Red Star Kim

APRIL 24, 2023

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Cybersecurity 26

Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. Welcome to Episode 53. And it’s so practical.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Account Manager Tips

SEPTEMBER 7, 2022

Does the return on investment provide significant benefits to make them worth pursuing? Instead, adapt your value proposition to each client to become truly unique to them. Sadly, letter writing seems to be a lost art in the digital age we live in. Developing Knowledge-Based Client Relationships. Which is a shame.

Value Proposition 130

Value Proposition Key Account Management Negotiation Account Management 130

DemandFarm

MAY 22, 2023

While we examine these, let’s also look at how each role can benefit from Digital Key Account Management. Key Account Managers can, in turn, provide insights on maintaining long-term client relationships, personalizing solutions, and handling complex client issues.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Account Manager Tips

AUGUST 31, 2022

Does the return on investment provide significant benefits to make them worth pursuing? Explain to your client how your solution positively impacts (1) departmental (2) business unit (3) corporate factors? It’ll improve visibility of your differentiated value with decision-makers and help you get things done. What are the risks?

Value Proposition 130

Value Proposition Negotiation Key Account Management B2B 130

Red Star Kim

NOVEMBER 8, 2022

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. Whether digitally or in person. Digital body language.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Zendesk

FEBRUARY 3, 2023

Common customer expectations for the digital banking experience Customers expect an excellent customer experience regardless of industry. To wow and retain customers, banks will need to keep up with the kinds of fast, personalized, and seamless digital experiences that consumers’ favorite businesses are already providing. Deloitte 5.

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Red Star Kim

FEBRUARY 28, 2023

Some were concerned with the challenge of making flexible working align with client expectations for face-to-face contact and service delivery. We explored lots of ideas around segmentation, market mapping, emerging private client niches and the creation and use of personas.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Arpedio

MARCH 5, 2024

It’s the backbone that sustains client relationships, fosters loyalty, and ultimately drives growth. In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Red Star Kim

APRIL 12, 2023

However, the digital revolution reduced the distinction between B2C (Business to Consumer) and B2B marketing with increasing use of digital marketing throughout the professional services client journey. Another aspect of the culture shock is that in professional services we refer to clients rather than customers.

Media 100

Media Marketing B2C Stakeholders 100

Red Star Kim

OCTOBER 16, 2023

Others observed that too often there was a transactional rather than a relationship focus on the data. And the problem was compounded with extraordinarily long lead times for sales through complex decision-making processes in professional services. This had been exacerbated by Covid and working from home practices.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Insightly

DECEMBER 23, 2021

CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. A CRM solution is an essential part of your company’s digital transformation. How do you manage ongoing customer/client relationships? That way, you’ll know you’re making the right choice.

CRM 90

CRM Software Software Facilitation 90

Showpad

JANUARY 12, 2020

Automating and digitizing these processes can generate efficiency and effectiveness. But imagine if the rep never had to embark on the unproductive journey at all; that with a few clicks they could access that Sales enablement asset and every other piece of collateral within a single, unified digital ecosystem.

Software 69

Software Software Sales Onboarding 69

Showpad

FEBRUARY 3, 2020

Make it SMART. Whatever goals you come up with, strive to make them: Specific : This is the who, what, where, when, and how of the Sales enablement process. Measurable : Data is the lifeblood of strategic decision-making, and Sales enablement metrics are no different. Think of this as due diligence for goal-setting.

Sales 85

Sales Onboarding Decision-making Software 85

DemandFarm

JULY 26, 2023

Quality over Quantity: How Focusing on a Select Few Accounts Can Drive Greater Success in Digital Key Account Management As digital Key Account Management grows in relevance, many organizations find themselves confounded by the question of whether obtaining new customers is more important than retaining existing key clients.

Key Account Management 40

Key Account Management Account Management Digitalization Management 40

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52

DemandFarm

MAY 9, 2024

Your day-to-day involves navigating complex client organizations, each with its own layered hierarchy and network of decision-makers. Keeping track of who influences which decisions and understanding the power dynamics within these organizations. Imagine you’re a key account manager at a multinational corporation.

Key Account Management 52

Key Account Management Account Management CRM Client Relationships 52

Arpedio

JANUARY 5, 2024

In the competitive world of sales, the art of relationship management is a pivotal factor that drives success. Effective relationship management in sales is not just about making connections; it’s about building and maintaining long-term partnerships that benefit both parties.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Zendesk

JUNE 30, 2022

Sales reps naturally focus their time on making sales—that’s kind of the point. If you were making bets at a casino in Las Vegas, it’s pretty clear which sale you’d bet on. Beyond the simple benefits of making additional sales, top-notch after-sales services: Enhance customer satisfaction rates. You have to put the work in.

Sales 98

Sales Decision-making B2C Profitability 98

Insightly

JANUARY 10, 2023

Creativity and the quality of your ideas will help your agency attract the right prospects but at the end of the day, how you manage your client relationships will determine the success of your business. The more clients you have to juggle, the more problematic this becomes.

CRM 52

CRM Client Relationships Communication Digitalization 52

ACT

AUGUST 24, 2022

No matter what size your business is, chances are you can benefit from better efficiency through marketing and workflow automation as well as easy access to all of your client information in one place. Forrester Research reports that financial advisors can improve prospect-to-client conversion rates by up to 300% when they use CRM.

