Geehan Group

JUNE 27, 2016

Called the “Customer Engagement Lifecycle,” it depicts the importance of active, meaningful engagement with your customers and why you cannot realize profitable growth without it. Enter Customer Success, the professional function which is becoming increasingly critical to companies in the subscription economy.

Customer Success 52

Customer Success Profitability Investors eCommerce 52

Upland

AUGUST 29, 2023

Creating educational content, such as blog posts, whitepapers, and guides, that addresses common pain points and provides insights into industry trends can attract and engage prospects. It shows that you aren’t just there for profit. It doesn’t have to be promotional content, though.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Planview

MARCH 29, 2023

implementation, integration, customization, business, and process consulting) account for 58% of services revenue, with an average annual growth rate of 32%, compared to 26% average annual growth rate for technology products. Accurate forecasting and increased project profitability are also PSA benefits contributing to predictable revenue.

Finance 52

Finance Profitability B2B Software 52

SmartKarrot

APRIL 20, 2023

Considering the heavy competition and the evolving business environments, it has become more important than ever to put customer success on the pinnacle. However, as businesses keep on the growth streak, scaling customer success efforts can prove to be daunting.

Customer Success 19

Customer Success Onboarding Decision-making Customer Experience 19

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

DECEMBER 2, 2020

Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. Catherine Blackmore, GVP, Customer Success, Oracle Marketing Cloud. Source: Pexels.

Customer Success 17

Customer Success Customer Experience Leadership Profitability 17

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

APRIL 6, 2021

If you are a customer success leader who’s being forced to use a sales tool that wasn’t built for you in the first place, we get you. In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. In this blog, we will see why C-Suite Selling is important.

Customer Success 18

Customer Success Software Software Decision-making 18

SmartKarrot

OCTOBER 28, 2020

But wouldn’t it be more beneficial to know what profit (rather than revenue) a customer generates? Customer profitability analysis is intended towards that. And we are going to discuss it in detail in this blog today. Customer Profitability Analysis Definition. Customer Profitability Formula.

Profitability 10

Profitability Acquisition Customer Success Advertising 10

SmartKarrot

MARCH 17, 2021

In marketing, the Pareto principle says that 80 percent of your sales are represented by 20 percent of your customers. If companies break free from this, they will increase profits. So, how does this fit with Customer success ? What is the Customer Success Pareto Principle? This will improve profit outcomes.

Customer Success 15

Customer Success Profitability Decision-making Business Growth 15

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Planview

AUGUST 16, 2022

The journey towards becoming a connected services organization is a continuum that captures and tracks progression from traditional, focused on generating profit as a singular business unit (weakest link), to a connected business unit operating as a strategic enabler for the organization (unbreakable link). Enhanced Customer Experiences.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

KAM With Passion

OCTOBER 7, 2020

Account Management covers the commercial relationship, the delivery of products and services, customer support, administrative and contractual aspects as well as satisfaction measurement and the subsequent actions. The AM system must be formalised and standardised while adapting to how each customer buys and uses the vendor’s offering.

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

SmartKarrot

FEBRUARY 10, 2022

As a customer success leader, one of your most important jobs is budgeting for the customer success department. But there is still a lot of parity required for organizations to give customer success equal prominence as other departments in the organization. The need for budgeting for customer success.

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10

SmartKarrot

MAY 28, 2021

All businesses seek to deliver value to customers. The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

JANUARY 17, 2022

But how often have we seen professionals in the customer success field ignoring this important detail? However, customer success practitioners would say – Hell, why should I care about it? I have to look after the needs of the customers. This is the best way to target your prospective customers.

Customer Success 11

Customer Success Value Proposition Prioritization Profitability 11

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. What is a Customer Success Specialist?

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

Scovel

MAY 4, 2021

Do you want to build out a method with which you will be able to determine the number or customers or the possible revenue that is sitting at multiple stages of your sales cycle. This blog is for you!! To learn about how to become a good salesperson check out the following blogs. Let’s get into it.

Negotiation 98

Negotiation Sales Decision-making Profitability 98

SmartKarrot

FEBRUARY 9, 2022

At such times, CCO is the only leader who has to bear the brunt; after all, customer success is at an adolescence phase! Due to this very reason, it becomes extremely difficult for the CCOs to pitch budget ideas for customer success successfully. . The CCO’s guide to winning budget for customer success.

Customer Success 10

Customer Success Shareholders Profitability Finance 10

SmartKarrot

APRIL 18, 2023

“When the customer comes first, the customer will last.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings.

Customer Success 10

Customer Success Prioritization Software Software 10

ProlifIQ

JUNE 21, 2023

The ROI of Account Planning In the highly competitive landscape of B2B sales, sales leaders are constantly seeking strategies that can boost revenue and foster long-term customer relationships. Collaborate with internal stakeholders, such as sales, marketing, and customer success teams, to leverage their expertise and insights.

