SmartKarrot

APRIL 3, 2023

Role: Customer Success Manager Location: Berlin, Germany (Hybrid) Organization: Ultimate As a Customer Success Manager you’ll assist 15-20 mid-market customers as their main point of contact during the installation and growth phases of their automation journey.

Customer Success 19

Customer Success Client Onboarding Retail Onboarding 19

SmartKarrot

JULY 5, 2022

Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.

Customer Success 19

Customer Success Retail Negotiation Facilitation 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. Develop and implement a post-sale success management strategy.

Customer Success 15

Customer Success Supply Chain Stakeholders Retail 15

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Build deep product and industry knowledge.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

AUGUST 18, 2021

Role: Customer Success Director Location: St Louis, MO, US Organization: SureCam As a Customer Success Director, you will establish clear retention goals and process milestones for the client and employees to work toward. Define and track critical customer success metrics and KPI’s.

Customer Success 19

Customer Success Onboarding Account Management Retail 19

SmartKarrot

APRIL 3, 2023

Role: Customer Success Manager Location: Berlin, Germany (Hybrid) Organization: Ultimate As a Customer Success Manager you’ll assist 15-20 mid-market customers as their main point of contact during the installation and growth phases of their automation journey.

Customer Success 15

Customer Success Client Onboarding Retail Onboarding 15

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

DECEMBER 12, 2023

In the rapidly evolving landscape of the tech industry, the role of Customer Success (CS) has gained significant prominence. Navigating the Landscape of Customer Success Rohan initiates the conversation by exploring who should consider a career in Customer Success.

Customer Success 10

Customer Success Leadership Interpersonal Skills Healthcare 10

ReviewTrackers

MARCH 6, 2017

People are bringing technology-fueled expectations to their patient experience, and they are demanding innovation in the way care is delivered and managed. Just like in retail, travel and transportation, financial services , automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough.

Customer Success 34

Customer Success Healthcare Transportation Financial Services 34

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Oversees the daily workflow of the department.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

MARCH 22, 2021

Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

Customer Success 10

Customer Success Retail Onboarding Prioritization 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Maintain a high level of customer satisfaction on a day-to-day basis. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Retail Onboarding Software 10

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

NOVEMBER 1, 2021

Today we see a definite change in the way customer experience is perceived by businesses globally. The result of that is B2B sectors slowly but gradually moving towards conversational customer experience. How is it going to affect the customer experience in the post-COVID era? Like what you are reading?

Customer Experience 11

Customer Experience B2B eCommerce Prioritization 11

SmartKarrot

JUNE 15, 2020

Role: Customer Success Manager Location: San Francisco, US Organization: GetAccept Customer Success Manager is responsible for developing and maintaining existing customer relationships. Build and maintain relationships with internal departments to ensure product/services/customer success.

Customer Success 10

Customer Success Retail Account Management Stakeholders 10

The Congruity Group

APRIL 20, 2023

Their answers will depend in part on: their role in the organization the KPIs that matter to their success their time horizon of reference their level of authority to resolve an issue Those who deal with transactions, like a retail clerk or customer service agent, will focus on the present and the specific customer in the story.

Co-Creation 52

Co-Creation Retail Customer Experience Innovation 52

Upland

AUGUST 29, 2023

For example, a medium-sized retail company may experience a decline in customer satisfaction due to inefficient inventory management. A clear roadmap outlining upcoming features and enhancements can showcase the commitment of the SaaS provider to product development and customer success.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

SmartKarrot

NOVEMBER 19, 2020

If you haven’t planned for a customer experience map yet, you might be missing out on so much. However, do not get totally overwhelmed by the magnanimity of the customer experience mapping. It might look like a daunting task at first, but with the right steps and practices, you are not far from customer excellence.

Customer Experience 10

Customer Experience Retail Media Advertising 10

SmartKarrot

SEPTEMBER 18, 2020

In times like such a crisis, customer experience takes a subjective edge altogether. Read on to know how the face of customer experience is during a crisis like this. Customer experience in times of crisis is all about empathy. Reach out to your customers before they feel worried or stressed.

Customer Experience 10

Customer Experience Emotional Intelligence Digitalization Communication 10

Apptivo

SEPTEMBER 13, 2023

When watching a retail organization releasing a new product, for example, these technologies continuously measure and analyze critical indicators such as conversion rates , reaction times, and income earned. Sales Analytics and Reporting These are data-driven advisors.

