Hubspot Sales

SEPTEMBER 20, 2023

Thankfully, there’s AI for that. Conversational AI for sales teams can eliminate a lot of repetitive tasks such as follow-up emails and customer queries and even generate sales collateral. Here are the best ten conversational AI tools for sales. In this article: What is conversational AI?

Artificial Intelligence 113

Artificial Intelligence Sales Prioritization Meetings 113

Zendesk

MAY 24, 2023

AI has been a part of pop culture for generations (enter: The Terminator), but the recent developments of ChatGPT and AI-powered bots have breathed new life into the conversation surrounding its role in business. How can AI help customer service? How can AI help customer service?

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Upland

JULY 3, 2023

While AI has been evolving for years, ChatGPT has recently burst onto the technology scene, and it’s not going anywhere anytime soon. By leveraging the power of ChatGPT alongside established sales platforms like Altify, however, organizations can unlock new opportunities to drive revenue growth and build stronger customer relationships.

Facilitation 195

Facilitation Customer Success Innovation Customer Experience 195

Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. By 2024, experts say the global chatbot market will reach $9.4 What is a chatbot? Siri or Amazon Alexa).

Banking 98

Banking Artificial Intelligence Retail Facilitation 98

Zendesk

MARCH 8, 2023

Businesses should know a lot about their customers. After all, most companies possess significant data about the people who buy their products and services. These customers are no longer content to be “caller number eight” in line or receive “personalized” marketing emails that clumsily paste their names at the top.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Customer Think

JANUARY 23, 2022

Designed to enhance the overall customer experience, AI-powered chatbots are widely used across industries, including financial services and insurance, telecommunication, Ecommerce and healthcare. Chatbots today are experiencing tremendous growth, and this is only expected to continue.

Customer Experience 138

Customer Experience Telecommunications Insurance eCommerce 138

Zendesk

OCTOBER 19, 2023

What is a service desk chatbot? A service desk chatbot can provide 24/7 support to employees and customers, quickly answering various queries, from internal IT requests to customer questions. In business, helping to fix a customer or employee issue is kind of like solving a mystery.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Software Software 52

Nutshell

AUGUST 22, 2023

More than ever, the capabilities of artificial intelligence (AI) are a reality instead of the stuff of science fiction novels. From our personal lives to the way we run our companies, AI is becoming more available for a range of applications. Table of Contents How are CRMs using AI?

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Artificial Intelligence CRM Management Decision-making 114

Freshworks

JUNE 2, 2023

As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Hubspot Sales

NOVEMBER 20, 2023

As technology continues to advance, AI has emerged as a game-changer for sales professionals, offering numerous ways to enhance productivity and drive better results. In fact, our recent State of Sales research found that 54% of global sales employees say AI has made it easier for them to stay ahead of their competition.

Energy and Utilities 81

Energy and Utilities Sales Analytics Customer Experience Decision-making 81

Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. You might be wondering, can you use AI for sales? AI is one of the latest technologies that’s making a big impact on the world of sales.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

Internet 98

Internet Government Customer Experience Communication 98

Zendesk

OCTOBER 18, 2023

What is a chatbot persona? A chatbot persona is a chatbot’s personality, including its voice, tone, and behavior. A chatbot persona is an extension of a brand’s identity and can transform the chatbot experience from boring and robotic to exciting and engaging. The same goes for chatbots for businesses.

Investors 52

Investors Artificial Intelligence Customer Experience Communication 52

Customer Think

NOVEMBER 24, 2023

AI chatbots have a lot of potential. They can expedite your customer service, reduce the burden on your human agents, and even streamline consistency in terms of customer service. However, not all customers are immediately receptive to chatbots.

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Zendesk

FEBRUARY 15, 2024

From answering customer questions to collecting contact information, chatbots wear many hats. Think of hats, in this instance, as chatbot templates. And just as there are different hats worn for different occasions, there are many different chatbot templates used for different situations. What is a chatbot template?

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Customer Think

FEBRUARY 26, 2024

Recently, both have experienced significant public scrutiny due to mishaps with their AI chatbots, sparking a flurry of discussion and concern about the future of AI in customer service. The year 2023 was marked by an explosion of interest and investment in AI technologies. […]

Transportation 69

Transportation 69

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI.

Artificial Intelligence 52

Artificial Intelligence e-Learning Internet Software 52

Zendesk

APRIL 26, 2023

Customer experiences aren’t meant to be one-size-fits-all. With AI, it’s now possible for businesses to personalize for a wider spectrum of human needs. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology.

