Arpedio

JANUARY 9, 2024

Whether it’s refining communication methods, optimizing service delivery, or enhancing product features, a commitment to improvement is facilitated by a keen understanding of key metrics. Retention Rate: Retaining clients is often more cost-effective than acquiring new ones. Ready to increase customer lifetime value?

Account Management 52

Account Management Management Client Relationships Account Planning 52

Arpedio

OCTOBER 17, 2023

These teams not only safeguard and nurture vital client relationships but also drive revenue and stability. Team building activities: Organize team-building activities and events to strengthen bonds and enhance collaboration. Implement technology and tools Leverage technology and tools that facilitate account management.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Arpedio

DECEMBER 19, 2023

While these two functions have distinct roles, they share a symbiotic relationship that can greatly benefit the organization and its clients. Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. Let's talk!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

While these two functions have distinct roles, they share a symbiotic relationship that can greatly benefit the organization and its clients. Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. Let's talk!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Insightly

JANUARY 30, 2024

With drag-and-drop simplicity, automated error handling, built-in versioning, and instant deployment and provisioning, anyone in your organization can quickly build and run sophisticated integrations. This seamless process saves time and brings a new level of organization and efficiency to document management.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Whetstone

JUNE 12, 2023

This collaborative approach helps align the account management strategy with the organization’s overall goals and objectives. Collaboration Platforms: Leverage technology and collaboration platforms to facilitate stakeholder engagement.

Stakeholders 52

Stakeholders Account Management Decision-making Finance 52

Arpedio

MARCH 6, 2024

Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth. They facilitate deeper connections with clients, leading to increased loyalty, repeat business, and referrals.

Account Management 52

Account Management Management Prioritization Client Relationships 52

DemandFarm

MAY 22, 2023

Key Account Managers can, in turn, provide insights on maintaining long-term client relationships, personalizing solutions, and handling complex client issues. By understanding their similarities and differences, organizations are better able to allocate resources and responsibilities.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Arpedio

JANUARY 4, 2024

As businesses vie for market dominance, an articulate account strategy empowers organizations to deepen customer relationships and scale their operations effectively. By understanding and implementing the basics of account mapping, organizations are better positioned for success in their sales endeavors.

B2B 52

B2B Sales Decision-making CRM 52

Mercuri International

MARCH 28, 2023

Not least because trust makes customers recommend your company… …In addition, trust fosters cooperation among colleagues and increases commitment to the organization.” “The Communication: HR can facilitate clear and open communication between the employer and employees.

Remote Working 52

Remote Working Client Relationships Facilitation Communication 52

DemandFarm

JULY 26, 2023

Quality over Quantity: How Focusing on a Select Few Accounts Can Drive Greater Success in Digital Key Account Management As digital Key Account Management grows in relevance, many organizations find themselves confounded by the question of whether obtaining new customers is more important than retaining existing key clients.

Key Account Management 40

Key Account Management Account Management Digitalization Management 40

Insightly

SEPTEMBER 27, 2023

CRM Success CRM success is effectively implementing and utilizing customer relationship management (CRM) systems and strategies to achieve desired business objectives. A well-executed customer relationship management (CRM) system can offer advantages. It helps ensure customer satisfaction while facilitating internal efficiencies.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

CRM Success CRM success is effectively implementing and utilizing customer relationship management (CRM) systems and strategies to achieve desired business objectives. A well-executed customer relationship management (CRM) system can offer advantages. It helps ensure customer satisfaction while facilitating internal efficiencies.

CRM 52

CRM Onboarding Brainstorming Software 52

Showpad

OCTOBER 31, 2019

However, all the legwork that must be completed to facilitate that productivity and effectiveness is a challenge that Sales organizations struggle with. . The right Sales enablement platform empowers your reps and aligns your Sales and Marketing departments, making it an indispensable part of the modern Sales organization stack. .

Sales 53

Sales Client Relationships Procurement Decision-making 53

SmartKarrot

AUGUST 27, 2021

Role: Vice President of Customer Success Location: Remote, Salinas, CA, US Organization: HeavyConnect As a Vice President of Customer Success, you will act as a role model of HeavyConnect’s values for the Customer Success teams and build on the SaaS customer-centric environment.

