Zendesk

JUNE 30, 2022

Read on for tips and strategies on how to start and scale customer success from Zendesk’s Director of Startup Success, Sam Chandler. If you’re a startup that doesn’t have a dedicated customer success team yet, retention can suffer, or worse, it can lead to customer churn. Sam Chandler, Zendesk’s Director of Startup Success.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Hubspot Sales

AUGUST 4, 2020

If you don’t think you can succeed or land a deal, you will ultimately be right. But if you can remain positive you have a huge competitive advantage. A positive outlook is essential for every sales performer and is one of the keys to my personal success. Succeeding in sales is 95-percent mental.

Sales 140

Sales Account Management Government Prioritization 140

Hubspot Sales

APRIL 2, 2021

People in these different positions have varied interests, goals, and overall desires towards the products and services they use to meet their business needs. As a salesperson, you need to be prepared for everything, regardless of the position of the person you’re selling to. Identifying Sales Leads. The Gatekeeper.

Stakeholders 117

Stakeholders Decision-making Sales B2B 117

Zendesk

MAY 3, 2023

Daniel Bilbao has experienced the startup world from all angles—co-founder, engineer, board member, and investor. With $8 million USD in ARR (annual recurring revenue), $14 million in revenue, and strong presence across the LATAM region, he must be doing something right. It started as a background-checks company similar to Checkr.

Investors 52

Investors Banking Onboarding Marketing 52

Hubspot Sales

DECEMBER 4, 2018

Now all you need to do is answer some questions, get in front of the right people, and make sure they opt for you over the competition. Starting a relationship with someone who's never heard of you or isn't actively looking to solve a relevant challenge is tough. These phrases don’t tell you what they sell.

Leadership 142

Leadership Sales Training Meetings Management 142

Hubspot Sales

MAY 7, 2020

I have been working with startup companies for nearly 40 years. Here’s how that conversation went: Me: Why are you leaving? Roger: Wait a minute, I want you to join me at the new company. Me: I already have a job. I joined my first startup in 1983 when my boss left the company I was working for to join a competitor.

Business Planning 109

Business Planning Investors Profitability Innovation 109

Red Star Kim

APRIL 12, 2023

With a full house of marketing and business development executives from legal and accountancy firms across the UK it was an interactive, valuable and fun day (Thank you delegates for your spirited engagement and thanks to Morag Campbell for your superb technical hosting!).

Media 130

Media Marketing B2C Stakeholders 130

Insightly

APRIL 28, 2021

Over the past year, marketing teams have become increasingly remote, asynchronous, and autonomous. As marketing functions have increased their scope of responsibility, teams have become fragmented. Now, even a small startup marketing team might consist of: A marketing director. A content marketer. A marketing analyst.

Management 84

Management Remote Working Onboarding Software 84

Hubspot Sales

FEBRUARY 8, 2019

Interpretations of the Realtor Code of Ethics may differ from state to state, so you should seek your own legal advice to ensure you follow the correct process. And I said, 'No, I think you should wait. Well, for one, you have to pay annual dues ( $150 per year as of 2019 ). The market's going down.

Government 141

Government Advertising Decision-making Organization 141

Strategic Communications

JULY 25, 2023

Live events have been re-emerging, but event planners are approaching the process differently from how they have in the past. Live events have been re-emerging, but event planners are approaching the process differently from how they have in the past. COVID, of course, changed that way of thinking.

Digitalization 52

Digitalization e-Learning Publishing Digital Transformation 52

Openview

FEBRUARY 25, 2019

Growing a business can often create a complicated conundrum for entrepreneurs: How do we get the people who have what it takes to help us believe in our mission enough to take a risk and join the cause? Comp plans that hurt both of you down the line. Making promises you won’t realistically be able to keep.

Decision-making 131

Decision-making Finance Onboarding Communication 131

Account Management Skills

JANUARY 9, 2023

This episode is for you if you’re an agency owner, busy running an agency, but also facing challenges or adversity in your private life. Rebecca McIntyre-Smith is director of digital agency Primate, and founder of the Lemur Foundation. You can also visit my Training page. Oh, thank you so much for having me.

