Mike Kunkle

OCTOBER 8, 2023

In this article, I’ll explore how these components intersect and show how their integration can transform your business. There’s no one-size-fits-all solution, and consensus is unlikely. I often say that having guidance on how to determine what’s right for you is much more valuable than being told what to do.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Zendesk

MAY 26, 2021

But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. How has customer service changed? What started as a global health crisis became the accelerant in our transition to a truly digital-first world. If so, you’re not alone.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

SmartKarrot

JUNE 29, 2022

As customers are moving towards self-service solutions and personalization, businesses need to empower their customer service with better tools, services, and processes to ensure customer care is at the top of their priority list. How can you ensure a positive enterprise customer experience that enhances productivity and innovation?

Customer Experience 11

Customer Experience Media Prioritization B2C 11

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. With CX in mind, here are some general customer experience statistics – 89% of businesses compete primarily on the basis of customer experience (CX). 50% of the consumers in the U.S.

Customer Experience 10

Customer Experience CXM B2B Artificial Intelligence 10

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. But how to do it well often is—especially transformation supporting greater customer-centricity.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Hubspot Sales

MAY 3, 2024

All I kept hearing was how AI was going to take my job and how human writers would go the way of the dinosaur … yada yada yada. And I road-tested 10 of them right here. How AI Can Help Your Small Business First, consider three ways AI can support your small business. And it was quite some time before I tried it myself.

Small Business 72

Small Business Media Co-Creation Publishing 72

SmartKarrot

NOVEMBER 2, 2020

The best way to know how to retain customers is to hear it from other business owners who do just the same. He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Jason Parks heads The Media Captain, a digital marketing agency located in Ohio.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21