Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

OCTOBER 19, 2023

Recent research (from Challenger Sales and Insight Selling Insight selling – building on consultative selling models (kimtasso.com) ) suggests that whilst solution and consultative selling approaches are effective, the most successful approach is Challenger/Insight selling where you educate and challenge the client and provide new insights.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

JUNE 24, 2022

Empathy is one of the core elements of emotional intelligence. There’s a short (eight minutes) video explainer on empathy and emotional intelligence. . And this book explains emotional intelligence and includes a self-assessment of your EQ in four key areas. . Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Mercuri International

MAY 22, 2024

Today, over 90% of sales professionals operate either fully remotely or with a hybrid model that combines office and remote work. As Artificial Intelligence (AI) continues to evolve, it offers transformative opportunities to refine and enhance the way sales teams engage with customers from afar. This quickly shifted.

Virtual Selling 52

Virtual Selling Sales Artificial Intelligence Emotional Intelligence 52

Red Star Kim

FEBRUARY 9, 2023

At the end of January, I enjoyed meeting delegates (at the Novotel at Tower Hill) on the MBL “Developing more work from referrers and intermediaries” workshop. Overcoming silos and internal communication for cross-selling A key barrier to cross-selling and internal referrals was that firms were structured into silos.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

MAY 9, 2023

Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of a relationship building or sales conversations. I often wonder whether the conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications.

Emotional Intelligence 130

Emotional Intelligence e-Learning Communication Finance 130

Red Star Kim

SEPTEMBER 22, 2022

Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

MAY 22, 2023

Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of a relationship building or sales conversations. I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Arpedio

JANUARY 5, 2024

In the competitive world of sales, the art of relationship management is a pivotal factor that drives success. Effective relationship management in sales is not just about making connections; it’s about building and maintaining long-term partnerships that benefit both parties.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Brooks Group

JUNE 27, 2022

Sales negotiation is a critical skill for any sales professional. We will discuss everything you need to know about sales negotiation, providing valuable tips that can help you improve your negotiation skills. What is Sales Negotiation? When you negotiate sales, each party tries to go for a deal that is in their favor.

Negotiation 85

Negotiation Emotional Intelligence Sales Profitability 85

Sales Gravy

JUNE 22, 2023

Human Connection Is Irreplaceable In this episode of the Sales Gravy podcast, Jeb Blount talks to Will Yarbrough, VP of Sales at Fleetio, about what it means to be a human seller in modern society. Jeb and Will also dive into the importance of having organic conversations versus over-engineering the sales process.

Emotional Intelligence 97

Emotional Intelligence Communication Meetings Organization 97

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

OCTOBER 16, 2023

And the problem was compounded with extraordinarily long lead times for sales through complex decision-making processes in professional services. Some looked to LinkedIn’s Sales Navigator to drive data and process. Another area for discussion was sales training and sales process management.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

DECEMBER 5, 2023

Sometimes marketing and sales system are not integrated. And there was the added complication of long sales cycles. There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Hubspot Sales

AUGUST 24, 2023

Imagine a sales representative who never sleeps, never gets tired, and possesses an uncanny ability to analyze vast amounts of data in seconds. This is the promise of AI sales reps, and their potential to revolutionize the sales industry is undeniable. The application of generative AI in sales is diverse.

Artificial Intelligence 81

Artificial Intelligence Emotional Intelligence Negotiation Sales 81

Hubspot Sales

DECEMBER 20, 2017

In sales, success is a reflection of two things: The strength of their hard skills and the strength of their soft skills. What are soft skills in sales? They include a salesperson's ability to relate and communicate with others, emotional intelligence, level of charisma and confidence, and more. Growth-minded.

Emotional Intelligence 145

Emotional Intelligence Communication Meetings Leadership 145

Red Star Kim

OCTOBER 13, 2023

But there are different proficiency levels The McKinsey Modern Marketing model (2020) which splits capabilities from enablers I like the inclusion of neuroscience, predictive, innovation and adaptability skills in the 2018 advanced marketing management model of Dimitriadis, Dimitriadis and Ney Ever changing digital marketing skills frameworks – see, (..)

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162

Hubspot Sales

AUGUST 31, 2022

Whether working in sales or support, the best reps know how to be charismatic. When these team members walk into a meeting or join a call, they immediately put customers at ease with their conversational tone and genuine demeanor. Emotional intelligence (EQ). And the underlying characteristic of strong relational skills?

Emotional Intelligence 145

Emotional Intelligence Publishing Communication Management 145

Hubspot Sales

NOVEMBER 14, 2018

And they're here to take your sales job. It might be true that technology can be integrated into many steps of the sales process. Develop empathy and you'll enjoy more effective sales conversations. Quite simply, empathy is the ability to understand the emotional state of another person and respond appropriately.

Emotional Intelligence 99

Emotional Intelligence Sales Communication Decision-making 99

Hubspot Sales

MAY 26, 2023

You are greeted with a pitch from a pushy sales rep. Even if you do, the pushiness is a turnoff and you might buy the product elsewhere or through a different sales rep. For a great sales call, it's key for agents to be knowledgeable about company offerings, conversational, and respectful.