Account Management 52

Account Management Insurance Digitalization Decision-making 52

Red Star Kim

MAY 2, 2023

But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise. So here is a research update on the most in-demand soft and social skills.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Zendesk

MARCH 4, 2021

Unfortunately, every woman will have a story to tell about performative allyship when it comes to gender equality in the workplace. You know, a scenario whereby a business outwardly promotes a culture of inclusion and shouts about how it supports women, only for the real story to be quite different.

Organization 98

Organization Leadership Government Performance Review 98

Chally

APRIL 21, 2020

What can you do if you are a sales professional or business leader worrying about the impact of Covid-19 on pipeline growth, customer responsiveness, and quota attainment? First, recognize that you are not alone. Second, focus on what you can control. Sometimes, you just need to be an active listener.

Decision-making 52

Decision-making B2B Sales Marketing 52

Hubspot Sales

JUNE 8, 2021

If you hear "ABC" and "Always be closing" pops into your mind, a sales career may be the perfect match for you. You've come to the right place to learn what it's like to have a career in sales, and it's about much more than the close. So how do the two connect? How do you get started in sales? don't worry.

Finance 110

Finance Sales Account Management Leadership 110

CoSell

JANUARY 14, 2021

Yet, it is up to us to lead—and to do this, it helps to learn what other sales and marketing leaders are discovering for virtual success. In reading this, I bet that you’ll get a boatload of ideas…so have your notepad ready. In reading this, I bet that you’ll get a boatload of ideas…so have your notepad ready.

Marketing 80

Marketing Virtual Selling Sales Prioritization 80

CoSell

DECEMBER 29, 2020

How can you create valuable partnerships? Much like a personal relationship, a customer partnership works best when you focus on authentic success. In the last few weeks, I’ve found myself having this conversation over and over again. In the last few weeks, I’ve found myself having this conversation over and over again.

Innovation 98

Innovation Media Marketing Prioritization 98

Showpad

MAY 25, 2020

As the needs of both buyers and sellers have grown more complex, the value of equipping salespeople with the content, tools, knowledge, skills and coaching necessary to optimize buyer interactions has become clear. In our current business environment, in-person collaboration and knowledge sharing are generally out of the question.

Remote Working 52

Remote Working Onboarding Digital Transformation Digitalization 52

ClearPoint Strategy

JANUARY 27, 2022

If you’re lucky, your strategy reporting software handled this automatically for you.). But if you have followed this process, you’re good to go—and all that’s left to do is compile your analysis and distribute it to the relevant parties, where it will be the basis of discussion at the strategy review meeting.

Decision-making 52

Decision-making Meetings Software Software 52

QYMATIX

OCTOBER 3, 2023

To replace the legendary Jack Welch as CEO, the General Electric (GE) Board had selected Jeffrey Immelt in November 2000. To give you some perspective, the industrial segment of GE had grown 4 per cent historically. To give you some perspective, the industrial segment of GE had grown 4 per cent historically.

Manufacturing 52

Manufacturing Shareholders Sales Acquisition 52

Zendesk

SEPTEMBER 14, 2021

Contrary to what you might expect, potential clients are often receptive to cold calls. And you don’t know if you’ll upset them by calling or if they’ll shut down the conversation before you get a chance to explain. These scripts cover a wide range of scenarios, so you have a template for all types of cold-calling situations.

Software 97

Software Software Marketing Meetings 97

AchieveIt

JULY 13, 2023

You outline goals, KPIs, and a detailed picture of exactly where you would like to see the business throughout the next twelve months, often breaking down milestones by quarter. She made it a personal goal to create a system to bring the company’s strategy to life—and it paid off. “We

Banking 52

Banking Government Organization Account Strategy 52

Hubspot Sales

MAY 19, 2018

You don’t have to send 100 emails just to hear from one or two of them. You know the numbers are true if you’ve been conducting cold or warm outreach for a while. While I can’t give you a specific number for my cold email response rates, I can tell you I’m sending cold emails -- a lot. Regards, [Lazy Salesperson].

Sales 110

Sales Decision-making Media Sales Management 110

ClearPoint Strategy

NOVEMBER 19, 2020

Did you miss the conversation or want to share it with your team? I joined ClearPoint Strategy in 2018 as Director of Community, supporting the company’s local government practice, following ten years of executive leadership in the non-profit sector – a transition prompted by the devastation of Hurricane Katrina. You are not alone.

