Red Star Kim

OCTOBER 16, 2023

Some were focused on specific sectors such as agriculture, sports and not-for-profit and others had a more international focus (particularly the Caribbean and Middle East). The firm’s leadership can help build a culture where seeking and building relationships internally and externally is the norm.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Apptivo

MARCH 10, 2023

What is a help desk? What problems do Help desks solve? Who can use a help desk? How is help desk useful for the sales field? Help desk- the catalyst that eases every sales person’s job! Not to worry, help desk software is here to save the day! What is a help desk?

Logistics 52

Logistics Software Software Sales 52

Zendesk

MAY 2, 2022

Healthcare organizations need to empower their employees with streamlined workflows that encourage collaboration and provide the data they need for great patient experiences, as well as systems that simplify and speed up internal processes. Set up your internal teams for success. Help employees help themselves.

Healthcare 52

Healthcare Procurement Suppliers Facilitation 52

PartnerTap

FEBRUARY 20, 2024

Automation can help you scale the first parts of co-selling, but you won’t see the revenue start to climb until your PAM’s, CAM’s and sales reps start working this new way. Get credit for all of the proactive work you do to help your teams build pipeline. The more you win, the more you can help each other.

Leadership 52

Leadership Suppliers Sales CRM 52

Red Star Kim

JANUARY 28, 2024

And how leadership teams can help or hinder change programmes. And how the prevailing culture may help or hinder the achievement of change. And this requires more than excellent internal communications Book review: Influential Internal Communication by Jenni Field (kimtasso.com). To win hearts as well as minds.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Red Star Kim

MARCH 22, 2023

This book addresses networking (both in person and through social media), personal brand, internal collaboration, selling and referral management. There are numerous mentions throughout the book of the need for strong internal relationships to support collaboration, overcome silos and support cross-selling.

Leadership 130

Leadership Media Client Relationships Innovation 130

Zendesk

OCTOBER 25, 2023

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. Here are a few examples of tools that help employees excel.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Upland

JANUARY 29, 2024

A robust account planning discipline helps your sales teams more deeply understand your customers, build strong relationships, efficiently allocate resources, and drive more sales and revenue. This cross-functional teamwork helps you foster more unified and effective customer account management.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Zendesk

NOVEMBER 28, 2023

Internal feedback: Customer support interactions can provide valuable insights into user needs and pain points. SaaS businesses can use internal feedback to improve their product and internal processes. And with the help of AI, the bot can also automatically transfer a customer to the right live support agent for the task.

e-Learning 52

e-Learning Software Software Brainstorming 52

Insightly

MARCH 4, 2022

Your service-profit chain connects your internal and external marketing efforts to your bottom line. Below are practical ideas to help your team move the needle. Second, be present with the person you’re helping and their specific situation. Speedy customer support and help desk outcomes can dramatically impact brand trust.

Media 97

Media Stakeholders Profitability Communication 97

Zendesk

MAY 3, 2022

They are tasked with leading the charge into the new era of hybrid work, meanwhile they are still responsible for the daily work of hiring, training, and supporting internal teams. Make institutional knowledge available everywhere employees need it.

Future of Work 52

Future of Work 52

Zendesk

NOVEMBER 16, 2023

A workforce planning template is a guide that helps a business align its workforce with future goals and objectives. These templates can help with retirement planning initiatives, identify individual and departmental skill gaps, and shine a light on customer service metrics. What is a workforce planning template? Download template 3.

Organization 52

Organization Software Software Stakeholders 52

Zendesk

APRIL 26, 2021

This also matters for your employees—your internal customers. Over the past year, employees have seen a lot of change: many started working remotely and had to learn new tools or processes while internal support teams have had to carry heavier workloads. Eliminating data silos with Amazon AppFlow.

