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ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

Past attempts by the customer to solve this challenge involved engaging both hospital staff and primary care leadership. First, my internal cross-functional team and I worked strategically to align and collaborate with the customer leadership around project goals and a process for the customer to achieve those goals. health system.

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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

A follow-up study SAMA conducted a year later showed a shift in top customer expectations, including: Thought leadership on real-time challenges Pricing flexibility and creativity Process automation Longer payment terms and return policies Effectiveness in hybrid working environments.

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Strategic Leadership: Post-Pandemic and Beyond

CMOE

Meet frequently with other leaders across the organization to share successes and challenges and brainstorm solutions. It is critical that you are strategically attuned and understand the dynamic forces that shape your world and the worlds of your key stakeholders including external and internal customers.

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28th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023)

Red Star Kim

We brainstormed what M&BD professionals need to know and the best way to promote effective and continuous learning. Thought leadership manual by Tim Prizeman (kimtasso.com) Walking in the client’s shoes Ben Sutton of Grant Thornton and Alain Thys took delegates on the client journey of the future.

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3 Key Change Management Strategies for 2024

AchieveIt

Ineffective management during change initiatives can result in resistance from employees and key stakeholders, disruptions in workflow, decreased productivity, and ultimately, failed initiatives. Adapt your leadership for successful change Successful change leaders define successful change initiatives.

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What a User-Friendly Tool for Strategy Execution Looks Like (And Why Your Organization Needs One)

AchieveIt

Promptly delivering on that promise builds confidence and trust in the tool and your leadership. This leaves little to no room for brainstorming and problem-solving. You can avoid this by sharing progress updates with all stakeholders before a team meeting.

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5 steps to build a sales process that mirrors the buyer journey

Insightly

Get buy-in from leadership. Before you make any major changes to your sales process, it’s important to communicate your vision and gain leadership’s buy-in. . Getting buy-in from leadership may not be an easy task, especially when your sales and marketing teams are not aligned. Be ready to make your best sales pitch!