benefits of effective stakeholder mapping and the steps required to conduct a successful stakeholder mapping process. Stakeholders can include a wide range of individuals, groups, or organizations, such as customers, suppliers, employees, shareholders, government agencies, and communities.
Stakeholders 52
52 
Mobile CRM Best Practices to Keep in Mind For Better Customer Experience
Apptivo
AUGUST 31, 2023
In this article, we’ll explore mobile CRM practices. Types of Mobile CRM Practices Mobile CRM App UX Design Best Practices Here are some concise mobile app UX best practices for increased KPIs: User-Centered Design: Prioritize user needs, preferences, and behaviors when designing the app’s interface and interactions.
CRM 52
52 
Let's personalize your content