Zendesk

NOVEMBER 16, 2023

Through strategic questions and steps, an organization can evaluate the current status of its employees and identify opportunities for training, hiring, succession planning, and more. These templates can help with retirement planning initiatives, identify individual and departmental skill gaps, and shine a light on customer service metrics.

Organization 52

Organization Software Software Stakeholders 52

Zendesk

JANUARY 10, 2024

These figures provide information on team performance, employee engagement, and the organization’s overall productivity. This philosophy drives efficiency across departments, influencing everything from employee scheduling to future benchmarks and initiatives.

Management 52

Management Decision-making Onboarding Organization 52

Brooks Group

MARCH 28, 2024

If you only engage with lower-level employees, you may get bogged down discussing product features, technical requirements, etc. The buyer sees it as a tactical product vs. something core to achieving their objectives. Invest in developing your personal brand; showcase your industry expertise and track record of success.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Zendesk

MARCH 18, 2024

It is a known fact that the employee experience drives the customer experience. Without employees to build the products, sell the products, service the products, or deliver the services, you have no customer experience. Let me step back for a moment and define employee experience.

Customer Experience 52

Customer Experience Communication Decision-making Organization 52

Kainexus

JULY 17, 2023

Continuous improvement is an ongoing effort to enhance processes, products, services, and overall business performance. Continuous improvement drives business growth, fosters innovation, engages employees, satisfies customers, and mitigates risks.

Innovation 80

Innovation Business Growth Organization Software 80

Brooks Group

APRIL 9, 2024

Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization. Purchase influencers may include: Subject-matter experts (SMEs): Individuals with specialized knowledge relevant to the product or service being considered.

Value Proposition 92

Value Proposition Procurement Decision-making Stakeholders 92

Hubspot Sales

FEBRUARY 20, 2023

While these roles provide valuable services, they have key differences — namely, in the work they carry out and their level of expertise. A contractor provides a specific service within a set period of time. Because of this, they don't have access to benefits or protections of a full-time employee. What is a contractor?

Construction 86

Construction Finance Negotiation Business Planning 86

MDI Training

JULY 26, 2023

Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. This saves your employees a lot of work, allowing them to focus on more complex tasks, thereby increasing the productivity of the company.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Zendesk

JANUARY 23, 2024

Agent scheduling is the strategic process of organizing work hours for customer service agents. Agent scheduling isn’t as simple as inputting employee names on a spreadsheet. Improving EX is an important step in developing a productive and engaged workforce, and one way to do that is with proper agent scheduling.

Software 52

Software Software Customer Experience Construction 52

Flevy

MARCH 20, 2024

They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. This development process is iterative and ongoing, with frameworks being continuously refined and updated to reflect new business realities and emerging best practices.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Flevy

JANUARY 13, 2024

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * In the realm of Performance Management , Key Performance Indicators (KPIs) are indispensable tools.

Retail 52

Retail Healthcare Decision-making Performance Review 52

Arpedio

JANUARY 3, 2024

It involves a series of interconnected activities, from product development to marketing and distribution. On the other hand, the supply chain is the network of suppliers, manufacturers, and distributors that work together to create and deliver products and services to customers.

Supply Chain 52

Supply Chain Logistics Procurement Suppliers 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.

B2C 52

B2C Customer Experience B2B Software 52

Zendesk

FEBRUARY 15, 2024

Follow along to learn more about chatbot templates, their benefits, and how to use them to improve agent productivity. 20 popular chatbot templates Benefits of using chatbot templates How to use chatbot templates Frequently asked questions Use chatbot templates to boost agent productivity What is a chatbot template?

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. Having a process for handling internal questions is one thing you can do to improve the employee experience at a time when workers are increasingly dissatisfied at work. Internal requests from corporate employees increased 31 percent last year.

B2C 98

B2C Insurance Communication Leadership 98

Zendesk

SEPTEMBER 15, 2023

Over the last year, the impact of AI on customer service has been massive. No need for developers, heavy IT spend, or months of lead time. Designed for the entire service experience : Designed to boost efficiency and productivity for everyone in your customer experience team, from agents and admins to managers and customers.

Investors 52

Investors Customer Experience Innovation Digitalization 52

Flevy

JANUARY 13, 2024

From the C-suite to frontline employees, each level has unique roles, responsibilities, and contributions to the organization’s overall strategy. “Average Handling Time” in Customer Service is an example of an operational KPI. Operational KPIs are focused on daily activities and short-term goals.

Healthcare 59

Healthcare Leadership Acquisition Innovation 59

QYMATIX

JULY 11, 2022

Distribution in Europe is a significant job provider – 10 million employees. It works at the centre of the continent’s economy, covering almost all goods and services. However, research in the area of innovation found that companies in distribution are less frequently engaged in research and development (R&D). Distribution.

Manufacturing 98

Manufacturing B2B Retail Innovation 98

Insightly

NOVEMBER 20, 2023

Why give gifts to employees? Businesses give gifts to employees for various reasons, and it can be a thoughtful way to express appreciation, boost morale, and enhance the overall workplace environment. It’s a way for employers to acknowledge and reward employees for their contributions to the success of the company.