Customer Experience 98

Customer Experience Digitalization Communication Organization 98

Zendesk

DECEMBER 7, 2021

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience?

Customer Experience 97

Customer Experience Artificial Intelligence Onboarding Retail 97

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

Computers and Electronics 52

Computers and Electronics Artificial Intelligence Prioritization Customer Experience 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

NG Data

JANUARY 5, 2024

Community banks embracing AI for enhanced efficiency must be wary of regulatory risks, especially those related to fair lending and customer interaction. Using AI in credit underwriting can lead to disparate impact liability, even without intentional discrimination, as algorithms' neutrality doesn't guarantee fairness.

Artificial Intelligence 52

Artificial Intelligence Banking 52

QYMATIX

FEBRUARY 19, 2024

This article outlines the key stages in the history of artificial intelligence (AI) and machine learning (ML) up to current applications. You will also learn what role AI and ML play in today’s B2B business processes and why they are essential for predictive analytics.

Artificial Intelligence 52

Artificial Intelligence Supply Chain e-Learning Decision-making 52

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. What is the difference between AI and intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Decision-making Brainstorming Software 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The ICX is a revolutionary way for businesses to exceed customer expectations and enhance their bottom line at scale.

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Freshworks

DECEMBER 19, 2022

With both consumers and businesses facing record inflation, we wanted to know how rising costs are affecting customer experiences. consumer sentiment, we surveyed 2,000 Americans about their expectations and priorities when it comes to customer service. To understand U.S. Here’s what we found. . High Expectations, Low Patience.

Customer Experience 59

Customer Experience Prioritization Software Software 59

Hubspot Sales

JANUARY 5, 2024

As a small business owner myself, harnessing AI for inside salespeople has been rattling around in my mind since the launch of ChatGPT. It’s been pretty exciting to see the creativity that people all over the world are bringing to AI to improve their processes, create new services, and make being in business more fun and profitable.

Internet 95

Internet Sales Communication Media 95

Customer Think

DECEMBER 12, 2023

Generative AI is reshaping the world of customer service. By powering a new generation of chatbots, AI has given businesses a powerful tool for enhancing the customer experience that is always available, endlessly scalable, and able to leverage natural language processing to engage in a user-friendly way.

Customer Experience 64

Customer Experience 64

Customer Think

JULY 17, 2023

Chatbots have recently become a must-have online tool for agile companies, with the usage of chatbots as a brand communication channel increasing by a whopping 92% in the last three years. However, chatbots […]

Communication 52

Communication Organization 52

Customer Think

NOVEMBER 7, 2023

What’s driving the prioritizations in Generative AI? As the spotlight has shifted to customer service, what can we expect from customer service in the future?

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Prioritization 49

Strategic Communications

JANUARY 17, 2024

Artificial Intelligence (AI) is revolutionizing the marketing landscape, offering unparalleled opportunities for innovation, precision, and personalization. Here we take a look at five successful AI-driven marketing campaigns and how AI can enhance your marketing strategies. million in revenue for Adobe.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Digitalization 59

Apptivo

AUGUST 17, 2023

How to Make the Most of AI in CRM 2. Ways to use AI in Customer Relationship Management(CRM) 5. Does Your Business Need CRM With AI? AI’s effect is broad, from healthcare and finance to manufacturing and entertainment, and it is revolutionizing the way we operate.

Artificial Intelligence 52

Artificial Intelligence CRM Healthcare Manufacturing 52

QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence.

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Artificial Intelligence B2B Logistics Sales Analytics 52

Zendesk

APRIL 20, 2023

Despite the hype, AI isn’t here to replace your human agents. Quite the contrary, when human agents and AI join forces, they form a powerful CX team—one that builds on their strengths, while minimizing their weaknesses. With AI in their corner, they can instead focus on the tasks that make a difference.

Artificial Intelligence 96

Artificial Intelligence Digitalization Customer Experience Communication 96

QYMATIX

FEBRUARY 5, 2024

Generative Artificial Intelligence (AI) has made fantastic progress in recent years and is increasingly influencing various aspects of our lives. Even before ChatGPT, there were impressive generative AI models. For example, AI entered our everyday lives in 2011 with Apple’s “Siri” launch.

B2B 52

B2B Artificial Intelligence Manufacturing Innovation 52

Zendesk

MAY 31, 2023

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.

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Management Customer Experience Communication 52