Customer Success 19

Customer Success Facilitation Onboarding Client Relationships 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

JULY 15, 2022

Role: Senior Customer Success Manager Location: Remote, United States Organization: Signifyd As a Senior Customer Success Manager, you will oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients.

Customer Success 19

Customer Success Client Relationships Software Software 19

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Client Relationships Facilitation Account Strategy 19

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Conduct detailed customer workflow analysis and identify customer success metrics.

Customer Success 19

Customer Success Brainstorming Client Relationships Facilitation 19

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

Hubspot Sales

NOVEMBER 1, 2019

CRM (Client Relationship Manager) serves as an online database to help you manage your contacts and save precious time on manual data entry. Here are some of the key features a CRM offers to make your life easier: Organize contact information, making it easy to find (i.e., no more hunting through spreadsheets). Contactually.

CRM 117

CRM Communication Management Marketing 117

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

DECEMBER 1, 2023

This ensures a holistic approach, making your playbook a comprehensive guide that caters to every facet of the client experience. Not Involving the Client Team: Shared Ownership for Success Your client onboarding playbook shouldn’t be a one-way street. Encourage their participation and ownership of specific tasks.

Client Onboarding 10

Client Onboarding Onboarding Client Relationships Facilitation 10

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

SmartKarrot

SEPTEMBER 6, 2021

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Develop company-wide customer success motion integrating processes, content, and data to/from stakeholder organizations (e,g., Facilitate workshops to help the users understand the product and the advantages.

Customer Success 19

Customer Success e-Learning Client Relationships Facilitation 19

SmartKarrot

OCTOBER 25, 2023

Consistency in Action: A playbook ensures that all KAMs across an organization respond to crises in a manner aligned with the company’s ethos and strategic objectives. Client Trust: Clients invest not just finances but also faith in an organization. Others, though frequent, might only have a marginal impact.

Key Account Management 10

Key Account Management Account Management Management Construction 10

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

Arpedio

MARCH 5, 2024

In this comprehensive guide, we’ll delve into the world of account management solutions, exploring what they entail, why they matter, and how they can benefit your organization. Book demo Key Features and Components Client Database Management At the core of any account management solution lies robust client database management.

Account Management 52

Account Management Management Client Relationships Facilitation 52

Red Star Kim

APRIL 12, 2023

Just before Easter I spent a day facilitating the popular PM Forum training workshop “The Proactive M&BD Executive”. Another aspect of the culture shock is that in professional services we refer to clients rather than customers. HubSpot puts it more succinctly: customers buy products, and clients buy advice and solutions.

Media 130

Media Marketing B2C Stakeholders 130

PandaDoc

APRIL 24, 2023

As you might expect, traits of a sales enablement manager include a high level of organization and a keen interest in data analysis. Leading indicators, on the other hand, enable you to forecast future performance in your organization. To achieve this, they need to implement a sales enablement strategy.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

JULY 21, 2020

Role: Senior Customer Success Manager Location: Atlanta, US Organization: Alfresco CSM plays a key role in creating a centre of excellence around the client experience that ensures strong client relationships and retention. Increase renewal rates and identify cross-sell/up-sell opportunities.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

MAY 26, 2020

Role: Customer Success Manager Location: Newyork, US Organization: Whisbi As a Customer Success Manager, you will be the face of Whisbi in North America, helping customers to reach their KPIs as they expand their online sales capabilities using Whisbi’s conversational sales solutions.

Customer Success 10

Customer Success Onboarding Negotiation Client Relationships 10

SmartKarrot

NOVEMBER 30, 2023

Implement Risk Mitigation Strategies Pragya emphasized the need for a seamless onboarding process, acknowledging that onboarding is a critical phase for building a strong client relationship. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

DECEMBER 24, 2020

Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Also, own overall client relationships.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MAY 6, 2021

Role: Customer Success Director – Healthcare Location: Remote, San Francisco Bay Area, US Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 10

Customer Success Healthcare Client Relationships Facilitation 10

SmartKarrot

MAY 11, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Measured As a Director of Customer Success, you will own day-to-day client relationship across seniority levels for a portfolio of 10+ Measured brands. Creating and executing customer success plans for each allocated customer.

Customer Success 10

Customer Success Stakeholders Onboarding Performance Review 10