Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Versions for divisional, functional and aspiring leaders are expected in 2024.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Apptivo

FEBRUARY 14, 2024

In line with this commitment, we’re pleased to introduce new features designed to streamline your workflow. Thank you for your continued support in our journey to deliver exceptional service. Additionally, our team has diligently resolved bugs to ensure a smoother user experience.

Decision-making 52

Decision-making Sales 52

Red Star Kim

APRIL 11, 2023

Many delegates found they needed to take a step back and a 360 degree view of the pitching process to ensure that the client needs are always the focus and that the systems, fee-earners and M&BD resources are fully aligned. Assess changing buyer trends We reviewed various research results about the shift in buyer expectations.

Government 130

Government Innovation Meetings Finance 130

Apptivo

FEBRUARY 14, 2024

In line with this commitment, we’re pleased to introduce new features designed to streamline your workflow. Thank you for your continued support in our journey to deliver exceptional service. Additionally, our team has diligently resolved bugs to ensure a smoother user experience.

Decision-making 52

Decision-making Sales 52

Upland

OCTOBER 17, 2023

With AI, sellers can save valuable time and resources. These include the more tedious aspects of selling that can take hours to complete. ” One of the most time-consuming and mundane activities is collecting and analyzing data. .” ” One of the most time-consuming and mundane activities is collecting and analyzing data.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

Planview

MARCH 15, 2024

With a rapidly evolving digital landscape that continues to introduce waves of uncertainty, companies and organizations alike struggle for clarity and cognizance in organizational delivery for customer value. A world of genAI in VSM will introduce more use cases to further enhance customer products and services.

Management 64

Management Artificial Intelligence Decision-making Software 64

Red Star Kim

FEBRUARY 8, 2024

I’ve summarised the key points here as a supplementary learning resource for the delegates. Here is a summary of the sales targeting toolbox for professional services firms. In my business development competency framework, I place market analysis and targeting as an early core skill. Especially when there is a lack of data.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

FEBRUARY 28, 2023

It is intended to supplement the learning resources for delegates provided on the day – delegate aims, poll results and takeaways are shown below. Both to maintain service levels and underpin growth strategies. Larger professional services firm were using automation in this area.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Zendesk

JANUARY 24, 2024

It is a comprehensive and strategic approach to introducing new hires into the company culture, helping them acclimate to their new roles and providing them with the necessary information to succeed. It’s also common to introduce new employees to key personnel, tour the facilities, and provide insights into the team and individual roles.

Onboarding 59

Onboarding Software Software Organization 59

Account Manager Tips

AUGUST 10, 2021

They tell others that you're reliable, trustworthy and provide excellent service. Understands how your products and services work. Next, who on that list can introduce you to promising leads? Share useful resources. Have a library of value-centred resources and email templates ready to send. Reputation.

Decision-making 240

Decision-making Account Management Value Proposition Brainstorming 240

Brooks Group

APRIL 10, 2024

Position Yourself as an Expert Resource Today’s inbound lead generation focuses more on organically attracting qualified leads than on casting a net and hoping to catch an interested opportunity. Through their search, your sellers might even find a shared connection who can introduce them to the prospect or other decision makers.

Sales 88

Sales Media B2B Publishing 88

KAM With Passion

OCTOBER 7, 2020

Account Management covers the commercial relationship, the delivery of products and services, customer support, administrative and contractual aspects as well as satisfaction measurement and the subsequent actions. KAM also comes with a cost at is uses precious resources: time of key staff members as well as material and financial resources.

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

Hubspot Sales

NOVEMBER 14, 2023

"It is crucial to find the right level of personalization that captures attention without overwhelming the recipient or overspending resources on research and personalization." The future is self-service, and salespeople must adapt. The future is self-service, and salespeople must adapt.

Energy and Utilities 98

Energy and Utilities Media Sales Publishing 98

Flevy

JANUARY 31, 2022

Customer Value can be articulated by the equation: Customer Value = (Product Performance + Service Delivered + Image) / Price Paid. The practices produce fresh thoughts regarding trends for growth and also assist in determining the products and services to launch and the way to position them. Market-Backed Analysis.

Value Proposition 97

Value Proposition Customer Value Banking Innovation 97

DemandFarm

MAY 2, 2024

Good relationship management, with the help of effective CRM software and marketing automation, can also help attract and retain new customers, suppliers, and partners, making it a valuable tool for businesses looking to improve their client experience and grow and expand through lead management and human resources best practices.

Management 40

Management Banking CRM Profitability 40

Brooks Group

MARCH 28, 2024

Larger organizations may have a more extensive C-suite—a group of senior executives with specialized C-level roles such as chief marketing officer (CMO), chief information officer (CIO), and chief human resources officer (CHRO). Get introduced through existing executive relationships. Use insights and new ideas as currency.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Red Star Kim

SEPTEMBER 6, 2022

What books would you recommend for internal communications in professional services firms? The Introduction to internal communications mentions that is often part of PR (Public Relations) and can also be linked to HR (Human Resources). So here’s a book review: Influential internal communication by Jenni Field. Introduction. Principles.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Zendesk

OCTOBER 25, 2023

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. All of this increases the risk of burnout and higher employee turnover.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Planview

MARCH 29, 2023

According to TSIA’s 2023 Professional Services Benchmark , services account for 25% of overall B2B tech revenue, on average. Professional services (I.e., Professional Services Automation (PSA) is a comprehensive platform to help automate all phases of professional services (PS) projects. Rate realization.

