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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

Whether your customers are struggling or booming as a result of the pandemic, it’s safe to say that their needs have evolved in some way — and will continue to evolve. By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. Turning lemons into lemonade. 2: Reset your shared success plan.

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KPI Management: Strategic Planning KPIs

Flevy

They enable organizations to track progress, identify areas of improvement, and recalibrate strategies in alignment with evolving business objectives and market conditions. Strategic Goal Achievement Rate Definition : The percentage of strategic goals achieved within the planned timeframe.

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KPI Management: Digital Transformation Strategy KPIs

Flevy

This transformation is crucial for staying relevant in an increasingly digital world where customer expectations are constantly evolving, and competition is intensifying. This transformation is crucial for staying relevant in an increasingly digital world where customer expectations are constantly evolving, and competition is intensifying.

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KPI Management: Market Analysis KPIs

Flevy

Market Analysis is a critical strategic function. It provides the insights necessary to understand market dynamics, consumer behavior, and the competitive landscape. As a foundational element of Strategic Planning and Performance Management , Market Analysis empowers organizations to identify opportunities, anticipate trends, and mitigate risks.

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Valuable resource on change management – The Association of Change Management Professionals (ACMP) Standard for Change Management

Red Star Kim

The ACMP recognises that it will continue to evolve with the realities of digital transformation, agile development, harnessing of data science, personalization and other disruptive forces. I have reviewed several books on change management (see the list below) to support those attending training workshops on change management. Key concepts.

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KPI Management: Customer Segmentation and Analysis KPIs

Flevy

Through a deep dive into these KPIs, we will guide you on harnessing the power of data-driven insights to foster a more personalized and engaging customer experience. In today’s digital world, understanding your customer base is more crucial than ever.

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KPI Management: Open Innovation KPIs

Flevy

Open Innovation Programs are pivotal for organizations seeking to enhance their innovation capabilities , access new technologies, and stay competitive in rapidly evolving markets. This approach encompasses collaboration with startups, academia, and even competitors, aiming to tap into a broader pool of ideas and accelerate innovation.