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Book review: The Strategy Book by Max McKeown

Red Star Kim

The author clarifies the strategic process while guiding the reader through it to create a new strategic mindset. After describing what strategic thinking looks like, the author guides readers through the strategy process – with suitable questions to ask during leadership discussions. Part One – Your strategic self What is strategy?

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What you Need to Know to Start an Online Retail Business

Hubspot Sales

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. Here, we'll cover the basics behind starting an online retail business and how to thrive once you get one up and running.

Retail 101
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31 customer service statistics you need to know

Zendesk

Over the past two years, the Internet has become our conference room, gym, doctor’s office, personal gathering place—basically, our whole life. Creating an excellent customer service experience means going beyond meeting the basic requirements. The power of customer service automation and AI. The importance of the human touch.

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22 Incredible Small Business Opportunities for 2019 and Beyond

Hubspot Sales

Childcare is and always will be essential to many families, and daycare centers don't come cheap. Business skills like consultancy are generally the most profitable, as you can charge much more for your time -- but it's usually harder to find clients, and many of your bookings will be one-off training sessions. Home-Based Child Care.

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Finding the CRM that works best for startups

Apptivo

How does CRM benefit startups? How to determine which CRM is right for a startup? So many questions. To help arrive at a few decisions, here’s a guide that could help. Let’s start from the basics. How does CRM benefit startups? How soon is too soon to invest in a CRM? All About CRM for startup.

CRM 52
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How to Build a Sales Process: The Complete Guide

Nutshell

In this guide to sales processes, we’ll discuss the most common sales process stages, how to develop and improve your process, how to overcome common challenges, and more. If you already have a sales process built, you can skip ahead to the next guide in our series, How to Implement a Sales Process.

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How CRM Automation Can Improve Sales & Customer Service

Insightly

For many customers, not having a way to contact your business on their own terms leads to frustration and has a drastic impact on customer experience. Automated management of requests for product guides, online resources, whitepapers, e-books and other content . Management. Human resources. Customer service . Consider every feature?

CRM 52