Onboarding 52

Onboarding Software Software Organization 52

Red Star Kim

MARCH 7, 2023

Here there is a need to establish clear boundaries about who, when and how you are able to help. It can help to prioritise and reduce the chances of being overwhelmed and stressed. It helps us match internal strengths and resources with the external environment and opportunities. What’s important to your fee-earners?

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Zendesk

APRIL 14, 2023

The last thing you want is to lose them because of internal issues. This can help to upend the status quo and lead to more positive employee experiences. Whether it’s a one-person department or a multi-person employee experience team, these best practices will help you get positive results.

Management 52

Management Onboarding Communication Meetings 52

Strategic Communications

APRIL 24, 2023

They’re not sitting idly at their desks (or at home) eagerly waiting for your messages and reading them one by one, in order. What will you do to help ensure that yours not only stand out, but actually get opened? Whether on- or offline, or both, we’ll help you achieve desired results.

Software 52

Software Software Publishing Digitalization 52

AchieveIt

MAY 22, 2023

The same can be said for your internal communications plan. You need to ensure that you’re communicating your strategy often and in an effective way so that your team internalizes your goals and objectives. This shift from “the company” to “we” helps create a sense of ownership, engagement, and accountability.

Communication 52

Communication Government Meetings Organization 52

Hubspot Sales

AUGUST 2, 2021

Going into a customer visit with goals in mind will help you get the most out of your time there. Understanding what their future goals are can help align your product with their needs. Ask, “Are there any other companies that you work with that you could see our product being helpful for?” Internal Notes.

Meetings 129

Meetings Leadership Software Software 129

Revenue Storm

JANUARY 18, 2022

Often, at the start of the year, there are things happening that can impact motivation, such as functional reorganization, role changes, and internal politics while jockeying for positions takes place. You cannot be instantly available to them all the time – you are not their help desk on-call. Organizational Noise.

Leadership 78

Leadership Decision-making Business Planning Meetings 78

PandaDoc

MARCH 22, 2024

Let’s highlight how virtual data rooms can help you enhance the due diligence process by ensuring data security, streamlining workflows, and facilitating seamless collaboration. Key takeaways VDRs used for due diligence provide safe storage of private documentation and ensure secure data sharing between internal and external stakeholders.

Computers and Electronics 52

Computers and Electronics e-Learning Facilitation Software 52

Apptivo

DECEMBER 16, 2022

Applications & features of Help desk. Benefits of using help Desk. Help desk is a tool that allows support agents to interact with customers, follow-up and resolve queries. Using a quality Help Desk tool , businesses can provide uniform, consistent and contextual help to every customer.

CRM 19

CRM Communication Management Organization 19

Brooks Group

JULY 13, 2023

Sales Manager Skill #2: Understanding Your Internal Customers The greatest sales managers don’t stop at self-awareness. They also know they need to understand their internal customers (most importantly the people who report to them), as well. Many companies offer personality and skills assessments to help managers gain this insight.

Sales Management 52

Sales Management Management Sales Leadership 52

Hubspot Sales

JANUARY 31, 2021

While a decade ago, you might have had a drawer full of business cards on your desk, now you'll likely keep them for no longer than the time it takes to add the contact on LinkedIn or scan the card into your phone. People you interact with can also become providers and help you find solutions to problems or risks you're facing.

Management 131

Management CRM Suppliers Digitalization 131

Peter Simoons

APRIL 19, 2021

For instance, a French company will likely have a different internal culture than an American company. In some cultures, it’s acceptable for a person to take a sandwich to their desk so they can eat lunch while working; for others, afternoon tasks are impossible without a proper, multi-course meal.

Publishing 98

Publishing Internet Organization Meetings 98

Help Scout

DECEMBER 10, 2018

It’s very easy in Help Scout (and in most help desk tools) to attach internal notes or memos to a customer conversation , but making those notes truly useful takes a little more thought and effort. Here’s how to get the best results from the internal notes feature in your help desk.

