Arpedio

MARCH 5, 2024

It’s the backbone that sustains client relationships, fosters loyalty, and ultimately drives growth. In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. Welcome to Episode 53. And it’s so practical.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Sales Gravy

JANUARY 8, 2024

This episode is a blend of practical advice, innovative techniques, and motivational insights that can transform your approach to sales and client relationships. This section of the podcast offers a goldmine of ideas for digital prospecting, including leveraging LinkedIn for networking and content distribution.

Innovation 77

Innovation Client Relationships Digitalization Sales 77

Red Star Kim

NOVEMBER 8, 2022

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. Whether digitally or in person. Digital body language.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Red Star Kim

SEPTEMBER 26, 2022

Firms must ensure that internal communications and team cohesion are high on their agenda to ensure M&BD folk feel engaged. 11% supporting internal communications. 11% supporting internal communications. And where they want to spend more time in the future: 30% digital marketing, content marketing and social media.

Digitalization 147

Digitalization Media Marketing Communication 147

Account Management Skills

NOVEMBER 21, 2022

This episode is for you if you’re interested in any of the following three areas: You’d like to know what the Client Services Director does in an award-winning digital marketing agency. You’d like some tips on how to get more client recommendations. Now Beth is CSD at digital marketing agency, Hallam.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

Engage Selling

MARCH 28, 2019

In today’s world, you either decide to be digital or you decide to be dead. Here’s the thing, you could have a thriving and incredibly profitable business with raving clients across the globe, but, if there’s no … Read More » What’s your choice?

Digitalization 102

Digitalization Profitability Client Relationships Communication 102

Red Star Kim

JUNE 16, 2022

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C. We tried out various tools (e.g.

Management 130

Management Key Account Management Digitalization Communication 130

DemandFarm

JULY 26, 2023

Quality over Quantity: How Focusing on a Select Few Accounts Can Drive Greater Success in Digital Key Account Management As digital Key Account Management grows in relevance, many organizations find themselves confounded by the question of whether obtaining new customers is more important than retaining existing key clients.

Key Account Management 40

Key Account Management Account Management Digitalization Management 40

Arpedio

JANUARY 5, 2024

Key Strategies for Effective Relationship Management Understanding Customer Needs : This involves not only identifying what the customer wants but also understanding their long-term goals and challenges. Building Trust : Trust is the foundation of any strong relationship. Reliability : Following through on promises builds credibility.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

OCTOBER 16, 2023

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. And to know when to cut their losses and move onto other potential referrer relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Arpedio

MARCH 6, 2024

Understanding Account Management In the realm of business, account management stands as a cornerstone function responsible for nurturing and overseeing client relationships. Its primary objective is to cultivate mutually beneficial partnerships with clients or customers, ensuring their needs are met while driving business growth.

Account Management 52

Account Management Management Prioritization Client Relationships 52

DemandFarm

MAY 9, 2024

Organizational chart software is a digital tool designed to help create, maintain, and display the structure of an organization. This type of software goes beyond merely showing who reports to whom; it encompasses a range of features that visualise the relationships and hierarchies within a company. What is Org Chart Software?

Key Account Management 52

Key Account Management Account Management CRM Client Relationships 52

Red Star Kim

FEBRUARY 28, 2023

We explored lots of ideas around segmentation, market mapping, emerging private client niches and the creation and use of personas. And looked at how such tools might be applied to both web site SEO strategies and other digital marketing strategies. 100% yes Do you have plans to enter or develop new markets?

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

SEPTEMBER 5, 2023

And guidance on making best use of digital training technologies. For any type of learning you connect neurons and change the way they communicate Brains consume about 30% of your body’s energy resources whilst being less than 20% of your body weight Dark chocolate can boost serotonin levels Your memory doesn’t get worse as you get older.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Insightly

SEPTEMBER 19, 2023

Many of the most successful e-commerce businesses go to great lengths to maintain strong relationships with their customers both during and after the sales process — that’s where a comprehensive e-commerce CRM strategy comes into play. CRM enables these firms to manage and nurture these relationships effectively.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

Many of the most successful e-commerce businesses go to great lengths to maintain strong relationships with their customers both during and after the sales process — that’s where a comprehensive e-commerce CRM strategy comes into play. CRM enables these firms to manage and nurture these relationships effectively.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Account Manager Tips

OCTOBER 11, 2021

If you approach customer relationship building thinking, "What's in it for me?" Doesn't communicate Key accounts have vast networks of stakeholders (internal and external). And a key account manager is the gateway to all these relationships. Schedule regular engagement with your clients. Internal teams. Dissatisfaction.

Account Management 246

Account Management Key Account Management Management Suppliers 246

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Account Management Skills

DECEMBER 28, 2021

Eloise works as a freelance communications consultant and copywriter for both agencies and brands and I think you’ll find this interesting whether you’re thinking about copy in the context of your client’s business or your agency’s business. Eloise is a communications consultant and a trained linguist.