Emotional Intelligence 102

Emotional Intelligence Software Software Communication 102

Chally

JANUARY 27, 2022

In reality, sales has developed from a “trade” to a “technology” and then finally a Profession. If you’re looking to start your career in sales, or build a strong team, consider these ten key sales skills to be a better salesperson­. Find more for team leaders in our key habits of a successful sales manager.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

PandaDoc

MAY 28, 2024

Modern consumers spend more time doing their own research and less time listening to sales pitches. Read this guide to learn the ins and outs of consultative sales. Key takeaways Consultative sales is customer-centric and focuses on building relationships. What is consultative sales? Why is consultative selling important?

Sales 52

Sales e-Learning Healthcare Software 52

Red Star Kim

SEPTEMBER 5, 2023

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. For example, learning a sales process including documents and offers for clients that use colour and images to explain simply. So I’m confident you could skip some of this material if necessary. Some were particularly noteworthy.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Hubspot Sales

DECEMBER 8, 2017

In the competitive world of sales, everyone is seeking the magic bullet that will accelerate revenue. But there’s a simpler way to increase market share: Make your sales organization more optimistic. Met Life was spending $30,000 on sales training per salesperson, but 80% of their reps had left within four years.

Insurance 108

Insurance Emotional Intelligence Brainstorming Sales 108

Hubspot Sales

NOVEMBER 23, 2020

In a recent LinkedIn poll, Bryan Elsesser, Aircall 's Senior Director of Sales Development discovered that 71% of participants felt fatigued. The level of fatigue isn't shocking -- especially in the 2020 sales industry. Many sales reps are used to making deals on a loud, bustling sales floor. That's a problem.".

Sales 100

Sales Emotional Intelligence Leadership Sales Analytics 100

Brooks Group

JANUARY 25, 2023

View this week's video Engagement Mindset Make sure your salespeople understand: their goal, when first engaging with a prospect, is to set the sales process in motion by turning a potential resistor into an avid listener. They don’t need to try and be liked, and they don’t need to go too far into their sales process too fast.

Emotional Intelligence 77

Emotional Intelligence Sales Training Decision-making Communication 77

MDI Training

NOVEMBER 14, 2023

While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. Coaching potential This is one of the biggest challenges for AI. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Nutshell

APRIL 29, 2024

It can help nurture prospects, increase sales, and improve customer experience. out of 5 stars Monday.com Sales CRM Starts at $12 per seat per month (14-day free trial available) Flexibility and customization 4.7 Reporting and analytics : Nutshell helps you forecast your sales and track your leads, sales, team performance, and more.

Software 71

Software Software Small Business CRM 71

Arpedio

OCTOBER 17, 2023

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations. It fosters a sense of belonging, motivation, and job satisfaction.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

MDI Training

MAY 30, 2023

But in addition to traditional goals such as increasing sales and optimizing efficiency, Inner Development Goals (IDGs) are also gaining importance. IDGs aim to help you as a leader develop your emotional intelligence, self-reflection, values, and leadership philosophy.

Leadership 52

Leadership Digital Transformation Emotional Intelligence Co-Creation 52

Jermaine Edwards

DECEMBER 6, 2023

How does trust show up in our everyday communication and engagement? It happens when who you are to your customer (your character, honesty, challenge, consistency, values and more) becomes something that impacts the way they integrate, communicate, share and create opportunity with you. This isn’t easy. How do we correct this?

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Zendesk

NOVEMBER 2, 2022

Life in sales isn’t so different from navigating the delicate conversation of movie preferences with your partner. There are real benefits to be had from honing your diplomatic skills and establishing a set strategy for guiding leads from the top of the sales funnel to the bottom. What is a sales negotiation? Are you prepared?

Negotiation 52

Negotiation Sales Decision-making Emotional Intelligence 52

Shapiro Negotiations

MARCH 9, 2023

If you are in business or sales, then you must be able to balance your clients’ needs and your own goals to reach an agreement. The art of negotiation is being able to interact and communicate with others effectively to reach a goal — and it is a skill you likely use in your work every day. Working from a win/lose mindset.

Negotiation 52

Negotiation Emotional Intelligence Construction Meetings 52

Hubspot Sales

APRIL 4, 2023

Identify one or two relevant examples demonstrating your ability to meet the expectations outlined in the job description. Based on the data, I identified several areas for improvement, including better communication from leadership, more opportunities for professional development, and a more inclusive workplace culture.

Supply Chain 102

Supply Chain Leadership Construction Artificial Intelligence 102

Zendesk

JUNE 3, 2021

Team-building activities for sales teams. Use team-building activities that focus on collaboration and engagement to reignite your sales team’s energy. There are two different ways for a sales team to approach this team-building exercise. The sales environment is often geared toward competition and winning. Give kudos.

Remote Working 105

Remote Working Emotional Intelligence Meetings Software 105