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

Jermaine Edwards

APRIL 3, 2020

Simply put, having a Customer Crisis Plan means you’ll sleep better each night you have it in place. Regardless of the size, maturity or sophistication of your organisation, you can apply these ideas to protect your profits, reputation, relationships and revenues. Five-step Customer Crisis Plan. Design the proactive action plan.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Energy and Utilities Logistics 10

SmartKarrot

DECEMBER 22, 2020

To handle this influx of customers, companies need to offer the best solutions to them to win their loyalty. Edtech companies now need to adapt to customer success strategies to give customers the best. The growing usage of customers needs to be met with. Why does Edtech need Customer Success Strategies?

Customer Success 10

Customer Success e-Learning Customer Experience Stakeholders 10

SmartKarrot

MARCH 3, 2021

On that note, promoting strong customer success emotional intelligence might keep you from these concerning numbers. That won’t only enhance your skills as a Customer Success Manager but also build a deeper connection with your customers. EQ Skills a Customer Success Manager should have.

Emotional Intelligence 10

Emotional Intelligence Customer Success Management Interpersonal Skills 10

SmartKarrot

JUNE 2, 2021

Understanding your customers often puts you in the driving seat and retains the customers for long. Despite customer success managers hoping that the onus of negotiating will be handled by the other teams, it is not that realistic. But before that, let us brush up on some basics. Table of Contents. Source: ProcureAbility.

Negotiation 10

Negotiation Customer Success Management Procurement 10

SmartKarrot

SEPTEMBER 25, 2020

But with a growing importance of retaining a customer and maintaining a long-term relationship with them, a customer success team has become indispensable for a modern company. For companies to sustain in a profitable business, they have to not just maintain goodwill with their customers. Customer retention.

Customer Success 13

Customer Success Onboarding Organization Management 13

SBI Growth

APRIL 20, 2021

According to Forbes, Customer-centric companies are 60% more profitable than companies that don’t focus on customers. Yet, as COVID moves from a moment in time to the new normal, CEOs must balance delivering differentiated customer experience while maximizing the value of.

Customer Experience 83

Customer Experience Profitability Customer Success B2B 83

SmartKarrot

OCTOBER 7, 2020

If you are running a SaaS organization and haven’t started your customer success program yet, then the best time to do it is now. Customer success is becoming the backbone of any SaaS organization. There is a lot of learning and experiments going around in customer success. What is Customer Success?

Customer Success 10

Customer Success Acquisition Onboarding Software 10

SmartKarrot

JULY 17, 2020

Most of the SaaS businesses now realize the value of having a well-equipped customer success manager and team to root the evolving success of their company. In such a case, the topic of customer success manager salary is like a coffee bean that everyone eyes to spill. Luckily enough, this blog helps you do that.

Customer Success 10

Customer Success Management Client Onboarding Onboarding 10

Planview

JANUARY 12, 2023

For professional services, this means your revenue number will go up, but you’ll be stretching your resources and adjusting business models to scale operations while maintaining profitability. In this blog, I will discuss three strategies that professional services executives must consider to ensure profitable growth in 2023.

Profitability 52

Profitability Customer Success B2B Decision-making 52

PandaDoc

DECEMBER 21, 2020

On average, a customer will spend 67% more in their third year with a business when compared to their first year. . By finding faithful customers, your business is able to spend less on acquisition and gain higher profits. It is also easier to upsell, as loyal customers are more likely to spend more with your business.

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

SmartKarrot

JUNE 8, 2020

Oftentimes, Customer Success Managers face a common doubt in their work life. What engagement model to use for their customers? E.g. A low touch customer success is useful for low servicing cost and reaching out to a wider audience. In the last few years, customers of SaaS world have totally changed the ball game.

Customer Success 10

Customer Success Onboarding B2C Communication 10

Tidio

FEBRUARY 26, 2021

Acquiring a new customer can be up to five times more expensive than retaining an existing one ( Invespcro ) More word of mouth advertising. About 86% of loyal customers will recommend a business to family and friends ( KPMG) Increased profits. These findings matter beyond a customer retention program.

eCommerce 52

eCommerce Acquisition Communication Retail 52

SmartKarrot

MAY 15, 2023

In this blog, we present the top seven books for Key Account Management, carefully curated to provide you with a treasure trove of insights, strategies, and practical advice. Cheverton shares strategies for identifying key accounts, developing tailored solutions, and measuring success. If not, this blog is specifically written for you!

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

Revegy

JULY 17, 2018

In this blog series, you will learn how to build the key elements for your best account plan ever. With the “best account plan”, you can: Grow existing customers: Blackline doubled key account revenue in under 6 quarters. 4) Align Your Approach to Your Customer’s Goals with Strategy Maps. eBook: Account Planning Template.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

Nutshell

AUGUST 21, 2020

Related: How to Build a Profitable SaaS Marketing Funnel. Creating content—everything from long-form blog articles to explainer videos to downloadable resources to weekly newsletters—draws in free traffic to your website and steadily adds email addresses to your marketing list. Practical Example: VIDYARD.

Marketing 142

Marketing Onboarding Media B2C 142