CRM 52

CRM Sales Decision-making Software 52

Hubspot Sales

AUGUST 30, 2023

Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. Retailers have already been harnessing the power of face recognition with tools like FaceMe to detect age, gender, facial expression, and head orientation. But how does refusing AI impact business results?

Decision-making 89

Decision-making Sales Profitability Artificial Intelligence 89

Zendesk

MAY 19, 2021

Many customer service agents reach a point in their career when they decide they want to transition into a new role. Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. But one of the most likely moves is to become a customer service manager.

Management 52

Management Communication Customer Experience Construction 52

Tidio

FEBRUARY 26, 2021

Investing in multiple customer service channels is essential for a positive first customer experience: Seven Types of Customer Service. Easy product returns should be a core part of your customer retention plan. This means being customer-oriented and committed to customer success in every way.

eCommerce 52

eCommerce Acquisition Communication Retail 52

SmartKarrot

MARCH 11, 2022

Role: Director of Customer Success Location: Remote, Washington, United States Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Customer Success 3

Customer Success Retail Onboarding Negotiation 3

SmartKarrot

JULY 13, 2022

Design, hire and scale a great team that can be successful in a technical environment and deliver profitably for the business. Grow and manage a team with impact in mind, seeking to maximize ROI and value for customers. Robust, authentic Salesforce funnel built from net new brands and existing brands and retailers.

Customer Success 3

Customer Success Leadership Retail Stakeholders 3

SmartKarrot

JULY 28, 2022

Customer experience is a cornerstone of customer loyalty. But what about customer expectations? When customer expectations are not met, customer experience can be affected. That means the focus should not just be on customer experience but also on customer expectation management.

Artificial Intelligence 10

Artificial Intelligence Management Supply Chain Customer Experience 10

Jermaine Edwards

APRIL 3, 2020

Customer experience was inconsistent, they were growing too quickly without clear processes in place and they were losing customers. We must seek to address people and individuals, which requires a hearts and minds approach. During the 2008 financial meltdown, Starbucks was an organisation in deep trouble.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

ReviewTrackers

JUNE 22, 2018

As you build your customer retention strategy, make sure your social media team is doing these five things: Include online reviews in your social media strategy. Listen to customers on social media. Use insights to improve customer experience. Add Value (With Educational Tools) for Customers and Share on Social Media.

Media 22

Media Retail Customer Experience Publishing 22

Zendesk

FEBRUARY 7, 2022

Some experts—and even Google—have a hard time distinguishing between customer support and customer service. Customer service is an umbrella term for all interactions that enhance customer experience and help improve their relationship with the company. Customer support is just one type of interaction.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Tidio

FEBRUARY 26, 2021

Let’s explore customer experience trends that will define this decade. Some of the most important customer experience statistics and insights that our study revealed include: The majority of customers think that businesses don’t listen to their needs and opinions. Here’s what 1,004 US shoppers told us.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

SmartKarrot

APRIL 20, 2022

Customers tend to spend more on a brand/ product that provides personalized services. And with the customer insights from loyalty programs, businesses can build a personalized approach. Customer experience doesn’t guarantee loyalty. A pleasant customer experience is an important factor in customer loyalty.

B2B 11

B2B B2C Telecommunications Retail 11

SmartKarrot

MAY 23, 2022

Customer success is pivotal to company success. Customer education is a profit center and needs to be taken seriously to add value to the organization. Customer education programs are courses that onboard, retain, and engage customers with the customer.

Profitability 10

Profitability Customer Success Onboarding Retail 10

SmartKarrot

JULY 9, 2020

To affix the leaky bucket in all of the SaaS companies, the customer success team delves into a number of customer retention strategies. Being a critical facet to the success of your company, it helps to keep your churn at a minimal stance and enhance your revenue bars. Priority to Customer Experience.

Acquisition 10

Acquisition Customer Experience Retail Customer Success 10

Nutshell

JULY 9, 2021

Many members of our team didn’t come from traditional tech backgrounds, and applied for positions at Nutshell after spending their early careers in entirely different fields such as retail management, journalism, and domestic engineering. I started working in retail very young because my mom owned a store. Customer Success Specialist.

Retail 118

Retail Decision-making Customer Success Marketing 118