Communication 52

Communication Account Management Government Meetings 52

Insightly

JANUARY 10, 2023

Creativity and the quality of your ideas will help your agency attract the right prospects but at the end of the day, how you manage your client relationships will determine the success of your business. A CRM lets you see the details of every interaction you have with your clients.

CRM 52

CRM Client Relationships Communication Digitalization 52

Red Star Kim

APRIL 12, 2023

However, the digital revolution reduced the distinction between B2C (Business to Consumer) and B2B marketing with increasing use of digital marketing throughout the professional services client journey. PM Forum provides dedicated training courses on digital marketing – including social media and digital content production.

Media 130

Media Marketing B2C Stakeholders 130

Mercuri International

NOVEMBER 24, 2022

As our relationships – both social and business – become increasingly remote, with interactions more frequently taking place in digital forums, it becomes more critical than ever to ensure that we can trust those with whom we communicate. So how does a business show it’s reliable?

Client Relationships 52

Client Relationships Digitalization Sales Profitability 52

ACT

AUGUST 24, 2022

No matter what size your business is, chances are you can benefit from better efficiency through marketing and workflow automation as well as easy access to all of your client information in one place. Forrester Research reports that financial advisors can improve prospect-to-client conversion rates by up to 300% when they use CRM.

CRM 52

CRM Financial Services Client Relationships Media 52

Mercuri International

MARCH 28, 2023

Communication: HR can facilitate clear and open communication between the employer and employees. By communicating openly, HR can help address any concerns employees may have and build a more trusting relationship. This can include regular meetings, feedback sessions, and town halls.

Remote Working 52

Remote Working Client Relationships Facilitation Communication 52

Insightly

MARCH 1, 2024

The Insightly Partner Program is a community of businesses that offer CRM implementation and management services, marketing automation implementation and management services, and more to businesses of all sizes in all types of industries. This often depends on your business. That said, being within a few time zones can be convenient.)

CRM 52

CRM Onboarding Client Relationships Marketing 52

Account Management Skills

MARCH 9, 2021

This episode is for you if you’re in a digital agency project management role or are aspiring to work in project management in an agency. We work in the digital space. And we work on all sorts of different projects within agencies, ad agencies, but also client side. Well obviously to be organised is a fantastic thing.

Digitalization 40

Digitalization Management Account Management Communication 40

Showpad

MAY 7, 2021

Before COVID, 52% of global respondents said traditional sales interactions were more important to customers, compared to the 48% that preferred digital sales interactions. After the pandemic, those numbers were flipped: Now, 66% said digital sales interactions were more important, with just 34% sticking to traditional methods.

Sales 59

Sales Digitalization Onboarding Remote Working 59

PandaDoc

MAY 28, 2024

Let’s delve into the pivotal role consultative selling plays in fostering meaningful client relationships and driving long-term business success. Greater customer loyalty and retention: Reps communicate and interact with customers with authenticity. Use gathered information to communicate why you want to help the customer.

Sales 52

Sales e-Learning Healthcare Software 52

Insightly

JANUARY 30, 2024

In today’s interconnected digital environment, where data is king and customer expectations are high, integrations are beneficial and essential for any business seeking to leverage a CRM fully. Integrating Slack & Insightly Slack revolutionizes organizational communication by streamlining and accelerating interactions.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Red Star Kim

FEBRUARY 6, 2023

Vuture – his first martech contribution in the digital marketing space – is a recognised and trusted system for many professional services firms. Data is the lifeblood of both traditional and digital marketing. Although HubSpot has suggested the figure is closer to 22% with data from 2013-14 Database Decay Simulation (hubspot.com) ).

Marketing 26

Marketing Artificial Intelligence CRM Digitalization 26

Red Star Kim

APRIL 24, 2023

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Insightly

MAY 26, 2022

Navigating this complexity in the digital age requires a strong set of tools. A manufacturing customer relationship management (CRM) system is an essential tool for managing your business and understanding your customers’ needs to be able to provide them with a positive experience.

Manufacturing 52

Manufacturing CRM Retail Software 52

SmartKarrot

DECEMBER 14, 2023

In this deep dive, we will unravel the secrets of customer success strategies, client relationship building, and the nuances of customer success in various industries. Join me in this enlightening conversation with industry leaders as we dissect the art of client management and customer growth.

Customer Success 10

Customer Success Client Relationships Manufacturing Customer Experience 10

SmartKarrot

DECEMBER 14, 2023

In this deep dive, we will unravel the secrets of customer success strategies, client relationship building, and the nuances of customer success in various industries. Join me in this enlightening conversation with industry leaders as we dissect the art of client management and customer growth.

Customer Success 10

Customer Success Client Relationships Manufacturing Customer Experience 10