Arpedio

FEBRUARY 15, 2024

It sets the stage for a positive customer experience by laying the groundwork for trust, credibility, and value perception. By focusing on the pre-sales phase, businesses can effectively influence and shape the customer’s perception of their products or services, thereby increasing the likelihood of successful conversions.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success. Apply here: [link].

Customer Success 19

Customer Success Onboarding Customer Experience Organization 19

Planview

JULY 22, 2016

Editor’s note: Last month, Maggie Riad, VP of Innovation Strategy at Spigit, held a webinar: ‘10 Ways to Increase Employee Engagement in your Innovation Program’. This article is a continuation of this webinar, which you can watch on-demand , where Maggie answers several questions that came up but didn’t have a chance to answer.

Innovation 45

Innovation Onboarding Media Customer Experience 45

SmartKarrot

JANUARY 18, 2023

Participate in webinars as a subject matter expert as needed. Collaborate with the Training and Education team to build out the content for product onboarding and education. Establish a consistent execution of customer engagement by assisting the team in communicating value, raising issues, and navigating difficult conversations.

Customer Success 19

Customer Success Account Growth Onboarding Customer Experience 19

Help Scout

NOVEMBER 4, 2018

If you’re interested in working in Support Operations, or if your team could benefit from implementing a Support Operations team, take a moment and register now for our Support Operations webinar. Support Operations is sometimes called Customer Operations or Technical Support Operations. Experience in scheduling and forecasting.

Logistics 40

Logistics Onboarding Leadership Customer Experience 40

ACT

AUGUST 24, 2022

Here are six ways a CRM solution can help you do it all: Instantly access customer data with better contact management. Deliver more impactful communications with email marketing. Deliver more impactful communications with email marketing. Engage clients more effectively through marketing automation.

CRM 52

CRM Financial Services Client Relationships Media 52

SmartKarrot

OCTOBER 19, 2022

Defining the customer profiles and helping the customers receive maximum value from the product. Representing the voice of the customer in all of the interactions. Building a Customer Success organization that supports customers from onboarding through renewal.

Customer Success 19

Customer Success Onboarding Client Onboarding Banking 19

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

SmartKarrot

APRIL 15, 2022

Negotiate effectively with customers and partners and ensure that all Limeade contractual obligations and service commitments are met. Oversee customer experience design ensuring that they deliver on the promise to improve well-being, demonstrate care, drive real employee engagement, and help build great companies.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

DECEMBER 17, 2023

While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences. The goal is to adapt, test, and uncover ways to deliver superior support, improve customer adoption, and streamline internal processes.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

While contemplating the long-term effects of AI, the immediate focus lies on leveraging available tools, such as Chat GPT , to innovate and enhance customer experiences. The goal is to adapt, test, and uncover ways to deliver superior support, improve customer adoption, and streamline internal processes.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

Insightly

APRIL 4, 2023

The customer life cycle in CRM encompasses all stages of the customer journey, from initial awareness to post-purchase loyalty. The goal of customer life cycle management is to optimize customer experience and maximize the value of each customer.

Customer Life Cycle 52

Customer Life Cycle CRM Manufacturing Advertising 52

SmartKarrot

APRIL 28, 2023

Create and carry out programmes in Marketo for a variety of channels, including email, the web, nurturing of in-products, field events, webinars, etc. Manage and cultivate your current clientele to promote account retention, customer value, and business growth.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

DECEMBER 5, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.

Customer Success 19

Customer Success Onboarding Stakeholders Meetings 19

Help Scout

MAY 12, 2021

Knowing which customers are most valuable and understanding the buying cycle and how product usage correlates to retention will help customer service teams focus their efforts and be more effective customer advocates. Help customers onboard quickly. Not every customer can communicate clearly in writing.

Finance 115

Finance Account Management Business Growth Communication 115

SmartKarrot

OCTOBER 13, 2021

Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Build an engagement model that aligns with the customers’ needs at different segments while balancing the cost to serve.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

SmartKarrot

JANUARY 13, 2023

Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Manage, maintain and execute platform and customer SLAs, customer touchpoints and communications.

Customer Success 19

Customer Success Negotiation Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 25, 2022

Work with R&D, product teams to ensure fast resolution of high-priority customer issues. Work closely with Operations teams to ensure proper communication of both scheduled and unscheduled activities. Provide guidance to customers on new software upgrades, vulnerabilities, best practices.

