SmartKarrot

SEPTEMBER 28, 2022

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. events, marketing, client presentations). Apply here: [link].

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Grow GB’s overall revenue and margin.

Customer Success 19

Customer Success Stakeholders Negotiation Onboarding 19

SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 15

Customer Success Leadership Customer Experience Stakeholders 15

Envisio

NOVEMBER 17, 2023

Being able to transform raw data into engaging stories using visualizations, scorecards, and progress updates helps connect your community and key stakeholders with the work being done. We’ve also included some of the resources that we provide to Envisio customers when launching their first Envisio-powered public dashboards.

Media 52

Media Stakeholders Digitalization Customer Success 52

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

Hubspot Sales

AUGUST 26, 2020

Customer Success. Your marketers and salespeople pinpoint vital stakeholders within the target company. Executives at your firm may also interact personally with critical stakeholders of the target account. Descriptive Data – Deeper detail on stakeholders; career information; interests; etc. Image Source.

Stakeholders 137

Stakeholders B2B Decision-making Sales Environment 137

Arpedio

MARCH 26, 2024

Lead Qualification: Assessing leads based on criteria such as fit, interest, and readiness to buy, to prioritize sales efforts effectively. Customer Profiling: Conducting research to understand the needs, preferences, pain points, and buying behaviors of target customers.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Arpedio

FEBRUARY 15, 2024

They champion innovation, challenge the status quo, and prioritize value-driven solutions that address their organization’s strategic objectives and pain points. Challengers excel at pushing customers out of their comfort zones and guiding them toward solutions that address their underlying needs and objectives.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Hubspot Sales

JULY 1, 2019

Instead of one salesperson targeting a single contact within a company, an entire team is dedicated to targeting multiple stakeholders at the prospective customer’s company. A successful account-based approach requires cross-department coordination. 3) How many customer stakeholders are involved in our average deal?

Stakeholders 85

Stakeholders Finance Sales Decision-making 85

SmartKarrot

JANUARY 5, 2021

Partner with regional VPs and transformation teams to prioritize use cases for the various CX projects, and ensure the appropriate global scope or regional applicability of all CX projects is realized. Align internal (company-side) milestones to external (customer-side) lifecycle events. product development, new launches).

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

Nutshell

APRIL 17, 2020

Featuring live presentations from some of the brightest minds in sales, marketing, and customer retention, the event was a massive step forward from the first BOUNDLESS show back in February 2019 , both in terms of production value and attendance. Jump to: 11 Things You Need to Create a Successful Virtual Event.

Decision-making 126

Decision-making Media Meetings Internet 126

Hubspot Sales

DECEMBER 6, 2022

A business ecosystem map should also help you prioritize your time and energy. But even when you can’t be a member, you can follow their content, engage with their posts on social media, and attend their public events. If you sell a product, that could lead to lengthy implementations and custom integrations.

Onboarding 107

Onboarding Decision-making Organization CRM 107

Zendesk

FEBRUARY 25, 2022

When Zendesk first started its Customer Success team, the vice president of Support found Peterson’s tickets, pulled her out of the crowd, and asked her to be one of the first success managers. Prioritize your own health and recharge time. Like Lobrin, Peterson said female mentorship was critical to her career growth.

Leadership 98

Leadership Prioritization Management Meetings 98

SmartKarrot

OCTOBER 16, 2023

This approach combines the power of digital tools with strategic guidance to ensure smooth operations, optimize customer success , and drive sustained growth. They provide a comprehensive framework that outlines step-by-step actions to ensure quick recovery, seamless operations, and enhanced customer success in times of crisis.

Digitalization 10

Digitalization Supply Chain Cybersecurity Transportation 10

SmartKarrot

DECEMBER 16, 2021

Deloitte pointed out five good reasons to prioritize CX, and they’ve never been as true as in 20202: 1. Fun fact: customers are 19 percentage points more likely to share good experiences than a bad one, so there’s every reason to proactively prioritize CX3. Customers will spend more when CX is good. contact-form-7].

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

MAY 12, 2023

This involves developing a deep understanding of the customer’s business, industry, and market dynamics, as well as the organization’s own capabilities and objectives. To develop strategic thinking skills, Key Account Managers should regularly analyze industry trends, customer insights , and competitive landscapes.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SmartKarrot

AUGUST 16, 2022

The Quarterly Business Review is a quarterly business meeting where stakeholders meet to discuss KPIs and goals. It involves the customers mainly to discuss how their business works and the value aspect. You are connected to customers and so know what they face on a daily basis. Why are they important? What is QBR? QBR Template.

Meetings 10

Meetings Finance Stakeholders Customer Success 10

Hubspot Sales

JUNE 22, 2022

There are several kinds of potential stakeholders you need to account for, and each connection requires some degree of individual attention and effort. Virtually any stakeholder that has some kind of bearing on a business's success or operations can have one with that company. Some contacts are more valuable than others.

Stakeholders 107

Stakeholders Publishing Investors Prioritization 107

SmartKarrot

SEPTEMBER 1, 2022

Enterprise sales: Selling a good or service to an enterprise involves a lengthy sales cycle, numerous stakeholders, a lot of money, many risks, and a lot of complexity. Promote a solution: Dealing with several stakeholders, each with their own wants and issues that need to be resolved, is a part of enterprise sales.

Suppliers 10

Suppliers Insurance Energy and Utilities B2B 10

SmartKarrot

OCTOBER 19, 2022

Account managers oversee the relationship between a company and its clients or customers. The role can include any number of tasks, including managing client relationships, developing marketing strategies, coordinating events and trade shows, and more. They must also manage their time effectively, prioritizing tasks and workloads.

Account Management 10

Account Management Management Telecommunications Healthcare 10

SmartKarrot

MAY 11, 2020

Customer churn analytics allow you to plug the leak in your customer bucket. If you are running a business and prioritizing to attract new customers over existing ones and not noticing the toll churn, it can seriously affect your profits. This allows you to measure the number of customers you have lost or about to lose.

Artificial Intelligence 10

Artificial Intelligence Decision-making Logistics Prioritization 10

SmartKarrot

DECEMBER 1, 2020

While many companies have realized the importance of customer success, achieving it is still being explored. A key aspect that dictates the essence, plan, and strategy of customer success (CS) is customer data. Accessing meaningful data points that can give insights on the customer journey can be difficult.

Customer Success 10

Customer Success Procurement Management Stakeholders 10

Hubspot Sales

MAY 22, 2018

The trick to successfully getting your business off the ground is to meticulously plan and organize your materials, prioritize properly, and stay on top of the status and performance of each and every one of these moving parts. Too much detail isn't helpful in a business plan and will only distract and confuse stakeholders. Not so fun.

Finance 145

Finance Business Planning Small Business Investors 145