Profitability 40

Profitability Stakeholders Government Leadership 40

Zendesk

MARCH 7, 2023

Can you tell us a little about your journey? What do you see as the biggest hurdles for women in tech? Shao (Candy): “As a working woman in the tech industry, there are so many challenges we have to face and obstacles we have to overcome: prejudice, bias, and discrimination, to name a few. You spoke about ‘equity.’

Leadership 52

Leadership Marketing Meetings Future of Work 52

AchieveIt

AUGUST 30, 2023

Post-pandemic, both large and small businesses have realized that a large portion of the work performed by employees can be done remotely. Conversely, high-quality, talented employees have grown accustomed to remote work, thriving in flexibility. The initial two weeks have since led to over three years of hanging in the balance.

Remote Working 52

Remote Working Leadership Construction Small Business 52

Zendesk

APRIL 28, 2021

You could say that Alexis Ohanian , Reddit co-founder and founder of the venture capital firm Seven Seven Six , knows a thing or two about building startups. Sara Blakely started a billion-dollar empire with just $5,000 in personal savings. You need to be talking to your customers from day one.

Prioritization 52

Prioritization Decision-making Stakeholders Meetings 52

Hubspot Sales

MAY 10, 2018

Bad sales advice is shockingly common -- and you don’t want to find out you’ve been misdirected the hard way. Yes, some mistakes you have to make firsthand. But if you’re eager to learn which suggestions you should never follow in the first place, read on for the worst sales advices these 21 salespeople say they ever received.

Sales 106

Sales Decision-making Account Management Negotiation 106

Hubspot Sales

NOVEMBER 28, 2023

It’s not intuitive, then, that these two functions often exist in silos, each having their own systems and processes. Let’s have a look at five key areas where these two departments should collaborate. Sales collaboration dramatically improves results, but bringing it to fruition can be more complex than it sounds. The result?

Marketing 106

Marketing Sales Decision-making Prioritization 106

Account Management Skills

SEPTEMBER 4, 2023

If you’re working in creative agency account management you know how essential it is to have a positive relationship with your creative director built on trust. Transcript: 00:00 Jenny Plant Today, I have Joey Tackett. 00:32 Joey Tackett Thank you so much. 00:49 Joey Tackett Thank you so much for having me.

Account Management 40

Account Management Management Decision-making Meetings 40

Chally

APRIL 18, 2022

As a manager, there are some qualities of a hard worker you just can’t teach. A new hire can learn your product and master your systems, but you can’t teach a strong work ethic. All hiring managers have experienced firsthand the cost of a bad hire. All hiring managers have experienced firsthand the cost of a bad hire.

Prioritization 52

Prioritization Decision-making Leadership Organization 52

Hubspot Sales

JUNE 26, 2018

Equity financing is a type of funding that allows you to sell shares of your company to investors. You receive the capital to grow your business and investors get partial ownership of your venture. And most importantly how do you actually do it? What is Equity Financing? How does it work? Debt vs. Equity Financing.

Finance 82

Finance Investors Shareholders Acquisition 82

ClearPoint Strategy

OCTOBER 11, 2021

You can find a copy of this presentation at the end of this recap! Continuous improvement is a hot topic for the ClearPoint community, as discovered through various surveys and feedback from our ClearPoint Community Advisory Board. Yet, many organizations still struggle to create a culture of innovation and continuous improvement.

Innovation 52

Innovation e-Learning Brainstorming Organization 52

CoSell

JUNE 30, 2021

To give you a head start, we interviewed 6 top sales leaders. These insights will give you a competitive edge about being human-centered. Build and Grow Trust “The most valuable relationships are the ones where you trust each other implicitly. Saying what you mean. Doing what you say. Let’s get started.

Communication 52

Communication Publishing Prioritization Profitability 52

Hubspot Sales

JUNE 4, 2018

Hi [name], It looks like you’re attempting to do [X]. Why did you decide to download our resource? I read what you wrote/shared/commented on on social media and was wondering …. Have you ever thought about doing X? I have an idea about …. How do you know [mutual connection]? Asking “Why?”

Media 111

Media Sales 111

Maximize Business Marketing

SEPTEMBER 28, 2020

As such, it is important to ensure that as a leader, you can lead your company through this entire crisis. There are many ideas that are out there, to help you work your way through this crisis. I’m sure you have seen a few of them. Plus, I have lived and worked through many crises in my 45+ years in business.

Leadership 52

Leadership Energy and Utilities Government B2B 52