Red Star Kim

SEPTEMBER 29, 2023

What do you think is most important for a M&BD assistant? How do you stand out from your peers? Some guidance is provided: Be more visible – the PVI model (kimtasso.com) and Be visible, assert and challenge and remember your goals (kimtasso.com) Other points of interest How to engage fee-earners?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Arpedio

APRIL 29, 2024

A sales account plan strategy is a vital tool for achieving sales growth and building strong client relationships. By the end of this article, you will have a clear understanding of the importance of a well-defined sales account plan strategy in driving sales growth and fostering lasting client relationships.

Account Planning 52

Account Planning Client Relationships Value Proposition Sales 52

DemandFarm

MAY 9, 2024

Your day-to-day involves navigating complex client organizations, each with its own layered hierarchy and network of decision-makers. Keeping track of who influences which decisions and understanding the power dynamics within these organizations. Imagine you’re a key account manager at a multinational corporation.

Key Account Management 52

Key Account Management Account Management CRM Client Relationships 52

Arpedio

JANUARY 9, 2024

Demonstrating Value to Clients: Clients, just like any stakeholder, appreciate transparency and evidence of value. Sharing these insights with clients not only builds trust but also reinforces the value proposition of your services. Retention Rate: Retaining clients is often more cost-effective than acquiring new ones.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Arpedio

JANUARY 4, 2024

As businesses vie for market dominance, an articulate account strategy empowers organizations to deepen customer relationships and scale their operations effectively. By understanding and implementing the basics of account mapping, organizations are better positioned for success in their sales endeavors.

B2B 52

B2B Sales Decision-making CRM 52

Arpedio

DECEMBER 15, 2023

Effective account managers are skilled at communication, problem-solving, and strategic planning, and they must be able to manage multiple clients and priorities simultaneously. Overall, account management is about more than just managing client relationships.

Account Management 52

Account Management Management Client Relationships Negotiation 52

Brooks Group

DECEMBER 1, 2023

Whether your organization has a dedicated Account Management team, or your salespeople are in charge of managing their own accounts, it’s important to establish account management KPIs to measure performance and effectiveness. Watch the video below to learn more. Learn more about IMPACT here.

Account Management 95

Account Management Management Account Planning Sales Training 95

Arpedio

MARCH 6, 2024

Understanding Account Management In the realm of business, account management stands as a cornerstone function responsible for nurturing and overseeing client relationships. Its primary objective is to cultivate mutually beneficial partnerships with clients or customers, ensuring their needs are met while driving business growth.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Account Manager Tips

OCTOBER 11, 2021

If you approach customer relationship building thinking, "What's in it for me?" Doesn't communicate Key accounts have vast networks of stakeholders (internal and external). And a key account manager is the gateway to all these relationships. Send useful information that is valuable to your clients and stimulates conversation.

Account Management 246

Account Management Key Account Management Management Suppliers 246

Arpedio

OCTOBER 17, 2023

These teams not only safeguard and nurture vital client relationships but also drive revenue and stability. Team building activities: Organize team-building activities and events to strengthen bonds and enhance collaboration. This can be in the form of bonuses, promotions, or public recognition within the organization.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Arpedio

JANUARY 5, 2024

By differentiating the nuanced approaches of each discipline, organizations can refine their strategies to ensure not just satisfaction, but success—an outcome that both secures brand loyalty and drives competitive advantage.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

DemandFarm

MAY 13, 2024

Simply put, churn rate is the percentage of customers leaving your organization while retention rate is the ones that stay with you. It’s always good for an organization to aim for a higher retention rate and lower churn rate. A KAM tool can help you manage and enhance client relationships especially with the top revenue contributors.

Account Planning 52

Account Planning Key Account Management Client Relationships Communication 52

Arpedio

JUNE 22, 2022

Relationship Mapping, also known as Customer Relationship Mapping, Relationship Management, or Stakeholder Management is a way of mapping B2B relationships between large organizations. It can be a complex task, as large enterprises often involve multiple stakeholders in a buying decision.

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

Insightly

SEPTEMBER 19, 2023

Data Integration and Accessibility: An effective CRM strategy requires the integration of various data sources within the healthcare organization. Feedback and Quality Improvement: A robust CRM system should enable healthcare organizations to collect patient feedback, both during and after treatment.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

Data Integration and Accessibility: An effective CRM strategy requires the integration of various data sources within the healthcare organization. Feedback and Quality Improvement: A robust CRM system should enable healthcare organizations to collect patient feedback, both during and after treatment.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Red Star Kim

APRIL 12, 2023

Another aspect of the culture shock is that in professional services we refer to clients rather than customers. HubSpot puts it more succinctly: customers buy products, and clients buy advice and solutions. How do you get around fee-earners who are slightly sceptical about M&BD and aren’t as responsive to ideas or concepts?

Media 130

Media Marketing B2C Stakeholders 130

Arpedio

JUNE 2, 2023

It’s a game plan, a roadmap, a strategic guide that helps you navigate the tricky waters of client relationships and skyrocket your revenue. Next up, you have to identify the key players within your client’s organization. Start by centralizing your account and stakeholder data in Salesforce! Let's talk!

Account Planning 52

Account Planning Account Management Client Relationships Stakeholders 52

Arpedio

OCTOBER 17, 2023

Table of Contents Overview of account management software tools Account management is a fundamental practice for any organization’s overall success. Account management plays a central role in building lasting client relationships and ensuring customer satisfaction. Superior together. Enhance forecast accuracy.

