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Customer Success 101: How to Give Your Customers the Best Experience Possible

Customer Think

Do you want to learn how to give people the best experience possible when they visit your site? If so, you’re in the right place! If customers are unhappy with their purchase, they will look for a competitor that fills the gaps, which isn’t good for your reputation, profits, and churn rate. Developing a customer […]

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Servitization 101 – How servitization can strengthen your relationship with your key accounts

Strategic Account Management Association

The Advanced Services Group has a depth of experience based on the world’s leading research into what is needed to achieve a successful transformation to advanced services. The post Servitization 101 – How servitization can strengthen your relationship with your key accounts appeared first on Strategic Account Management Association blog.

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

Service excellence – the client journey and client experience Learning to be distinct and to stand out from the crowd Culture of professional services firms and how this translates into different territories and service types Consensus building (“Yes and” rather than “Yes But”) Head-spinning questions: What more?

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Transforming Local Government (TLG) 2024: Are You Ready?

Envisio

Envisio Off-Site Happy Hour When: Tuesday, April 9, 5:00 PM – 7:00 PM EDT Where: Top Shelf Sports Lounge, 401 E Jackson St #101, Tampa, FL 33602 But wait, there’s more! And if that doesn’t inspire you, we also have some cool swag. And chocolate. Join us for an off-site networking happy hour sponsored by Envisio.

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Break & Glue: The art of capturing complex mega-strategic accounts in CRM to get the most from account planning tools 

Strategic Account Management Association

In my experience as a SAM covering just such a mega-account, it is impossible to create an account plan that encompasses the varied, disparate goals, strategic drivers and buying behaviors housed within such a large, diverse customer. This is Account Mapping 101. Phase 1: Break (apart) the account. Analyze the account.

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How to Design a Change Management Experience that will Encourage Buy-in w/Heather Younger Ep#101

Strategic Planning and Management Insights

Heather Younger is a former attorney and the founder/CEO of Employee Fanatix, a management consulting firm that quips companies with the intelligence they need to improve the quality of work life for their employees.

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The Advanced Selling Skill That Skyrockets Your Success

Hubspot Sales

We often talk about “sales fundamentals” or “sales 101” -- the basic skills and knowledge a professional seller must master to execute an effective sales call. Customer prep 101. Sales 101” questions are crucial for formulating a coherent plan for customer engagement. But what about more advanced skills?