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Incoming: Hot, fresh integrations

Zendesk

Ometria (Support) is a customer data and marketing platform that helps retailers increase CRM revenue. GetFeedback by Momentive (Support) is a customer feedback and experience platform purpose-built for customer support, success, and experience teams. Macro Suite (Support) is everything you need for your macros. GetFeedback.

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What are the 3 types of CRM? Recommendations, examples and best practice tips

SuperOffice

Not all CRM platforms are created equal. The 3 types of CRM are analytical , operational and collaborative : Analytical uses data as the foundation of the platform. An analytical CRM is best suited for businesses that are focused on data-driven decision making. Each CRM serves a different purpose and audience. Analytical CRM.

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Looking ahead to the future

Zendesk

Less than a year after launch, Zendesk Suite already exceeds $500 million in annual recurring revenue as of the end of 2021. Suite is everything a business needs in one powerful package that’s easy to use and offers one unified view of a customer. billion in revenue in 2021 and have a clear path to generating $3.4

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The 9 best sales management systems to help your team sell smarter

Nutshell

By using a sales management system or CRM , you can increase teamwork, cut down on mundane admin tasks, and ultimately achieve your desired sales goals. In this post, we’ll take a deep dive into sales management and the most effective sales management platforms in the industry. 9 Best Sales Management Platforms.

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No tricks, just treats: New integrations are here

Zendesk

Create and manage ‘Messaging Templates’ via the Admin Panel. Setyl Setyl (Support) is a cloud-based IT management platform that integrates across your IT landscape. Track assets and subscription renewals, improve on-and-off boarding processes, analyze spend and stay compliant, in one comprehensive platform.

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Software for Consultants: What’s Your Tech Stack?

Nutshell

Xero helps you keep your finances organized by automating admin and storing your documents online for quick access, in addition to customized billing and invoicing. ProofHub : ProofHub offers a robust suite of features for teams of all sizes. Xero : An accounting software created with small businesses in mind.

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Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk

Since its inception, the program has certified nearly 200 agents through six programs spanning five continents, including launching the first admin-level course with Instituto da Oportunidade Social (IOS) in Brazil. The flexibility of the platform and the easy learning environment help our partners train more students and grow to new cities.