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Zendesk

JULY 27, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Be My Eyes is a one-way video, two-way audio support channel that allows your agents to see through the rear-facing camera of a customer’s mobile device, to help them resolve visually challenging issues in a remote support environment.

e-Learning 52

e-Learning Retail Communication Customer Experience 52

Help Scout

AUGUST 5, 2021

Be prepared with helpful resources. Does your company offer free external counselling sessions or have internal staff to help? Make time to collect and understand the resources you have before you need them so you can be immediately helpful. Making genuine progress on those issues will help everyone on your team.

Decision-making 135

Decision-making Management Facilitation Prioritization 135

Help Scout

JUNE 2, 2019

At Help Scout we’re true believers in human-powered support, but right at that moment we’d happily replace human customer service teams with a couple of Daleks. Early intervention might help reduce your churn rates. Determine which information is most helpful to your team. “Hello, can I start with your full name please?”.

Prioritization 40

Prioritization Software Software 40

Help Scout

SEPTEMBER 16, 2021

BPOs can help with a lot of systems that you might rather keep in house (like QA and training); the important thing is to have a clear conversation and plan so that as you bring on your new outsourced team, nothing falls through the cracks. The good news is that there are ways to set yourself up for success.

Small Business 98

Small Business Onboarding Management Customer Experience 98

Planview

MARCH 18, 2022

Most of my meetings are internal collaborations. Also, I am associated with Planview’s Employee Resource Group (focused on the Diversity & Inclusion initiatives for our international group) and with the Women@Planview Lean In Circles in EMEA/APAC. What type of meetings do you prepare for? Who do you typically collaborate with?

Software 98

Software Software Management Meetings 98

Hubspot Sales

SEPTEMBER 6, 2023

It’s an all-in-one platform that helps agencies and client teams deliver projects on time and on budget in one centralized place. They started looking for software that would help manage the client side of the business, but the product they were looking for didn’t exist. What’s the backstory? How did Teamwork.com get its start?

Sales 104

Sales Onboarding Prioritization Profitability 104

PandaDoc

OCTOBER 13, 2022

With over 100,000 loyal corporate users globally, the CRM helps sales teams to excel at their work and convert more leads. Lastly, before we begin our comparison, it’s important to highlight that we speak from experience here: The integration between Pipedrive and PandaDoc helps teams to align, finalize and sign documents much faster.

CRM 52

CRM Small Business Onboarding Value Proposition 52

Brooks Group

MARCH 28, 2024

You face internal competition. Without a senior executive championing the project, deals can get stalled by internal roadblocks. You might hear something like, “I always go see the person at the front desk and they send me to the right person.” This makes it easier for competitors to swoop in and underprice. The result?

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Freshworks

NOVEMBER 16, 2021

One of the biggest selling points for us was that my service desk wasn’t going to have to add a developer to implement the tool,” he explained. They had planned on staging the release but the implementation team helped them get the tool up and running in only 45 days. Delivery delight made faster with DHL.

Retail 93

Retail Digital Transformation Digitalization Innovation 93

Zendesk

JULY 16, 2021

Siniscalchi says, “the customizability and theming for the [Zendesk] Guide help centers is key for us to code experiences that our design teams have envisioned.” ” Beyond the look and feel of a support experience, carefully tailoring content to the audience and channel helps create an uninterrupted flow.

Management 52

Management Advertising Customer Experience Onboarding 52

Zendesk

MAY 19, 2021

After years of helping customers find answers to their queries and honing your service skills , you’re ready to take on more responsibility. The role of a customer service manager is not to be confused with that of a customer success manager , who helps customers derive maximum value from your product or service and achieve their goals.

Management 52

Management Communication Customer Experience Construction 52

Help Scout

JANUARY 18, 2019

Before considering the specific features you should look for in a help desk, let’s take a look at why you need one, and also provide you with some talking points to convince the decision-makers that it’s worth the investment. Help desk software isn’t just an upgraded email inbox. Ease of use.

Software 40

Software Software Decision-making Organization 40