Customer Success 19

Customer Success Publishing Onboarding Prioritization 19

PandaDoc

APRIL 24, 2023

Sales enablement techniques include using coaching, relevant content, training, and technology to help sales agents onboard, improve their sales skills, and sell more and faster. Begin training from your first onboarding sessions, and seek to create sales training that gets reps excited with collaborative learning.

Sales 52

Sales e-Learning Onboarding Software 52

SmartKarrot

JULY 28, 2022

Provide ‘ridiculous customer service,’ we care about the customers and their experience, and the CSMs become trusted advisors in their communication needs. Deliver high customer experiences that highlight how Prodigy can help reach their goals. Drive adoption metrics throughout the customer journey.

Customer Success 19

Customer Success Stakeholders Negotiation Customer Experience 19

SmartKarrot

MAY 4, 2022

Both customer success managers and product managers need to be empathetic toward customers. However, customer success managers can ensure that the customer onboarding process is smooth. A smooth customer onboarding process means that the user or customer is familiar with the product and likely has fewer questions.

Customer Success 19

Customer Success Management Onboarding Decision-making 19

SmartKarrot

APRIL 28, 2021

Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

Nutshell

JANUARY 14, 2020

Because of the high-stakes nature of SaaS selling, sales reps should be ready to include multiple decision-makers from a target company into their sales process and offer a high-touch, personalized customer experience. Director of Sales & Onboarding at Unbounce. “It’s Director of Sales & Onboarding at Unbounce.

Sales 127

Sales Software Software CRM 127

SBI

NOVEMBER 2, 2017

By aligning Sales, Services, Channels, Legal, Finance, Marketing and Products across the company, enterprises have an unique ability to deliver a differentiated customer experience, increase operational efficiency and deliver the expected profitable growth. Schedule your meeting here: [link].

Finance 52

Finance Digital Transformation Profitability Manufacturing 52

SmartKarrot

MAY 28, 2021

Customer success strategies are now made compulsory for improving the customer relationships. For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. The focus is on keeping customers happy with the new language and properties.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

Insightly

JUNE 26, 2023

As a reminder, CRM systems are customer relationship management software solutions that are designed to help businesses manage and improve their interactions with customers, streamline sales and marketing processes, and enhance customer satisfaction. How can CRM training be delivered?

CRM 52

CRM Decision-making Software Software 52

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

JANUARY 15, 2021

Define and manage the onboarding, expansion, and retention strategy for the customers. Achieve maximum growth and expansion potential for existing customers through regular business reviews and joint initiatives with the sales team. Solicit references, referrals and testimonials from customers. Apply here: [link].

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Communicate with key stakeholders within client organizations to effectively assess and gain an understanding of their needs and internal processes. Empower customers to connect their goals and challenges with the solution in Powtoon.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

OCTOBER 20, 2020

Manage C-level, enterprise-scale stakeholder relationships with strategic HashiCorp customers ensuring that targeted outcomes are in alignment with their strategy and that measurable value is being recognized from their HashiCorp investments. Help identify and build great customer success practices that will scale across a growing team.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

SmartKarrot

DECEMBER 10, 2020

Apply here: [link] Role: Customer Success Manager Location: Falkirk, Scotland, United Kingdom Organization: Puzzel As a Customer Success Manager, you will work closely with the services team to manage the onboarding and adoption handovers, any escalations and minimize time to value. Apply here: [link].

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

JULY 20, 2022

SaaS companies need to deliver value to customers, making them stay back with the company. In fact, onboarding is the peak time of churn for customers. What is a Customer Success Specialist? This lets you improve the customer lifetime value and overall profit from it. Bottom Line.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

JULY 19, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Customer Success 10

Customer Success Stakeholders Onboarding Facilitation 10

SmartKarrot

AUGUST 3, 2021

Build processes for customer success, including but not limited to those around customer satisfaction, customer support, and sales operations. Increase renewal rates and customer retention via the CSM team. Lead, manage and expand the customer care team. Complete tasks within identified service standards.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

MAY 19, 2023

These include communication and collaboration difficulties, as well as the need to establish effective workflows and processes for remote teams. One significant way in which conversation AI is transforming remote communication for marketing teams is through enabling scalable interactions with customers.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

These include communication and collaboration difficulties, as well as the need to establish effective workflows and processes for remote teams. One significant way in which conversation AI is transforming remote communication for marketing teams is through enabling scalable interactions with customers.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members.

Customer Success 10

Customer Success B2C eCommerce Leadership 10