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Customer service + success: designed to drive exceptional experiences

Insightly

This is part 4 of a customer service and support blog series based on conversations with the leaders of Insightly’s client services and customer success teams. Customer success and customer service are fundamental components in your organization’s ability to deliver great experiences and create long-lasting relationships.

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Rethinking Enablement for the Future: The Power of Commercial Effectiveness Integration

Mike Kunkle

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

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5 Ways To Improve Customer Focus

Insightly

What is a customer focus strategy? Top brands like Apple, Amazon, Trader Joe’s, and Costco (just to name a few) hyper-focus on customer experience. . Put customer satisfaction first. Examine your products/services from the customer’s viewpoint. Take a few steps on your own customer journey. Shouldn’t you?

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The Building Blocks of Sales Enablement Learning Experience

Mike Kunkle

When you compare that content to a unified approach with a proven-effective framework like the building blocks, with it’s blocks, systems, models, and methodology for planning and execution, you’ll see a world of difference, and will have what you need to make an impact. click the image to view a larger version].

Sales 200
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Unleashing Growth: Overcoming 7 Common Barriers to Sales Transformation

Mike Kunkle

When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Establish customer advisory boards and sales advisory boards.

Sales 188
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Customer service + success: designed to drive exceptional experiences

Insightly

This is part 4 of a customer service and support blog series based on conversations with the leaders of Insightly’s client services and customer success teams. Customer success and customer service are fundamental components in your organization’s ability to deliver great experiences and create long-lasting relationships.

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Software for Startups: What’s Your Tech Stack?

Nutshell

With features such as multiple project timeline views and the ability to tag others and comment on specific tasks, these tools can help unify your team to meet your startup goals. The B2B Marketer’s Toolkit collects 120+ of the best lead generation tips ever published on the Nutshell blog. Of course you do.) Download it today!