Account Management 52

Account Management Software Software Management 52

Insightly

JANUARY 18, 2023

What to look for in a CRM for consulting firms Why Insightly is the best consulting CRM Grow your consulting business with Insightly Why you need a CRM for your consulting company A consultant’s business starts with acquiring new clients. You need to ensure a positive flow of communication with clients to provide the experience they expect.

CRM 52

CRM Client Relationships Acquisition Decision-making 52

Nutshell

MAY 21, 2024

Organizations in this industry often provide several different services, requiring them to have access to various software solutions. Your CRM acts as a foundation and central hub for your tech stack, providing you with the data and tools needed to build better experiences and stronger relationships with customers and prospects.

Financial Services 71

Financial Services Software Software Cybersecurity 71

Arpedio

NOVEMBER 17, 2021

This being between their own organizations and their customers, between their long-term objectives and their need to generate short-term results, or even between colleagues that have different personalities and/or conflicting motivators and measurements approaches, and the list goes on. This of course poses a challenge.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

This being between their own organizations and their customers, between their long-term objectives and their need to generate short-term results, or even between colleagues that have different personalities and/or conflicting motivators and measurements approaches, and the list goes on. This of course poses a challenge.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Arpedio

NOVEMBER 17, 2021

This being between their own organizations and their customers, between their long-term objectives and their need to generate short-term results, or even between colleagues that have different personalities and/or conflicting motivators and measurements approaches, and the list goes on. This of course poses a challenge.

Digital Transformation 52

Digital Transformation Account Management Co-Creation B2B 52

Upland

JANUARY 29, 2024

This key component of account planning involves analyzing current client relationships to uncover areas where additional products or services could be beneficial. Your sales teams can expand your offerings within known accounts, leveraging established trust and empathy with clients. Do you have a track record with this customer?

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Arpedio

DECEMBER 19, 2023

While these two functions have distinct roles, they share a symbiotic relationship that can greatly benefit the organization and its clients. Continuous learning in areas such as client relationship management, product knowledge, communication skills, and data analysis can empower these teams to excel in their roles.

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

While these two functions have distinct roles, they share a symbiotic relationship that can greatly benefit the organization and its clients. Continuous learning in areas such as client relationship management, product knowledge, communication skills, and data analysis can empower these teams to excel in their roles.

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

DemandFarm

MAY 22, 2023

Key Account Managers can, in turn, provide insights on maintaining long-term client relationships, personalizing solutions, and handling complex client issues. By understanding their similarities and differences, organizations are better able to allocate resources and responsibilities.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Arpedio

MAY 4, 2021

Arpedio’s Org Chart feature automatically turns your account data into interactive Org Charts and allows you to visualize and map your stakeholder relationships in an easy-to-use org chart tool with real-time data. This allows you to get the full overview of your clients’ organizational hierarchy while identifying blind spots.

Account Management 52

Account Management B2B Stakeholders Key Account Management 52

Showpad

MAY 14, 2021

You’re certainly not alone, as all types of organizations and sales operations have gotten on trend with enablement programs. Bottom line: A sales enablement strategy can drive more deals, grow reps’ skills, engage clients, align internal departments, generate revenue and so much more.

Sales 59

Sales Stakeholders Construction Leadership 59

Insightly

DECEMBER 23, 2021

How do you manage ongoing customer/client relationships? Because your CRM software will affect a wide array of stakeholders, you need a cross-functional needs assessment team. Meet with a small group of stakeholders and parse your feedback data. Which CRM tool allows access to real-time customer relationship data?

CRM 90

CRM Software Software Facilitation 90

Arpedio

AUGUST 22, 2023

Whether you’re seeking to refine your existing practices or delve into the world of KAM for the first time, these best practices will equip you with the tools you need to forge strong, lasting partnerships and drive exceptional results for both your clients and your organization. Superior together. Enhance forecast accuracy.

Key Account Management 52

Key Account Management Account Management Management Onboarding 52

DemandFarm

APRIL 26, 2023

Leading organizations also provide commissions and bonuses based on the growth and retention of their key accounts, opening up another avenue for managers to earn from skills. Key account managers work with a range of individuals within a client organization, from end-users to decision-makers to CEOs.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

DemandFarm

MAY 2, 2024

CRM technology, such as Salesforce or Hubspot, can also aid in automating various sales tasks and maintaining positive relationships with potential customers through the use of marketing materials and organized data sets. What Is Relationship Management with an Example? What Does a Relationship Manager Do?

Management 40

Management Banking CRM Profitability 40

Janek Performance Group: Account Planning

MAY 16, 2022

If that plan includes increasing revenue from your best clients, you will need a strategic account management plan. As companies grow, and their account base expands, different clients represent different potential future values for the organization. This means building relationships with key stakeholders within the account.

Account Management 52

Account Management Management Acquisition Strategic Thinking 52

SmartKarrot

SEPTEMBER 12, 2022

Role: Client Success Director Location: Remote, Massachusetts, United States Organization: Agero, Inc. As a Client Success Director, you will develop and execute strategic account management plans for your client portfolio. Build and maintain strong, long-lasting client relationships.

Customer Success 19

Customer Success Client Relationships Stakeholders Leadership 19

Arpedio

JANUARY 11, 2023

In fact, it’s particularly important for B2B organizations, as a lot of their success rests on the quality of their account management. It’s his or her job to keep a cool overview and pull the right strings to maintain healthy and beneficial relationships that last. And this is where account management comes in.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

MARCH 29, 2023

Role: Customer Success Manager Location: Chicago, IL, United States (Remote) Organization: Fortanix As a Customer Success Manager you’ll take the lead and be responsible for customer expansion and retention. To meet client expectations, collaborate with Fortanix stakeholders in sales, product, and engineering.

Customer Success 19

Customer Success Stakeholders Onboarding Client Relationships 19