Finance 52

Finance Profitability B2B Software 52

Flevy

FEBRUARY 17, 2024

Customer Segmentation and Analysis stands at the forefront of this understanding, enabling organizations to tailor their strategies, products, and services to meet the diverse needs of their customers. Relevance : CSI is crucial for gauging customer satisfaction, informing product development, and customer service improvements.

Management 52

Management Digital Transformation e-Learning Acquisition 52

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. In return for their professional services, the consultant charges a fee. What is a consultant?

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Arpedio

APRIL 15, 2024

By leveraging customer data, AI can recommend tailored products or services, send targeted messages, and engage customers at the right time with the right content. Importance of AI in the Sales Domain The importance of AI in the sales domain cannot be overstated, particularly in today’s fast-paced and data-driven business landscape.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Zendesk

APRIL 5, 2022

. . . It’s impossible to overstate the importance of customer service. In this follow-up to our global CX Trends research, we’ve identified two key capabilities, artificial intelligence (AI) and conversational customer service , that are critical to produce the personalized, efficient experiences that keep customers coming back.

Customer Experience 98

Customer Experience Artificial Intelligence Prioritization Communication 98

Hubspot Sales

SEPTEMBER 18, 2023

These financial statements can help you determine a company’s financial position and whether or not they can afford to purchase your products or services. Company Expansion A new office location necessitates a glut of new supplies and services. Do you sell a product or service that could reverse the trend? Introduce yourself.

Media 104

Media Investors Insurance Leadership 104

Flevy

MARCH 25, 2024

Consulting firms with extensive resources pioneer their own consulting frameworks through a combination of research, years of accumulated project experience, as well as subject matter expertise gathered from working across different sectors and functional areas.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Account Manager Tips

DECEMBER 28, 2021

Avoid over-servicing. Reach out to others for insights, resources and help. Avoid over-servicing So you've inherited an unhappy client. Beware of creating more problems by over-servicing them. Colleagues can point you toward resources or offer insights on managing your client. Don't badmouth anyone. Start small.

Key Account Management 182

Key Account Management Account Management Decision-making Client Relationships 182

Arpedio

MARCH 18, 2024

Instead of casting a wide net and risking thinly spread resources, this method foregrounds a targeted, minimal-risk approach. It is also essential to create support structures within the organization, equip teams with the necessary resources, and adopt an agile mindset open to learning and adapting as the market dictates.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Arpedio

MARCH 6, 2024

By gaining insights into client pain points and objectives, account managers can tailor solutions and services to meet their specific requirements, ultimately driving greater satisfaction and loyalty. This requires active listening, empathy, and the ability to ask probing questions to uncover underlying issues.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Hubspot Sales

NOVEMBER 16, 2021

We understand that can be especially painful for smaller businesses that want to create a great online buying experience, but simply don’t have the time and resources to make that happen. The lines are increasingly blurring between B2B and B2C, which means that companies are having to adapt quickly to shifting buyer expectations.

CRM 104

CRM B2C Digital Transformation Customer Experience 104

Flevy

MARCH 18, 2024

This essential function encompasses the activities organizations undertake to innovate and improve their products or services. Additionally, companies must navigate the complexities of transforming innovative ideas into commercially viable products or services within acceptable timelines.

Management 52

Management Digital Transformation Innovation Decision-making 52

Hubspot Sales

APRIL 2, 2021

People in these different positions have varied interests, goals, and overall desires towards the products and services they use to meet their business needs. At that point, you can present your product or service as a solution and demonstrate what a day in the life would look like if the sale were to go through. The Gatekeeper.

Stakeholders 115

Stakeholders Decision-making Sales B2B 115

Zendesk

MAY 11, 2022

As the way we communicate changes, it’s vital we unite the front and back offices so that teams can have an informed conversation with customers and get them to a resolution faster—whether that’s a service request, an appointment scheduled, or anything else the customer needs. This turns your service organization into an engine for growth.

CRM 98

CRM B2C Customer Experience Innovation 98

Freshworks

FEBRUARY 18, 2021

Customer service automation technology is commonplace in every sector, from artificial intelligence (AI) engines used to front-end a customer interaction and problem diagnosis, to ‘chatbots’ and robotic process automation (RPA) of transactions. . Bots vs People’ – the balance for public services. Service Automation – where to begin?

Artificial Intelligence 89

Artificial Intelligence Suppliers Digitalization Customer Experience 89

Hubspot Sales

AUGUST 21, 2023

Introduce yourself. You'll also want to introduce a case study at this point. I was hoping to set up a call to introduce my company, [company name]. Hi [first name], I noticed that you've shown interest in [product/service] but haven't had a chance to take advantage of our offer yet. Leverage scarcity and exclusivity.

Sales 98

Sales Decision-making Value Proposition Meetings 98

Flevy

FEBRUARY 23, 2024

Revenue Diversification is a strategic approach that mitigates risks associated with overreliance on a single source of income by spreading revenue sources across different products, services, or markets. Annual Recurring Revenue (ARR) Diversity Definition : The distribution of ARR across different products, services, or customer segments.

Digital Transformation 52

Digital Transformation Management Digitalization Publishing 52

Planview

OCTOBER 19, 2023

It’s crucial that any new tools introduced can work alongside and integrate with the existing ones. By effectively channeling internal data through this integrated platform, companies can unlock timely insights, enabling informed decision-making and optimizing resource allocation.

Digital Transformation 64

Digital Transformation Digitalization Government Software 64

Flevy

MARCH 20, 2024

Consulting firms with extensive resources pioneer their own consulting frameworks through a combination of research, years of accumulated project experience, as well as subject matter expertise gathered from working across different sectors and functional areas.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52