Negotiation 52

Negotiation Sales CRM Prioritization 52

Insightly

NOVEMBER 20, 2023

Why give gifts to employees? Businesses give gifts to employees for various reasons, and it can be a thoughtful way to express appreciation, boost morale, and enhance the overall workplace environment. It’s a way for employers to acknowledge and reward employees for their contributions to the success of the company.

Negotiation 52

Negotiation Sales CRM Prioritization 52

Zendesk

DECEMBER 6, 2021

Instead of organizing around products, the organization puts the customer at the center of organizational decision-making. What customers do with their products, the experiences they have at any point along the customer journey, and how they feel drive the employees of a customer-first organization.

Co-Creation 98

Co-Creation Customer Experience Profitability Decision-making 98

MDI Training

FEBRUARY 27, 2023

Greater employee retention through generational diversity Over the last few decades, generational diversity in the workplace has increased significantly. Negative generational stereotypes create a feeling of being undervalued and unsupported among employees. How do generational biases impact employee engagement and employee retention?

Leadership 97

Leadership Digital Transformation Meetings Innovation 97

Freshworks

APRIL 14, 2021

What do you get when you combine the power of superior customer and employee engagement software with the world’s largest cloud platform? Yes, you got it right: more choice for millions of businesses small and large to buy modern, agile cloud solutions that delight customers and employees. . In AWS Marketplace, there are over 1.5

Remote Working 98

Remote Working Software Software CRM 98

Nutshell

MAY 3, 2023

If your company has a unique sales process or sells a variety of products and services, it can be tempting to build a CRM from scratch. Otherwise, you have to contract a software developer to create the application. As long as you can develop the software, you get complete say over its capabilities.

CRM 127

CRM Software Software B2C 127

Zendesk

AUGUST 4, 2021

Scaling your startup with customer service. “In In the early days of the startup, the founder is often the lead product developer, chief salesperson, and customer service representative,” writes Joseph Pickens in Business Horizons. A SaaS startup needs to stand apart from the herd at every phase of development.”.

Software 98

Software Software Decision-making Investors 98

Brooks Group

MARCH 6, 2023

This includes coordinating with the marketing department to develop and update product prices and releases so that both departments are aligned. Further, they develop and train staff on specialized software for managing customer service calls and coordinate with the customer service team to set up new products and services.

Sales Management 52

Sales Management Management Suppliers Sales 52

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Zendesk

NOVEMBER 2, 2023

Workforce management (WFM) is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations. What is workforce management? The overarching goal of WFM is to create as much efficiency as possible.

Management 52

Management Profitability Software Software 52

Flevy

MARCH 26, 2024

They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. This development process is iterative and ongoing, with frameworks being continuously refined and updated to reflect new business realities and emerging best practices.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

MARCH 21, 2024

They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. This development process is iterative and ongoing, with frameworks being continuously refined and updated to reflect new business realities and emerging best practices.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Account Management Skills

FEBRUARY 22, 2024

Clients want account managers to: Understand their goals, problems and world to be able to “walk in their shoes” and bring relevant solutions Take an interest in their product, company, business, market and customer so they can be more consultative Have a unique, critical perspective.

Account Management 52

Account Management Management Client Development Account Growth 52

Strategic Communications

AUGUST 29, 2023

Developing and maintaining a strong brand for a service is significantly more challenging than developing and maintaining a strong brand for a product. Because a service is less tangible, more ephemeral—and often involves multiple “touchpoints” that really determine the “brand experience.” Recognizability.

Marketing 52

Marketing Healthcare Retail Manufacturing 52

Hubspot Sales

NOVEMBER 28, 2021

Customers receive information regarding products they actually need and aren’t bothered with what they don’t. Higher Productivity. Maybe you have a sales development rep (SDR) who spends their days prospecting and qualifying leads before passing them along to an account executive (AE). How do you Develop a CRM Strategy?

CRM 123

CRM Communication Decision-making Profitability 123

Zendesk

OCTOBER 26, 2023

Achieving product-market fit “In the second half of 2020 and in 2021, founders had a lot of wins,” says Kazanjy. But then you come up on product or service renewal in 2022, and all of the sudden, now that interest rates are much higher, consumers ask themselves if your product or service is a critical must-have or not.”

Co-Creation 59

Co-Creation Sales Software Software 59

Hubspot Sales

SEPTEMBER 18, 2023

If you contact a prospect right after they buy an expensive competitive product, they're not going to bite. These financial statements can help you determine a company’s financial position and whether or not they can afford to purchase your products or services. Think of trigger events as an opportunity to do just that.

Media 104

Media Investors Insurance Leadership 104

Planview

AUGUST 16, 2023

When flow is optimized by mitigating or removing bottlenecks, organizations can achieve faster and more efficient delivery of products and services to their customers. Increasing Business Agility One area undergoing rapid evolution in software development is generative AI.

Decision-making 52

Decision-making Digitalization Acquisition Software 52

Zendesk

OCTOBER 13, 2023

Businesses can use them to onboard new customers, troubleshoot problems, and upsell products or services. Customer success playbooks are a collection of prescribed actions, or “plays,” employees can follow to drive an intended outcome with a customer. Product feedback: helps agents pull constructive feedback from customers.

Customer Success 52

Customer Success Onboarding Customer Life Cycle Customer Experience 52