Arpedio

DECEMBER 19, 2023

While these two functions have distinct roles, they share a symbiotic relationship that can greatly benefit the organization and its clients. Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. Let's talk!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

While these two functions have distinct roles, they share a symbiotic relationship that can greatly benefit the organization and its clients. Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. Let's talk!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

MARCH 6, 2024

Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth. They facilitate deeper connections with clients, leading to increased loyalty, repeat business, and referrals.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Red Star Kim

APRIL 12, 2023

Just before Easter I spent a day facilitating the popular PM Forum training workshop “The Proactive M&BD Executive”. Another aspect of the culture shock is that in professional services we refer to clients rather than customers. HubSpot puts it more succinctly: customers buy products, and clients buy advice and solutions.

Media 130

Media Marketing B2C Stakeholders 130

DemandFarm

MAY 22, 2023

Key Account Managers can, in turn, provide insights on maintaining long-term client relationships, personalizing solutions, and handling complex client issues. By understanding their similarities and differences, organizations are better able to allocate resources and responsibilities.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients.

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

Showpad

OCTOBER 31, 2019

However, all the legwork that must be completed to facilitate that productivity and effectiveness is a challenge that Sales organizations struggle with. . The right Sales enablement platform empowers your reps and aligns your Sales and Marketing departments, making it an indispensable part of the modern Sales organization stack. .

Sales 53

Sales Client Relationships Procurement Decision-making 53

Insightly

SEPTEMBER 27, 2023

CRM Success CRM success is effectively implementing and utilizing customer relationship management (CRM) systems and strategies to achieve desired business objectives. A well-executed customer relationship management (CRM) system can offer advantages. It helps ensure customer satisfaction while facilitating internal efficiencies.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

CRM Success CRM success is effectively implementing and utilizing customer relationship management (CRM) systems and strategies to achieve desired business objectives. A well-executed customer relationship management (CRM) system can offer advantages. It helps ensure customer satisfaction while facilitating internal efficiencies.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Become an expert on PX platform, to optimize lead campaigns, and transfer this knowledge to the clients.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

PandaDoc

APRIL 24, 2023

As you might expect, traits of a sales enablement manager include a high level of organization and a keen interest in data analysis. Leading indicators, on the other hand, enable you to forecast future performance in your organization. To achieve this, they need to implement a sales enablement strategy.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

NOVEMBER 30, 2023

Pragya stressed the importance of maintaining communication with stakeholders, ensuring that both the decision-makers and end-users understand the product’s purpose and value. Identifying Key Risks Pragya’s approach to risk management begins with understanding why a client has chosen the product and what they expect from it.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

SEPTEMBER 6, 2021

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Develop company-wide customer success motion integrating processes, content, and data to/from stakeholder organizations (e,g., Facilitate workshops to help the users understand the product and the advantages.

Customer Success 19

Customer Success e-Learning Client Relationships Facilitation 19

SmartKarrot

OCTOBER 25, 2023

Consistency in Action: A playbook ensures that all KAMs across an organization respond to crises in a manner aligned with the company’s ethos and strategic objectives. Client Trust: Clients invest not just finances but also faith in an organization. Others, though frequent, might only have a marginal impact.

Key Account Management 10

Key Account Management Account Management Management Construction 10

SmartKarrot

MAY 11, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Measured As a Director of Customer Success, you will own day-to-day client relationship across seniority levels for a portfolio of 10+ Measured brands. Manage adoption across all stakeholders for Measured products and services.

Customer Success 10

Customer Success Stakeholders Onboarding Performance Review 10

Arpedio

MARCH 5, 2024

In this comprehensive guide, we’ll delve into the world of account management solutions, exploring what they entail, why they matter, and how they can benefit your organization. Book demo Key Features and Components Client Database Management At the core of any account management solution lies robust client database management.

Account Management 52

Account Management Management Client Relationships Facilitation 52

SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

MAY 26, 2020

Role: Customer Success Manager Location: Newyork, US Organization: Whisbi As a Customer Success Manager, you will be the face of Whisbi in North America, helping customers to reach their KPIs as they expand their online sales capabilities using Whisbi’s conversational sales solutions.

Customer Success 10

Customer Success Onboarding Negotiation Client Relationships 10

SmartKarrot

DECEMBER 24, 2020

Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Also, own overall client relationships.

Customer Success 10

Customer Success Client Relationships Facilitation Stakeholders 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MARCH 8, 2021

Role: Director, Customer Experience Location: Irving, TX, US Organization: Pinnacle Propane, LLC As a Director of Customer Experience, you will manage a small functional team of 2 to 3 people and functionally manage 20 customer service centers in 8 states. Provide technical and product support to a variety of client personas.

Customer Success 10

Customer Success Customer Experience Onboarding Client Relationships 10

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Apply here: [link] Role: Enterprise Customer Success Manager Location: London, England, UK Organization: Nitro, Inc.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

NOVEMBER 11, 2020

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Work collaboratively with the CIO organization on technology solutions to support frontline tools that facilitate transactions with customers, as well as customer-facing applications that support self-service.

Customer Success 10

Customer Success Onboarding Key Account Management Government 10

SmartKarrot

MAY 19, 2020

Apply here: [link] Role: Customer Success Manager Location: Los Angeles, CA, US Organization: Alpha As a CSM at Alpha, You’ll need to be adaptive, help invent new processes and interact with customers on a daily basis to drive adoption and engagement.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JANUARY 18, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues. Strong communication skills and relationship-building abilities.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

Insightly

SEPTEMBER 19, 2023

Data Integration and Accessibility: An effective CRM strategy requires the integration of various data sources within the healthcare organization. Feedback and Quality Improvement: A robust CRM system should enable healthcare organizations to collect patient feedback, both during and after treatment.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

Data Integration and Accessibility: An effective CRM strategy requires the integration of various data sources within the healthcare organization. Feedback and Quality Improvement: A robust CRM system should enable healthcare organizations to collect patient feedback, both during and after treatment.

CRM 52

CRM Insurance Healthcare Manufacturing 52

DemandFarm

APRIL 26, 2023

Leading organizations also provide commissions and bonuses based on the growth and retention of their key accounts, opening up another avenue for managers to earn from skills. Key account managers work with a range of individuals within a client organization, from end-users to decision-makers to CEOs.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. Annette Franz.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Insightly

DECEMBER 23, 2021

A Customer Relationship Management (CRM) system is the nerve center of all your customer-facing operations. CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. How do you manage ongoing customer/client relationships? Assess CRM vendors.

CRM 90

CRM Software Software Facilitation 90

Arpedio

NOVEMBER 17, 2021

This being between their own organizations and their customers, between their long-term objectives and their need to generate short-term results, or even between colleagues that have different personalities and/or conflicting motivators and measurements approaches, and the list goes on. This of course poses a challenge. Share on facebook.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

This being between their own organizations and their customers, between their long-term objectives and their need to generate short-term results, or even between colleagues that have different personalities and/or conflicting motivators and measurements approaches, and the list goes on. This of course poses a challenge. Share on facebook.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

This being between their own organizations and their customers, between their long-term objectives and their need to generate short-term results, or even between colleagues that have different personalities and/or conflicting motivators and measurements approaches, and the list goes on. This of course poses a challenge. Share on facebook.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Showpad

JANUARY 26, 2020

The best way to stay ahead of those challenges is simply to know what they are and how they might manifest in the day to day of a Sales organization. . Providing reps and Marketing stakeholders with direct channels for interaction can help facilitate meaningful collaboration that produces higher quality content.

Onboarding 64

Onboarding Sales Acquisition Software 64