SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

SmartKarrot

OCTOBER 27, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 19

Customer Success Stakeholders Client Relationships Account Planning 19

SmartKarrot

OCTOBER 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Firstup As a Vice President of Customer Success, you will create a vision and strategic plan for leading Customer Success teams by delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Co-Creation Innovation Advertising 19

SmartKarrot

SEPTEMBER 6, 2021

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Represent the customer during product development.

Customer Success 19

Customer Success e-Learning Client Relationships Facilitation 19

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Tracking customer behavior over time unveils trends and informs strategic decisions.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Work with the sales team to develop new and existing client relationships.

Customer Success 10

Customer Success Account Management Leadership Client Relationships 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JUNE 7, 2021

Role: Customer Success, Director Location: Bellevue, WA, US Organization: Zenoti As a Customer Success Director, you will be creating value, revenue, results, and rock-solid relationships with Zenoti customers by being a strategic, trusted business partner and advocate.

Customer Success 10

Customer Success Partnership Management Onboarding Client Relationships 10

SmartKarrot

NOVEMBER 25, 2020

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

AUGUST 17, 2022

If hiring trends at SaaS companies are anything to go by, vacancies for Customer Success Manager (CSM) and Customer Engagement Manager (CEM) are in demand. This write-up clears all doubts around the Customer Success Manager (CSM) and Customer Engagement Manager (CEM). Defining Customer Success Manager.

Customer Success 10

Customer Success Management Client Relationships Onboarding 10

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

MAY 15, 2023

“Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status” by Peter Cheverton This insightful book provides readers with a range of tools and techniques for attaining profitable and sustainable key account relationships. Amazon Link 4. Amazon Link Like what you are reading?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. Currently, he is a KAM consultant and director of KAMGuru where he works with organizations to improve their client relationships. A CX Consulting. Her blog K!A

Account Management 11

Account Management Key Account Management Management B2B 11

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The post-sales activities focus on nurturing client relationships. The practice aims at maximizing retention, cross-selling, and upselling within the customer base.

Account Management 10

Account Management Management Key Account Management Stakeholders 10

SmartKarrot

OCTOBER 14, 2022

Amount or a portion of the recurring income they generate How profitable a relationship you have with them (revenue taking into account cost) The lifetime value of the client Number of referrals they make, Level of Influence, and/or Authority. Do not base your decision solely on profit. But is that all?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

Amount or a portion of the recurring income they generate How profitable a relationship you have with them (revenue taking into account cost) The lifetime value of the client Number of referrals they make, Level of Influence, and/or Authority. Do not base your decision solely on profit. Like what you are reading?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 19, 2022

The role can include any number of tasks, including managing client relationships, developing marketing strategies, coordinating events and trade shows, and more. This involves keeping track of all pertinent information about each client and ensuring they are satisfied with your service. What is Account Management all about?

Account Management 10

Account Management Management Telecommunications Healthcare 10

SmartKarrot

DECEMBER 8, 2022

Client Partners in the United States earn an average of $117K annually after working for 12 years. In addition to base pay, Client Partners may be eligible for a bonus (an average of $11K per year), overtime pay ($0K-$188K), tips ($0K-$4K), commission ($0K-$127K), and profit sharing (about $3K annually).

Customer Success 10

Customer Success Communication Account Management Management 10

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

DECEMBER 7, 2020

Maintain a business-wide culture of a world-class Customer Experience. Apply here: [link] Role: Director of Customer Success Location: New York, United States Organization: Hunter (IRC Israel) As a Director of Customer Success, you will build and maintain strong, long-lasting client relationships that drive customer loyalty.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

SmartKarrot

APRIL 24, 2020

When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. What is Client Success? When talking with respect to B2B businesses, the term is often rephrased as client success. . What is a Client Success Manager?

Management 11

Management Account Management Acquisition Value Proposition 11

SmartKarrot

OCTOBER 28, 2022

The strategic account manager’s responsibility is to pinpoint the major clients who, in comparison to other regular accounts, produce the most income and profitability. These managers serve as a link between the business and the many parties involved with the customers. Improving Customer Retention.

Account Management 10

Account Management Management Key Account Management Decision-making 10

SmartKarrot

DECEMBER 16, 2022

Hence client partners are the one role that can bring the business, client, and customer on grounds for a smoother relationship to achieve business goals with emphasized tools and services that can improve efficiency, streamline processes, or increase profits of the business. Who is a client partner?

Negotiation 10

Negotiation Communication Profitability Customer Success 10

SmartKarrot

NOVEMBER 9, 2022

Maintaining healthy client relationships is a must for a successful business. However, building and maintaining food customer relationships is easier said than done. So how to manage customer relationships? Retain business clients Work on increasing opportunities to retain clients.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10