CRM 52

CRM Financial Services Client Relationships Media 52

Arpedio

AUGUST 24, 2022

With that being said, there are countless types of plans and strategies that one can use in order to obtain marketing efforts or uphold client relationships. In order to understand these strategies and make full use of them, a strategic account plan may come in handy. What Should a Key Account Plan Include?

Account Planning 52

Account Planning Account Development Management Account Management 52

Insightly

SEPTEMBER 19, 2023

Companies can use modern CRM systems to identify trends in customer behavior that could inform product development decisions or reveal opportunities for market expansion. Accessible and up-to-date data allows healthcare providers to make informed decisions and provide quality care efficiently.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

Companies can use modern CRM systems to identify trends in customer behavior that could inform product development decisions or reveal opportunities for market expansion. Accessible and up-to-date data allows healthcare providers to make informed decisions and provide quality care efficiently.

CRM 52

CRM Insurance Healthcare Manufacturing 52

LinkedFusion

JUNE 5, 2023

Some of the methods followed by businesses are digital marketing, live events, webinars and more. At times the decision of customers in ABM is influenced by a group of individuals within the company. What are the characteristics of the decision-makers? Moreover, keep investing in clients to churn a significant customer base.

B2B 52

B2B Marketing Decision-making Client Relationships 52

LinkedFusion

JUNE 5, 2023

Some of the methods followed by businesses are digital marketing, live events, webinars and more. At times the decision of customers in ABM is influenced by a group of individuals within the company. What are the characteristics of the decision-makers? Moreover, keep investing in clients to churn a significant customer base.

B2B 52

B2B Marketing Decision-making Client Relationships 52

Nutshell

APRIL 10, 2020

Customer relationship management (CRM) software makes it easier to handle your sales processes from beginning to end. CRMs also allow salespeople to easily manage and monitor sales and staff performance, making it easier to optimize every aspect of the sales department. Effectively prioritize sales tasks. HOW DO YOU SELL?

CRM 71

CRM Profitability Sales Prioritization 71

Nutshell

APRIL 10, 2020

Customer relationship management (CRM) software makes it easier to handle your sales processes from beginning to end. CRMs also allow salespeople to easily manage and monitor sales and staff performance, making it easier to optimize every aspect of the sales department. Effectively prioritize sales tasks. HOW DO YOU SELL?

CRM 71

CRM Profitability Sales Prioritization 71

Arpedio

JUNE 22, 2022

It can be a complex task, as large enterprises often involve multiple stakeholders in a buying decision. However, if you get it right, it offers you an invaluable overview of stakeholder ties, helping your key account management team navigate intricate relationships. What is Relationship Mapping? What is a Relationship Map?

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

Deep Insight

NOVEMBER 29, 2021

There’s a lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships. Robert Millard and John O’Connor explore how firms that are trying to embrace true client centricity are setting themselves apart. But what keeps clients loyal?

Client Relationships 52

Client Relationships Leadership Decision-making Procurement 52

Arpedio

JUNE 2, 2023

How to Ignite Success With Account Plans ← Back to blog Say hello to Account Plans, the secret sauce that transforms ordinary sales strategies into extraordinary journeys of client engagement and revenue growth. So, buckle up and get ready to harness the power of strategic focus, deep relationships, and revenue-boosting strategies!

Account Planning 52

Account Planning Account Management Client Relationships Stakeholders 52

PandaDoc

SEPTEMBER 4, 2024

A commercial real estate CRM is a type of customer relationship management software specifically designed to meet the needs of commercial real estate professionals. This includes features like contact management, deal tracking, property databases, and analytics tools to improve decision-making in commercial real estate operations.

CRM 52

CRM e-Learning Software Software 52

PandaDoc

APRIL 3, 2023

Closing more sales makes for a more successful business, but how can you figure out what kinds of sales suit your company best? Whether you favor inside or outside sales can have a large effect on your sales proposals and goals, making it important to understand and consider both. Although, this isn’t always the case.

Sales 52

Sales Decision-making Client Relationships Software 52

Arpedio

JANUARY 11, 2023

The practice involves managing relationships with customers and clients, and keeping them happy by making sure that their needs are met. You can say, it’s a post-sales role that focuses on nurturing the client relationships. Here are three quick steps to a good account management process: 1.

Account Management 52

Account Management Management Key Account Management B2B 52

Showpad

JANUARY 26, 2020

The more content you have, the more effective your Sales reps will be in selling to pain points and influencing buying decisions. Sales enablement tools can automate processes across the scope of the client relationship, returning time and resources at key touchpoints that can be used to provide more value to the customer.

Onboarding 64

Onboarding Sales Acquisition Software 64

Nutshell

MAY 21, 2024

With the right risk management software, you can keep track of risk and access sophisticated analytics and reporting features that give you in-depth insight into risk exposure and help you make better data-driven decisions. You can use this software to optimize savings and investment strategies and make better trading decisions.

Financial Services 71

Financial Services Software Software Cybersecurity 71

Arpedio

DECEMBER 19, 2023

From small startups to large enterprises, ABS has shown its potential to foster deeper client relationships, optimize resource allocation, and dramatically increase sales efficiency. This tailored approach requires a deep understanding of the core concepts that make ABS both unique and effective.

Decision-making 52

Decision-making Account Planning CRM Marketing 52