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Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

It designs, integrates, manages ad supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. Customers brainstormed new ideas for solving common problems and avoiding common pitfalls. A New Enterprise Account Management (EAM) Program.

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Assertive communication: The importance of voice

Red Star Kim

A key theme from the workshop was Assertive communication: The importance of voice. Keys to Assertive Communication Assertiveness is the ability to stand up for what you believe while staying calm and positive and respecting others’ views. What Are The Six C’s Of Compelling Communication? And Why Should You Care?

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Campaigns, thought leadership and project management – Early engagement, scoping and risk management

Red Star Kim

At the recent PM Forum online workshop on campaigns, thought leadership and project management there were 17 delegates from legal, accountancy and insolvency firms located in London, Belfast, Sutton Coldfield, Manchester, Newcastle, Cambridge and Dubai. Take time to scope Scoping is a key aspect of project management.

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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

Just when customer account teams and salespeople were beginning to grow accustomed to virtual-only sales and account management, a return to (some) face-to-face interactions is on the horizon. But when we need to buy next-generation yield management tools for a new 5 nanometer process fab? We’ve been using e-auctions for 20 years.

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Creativity 8 – From consternation to collaboration: Using creativity to turn problems into opportunities in client service

Red Star Kim

So deploy “ Temperature taking ” activities – when communicating in person, on the phone or through emails – to pick up on early warnings of client service or relationship issues. Pick up on the tone of communications. Review the solutions list and brainstorm concrete solutions. Project vs campaign management (kimtasso.com).

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The Top 5 Ways to Improve Production Floor Communication

CMOE

Allowing poor communication to jeopardize their essential work can have dramatic impact: Poor communication causes an average loss of $62.4 86% of leaders report ineffective communication and collaboration as a cause of workplace failures. Communicate these points using various methods: In -person during team meetings.

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How AI helps account managers improve their communication skills, with Soumya Mohan

Account Management Skills

I believe it’s pretty game-changing for account managers to help them communicate on a much more deeper level with their clients. If you’re in an agency account manager or director role, and you’d like to enhance your client growth skills, check out my Account Accelerator training programme.