Red Star Kim

NOVEMBER 22, 2022

In recent workshops we have explored the use of creativity techniques to resolve client service issues, co-create solutions and improve client relationships. Particularly relevant in client services are: pessimism bias, spotlight bias, confirmation bias, status quo bias and the planning fallacy. Perception.

Brainstorming 130

Brainstorming Innovation Client Relationships Marketing 130

Farland Group

MAY 10, 2022

Andrew Greenwood is Chief Marketing and Communications Officer for ZS Associates, a management consulting and professional services firm focusing on consulting, software, and technology, providing services for clients in healthcare, private equity, and technology. The qualitative is simply, are we building relationships?

Client Relationships 59

Client Relationships Communication Marketing Meetings 59

Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. Welcome to Episode 53. Chris 02:17. Chris 06:58.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

ACT

MARCH 21, 2023

The COVID-19 pandemic triggered significant changes in several industries, particularly professional services. That, in turn, implies further struggles for the professional services industry. In this blog, we’ll delve deeper into the current professional services market and discuss a few noteworthy industry trends.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Zendesk

MARCH 24, 2023

Financial services are at a pivotal point in the industry. That means sales, claims, services, and transactions need to happen securely across digital channels. And while there’s increasing pressure to cut costs , financial services companies must take a prudent approach (not a slash and burn) to preserve the customer experience.

Financial Services 52

Financial Services Banking Customer Experience Media 52

Strategic Account Management Association

SEPTEMBER 11, 2020

CRM tools are not designed to manage triggered work streams or focus on sustaining and protecting ongoing revenue and client relationships – all activities that are fundamental to the successful implementation of a strategic accounts approach. Your customers deserve the best service. This is where CXM shines. The post Got CXM?

CXM 520

CXM Account Management Customer Experience Management 520

MTD Sales Training

APRIL 14, 2016

What improvements would you like us to make in our products or services that I could take back to the office/factory/designers? Who do you know who would also benefit from these products or services?”. The post 6 Questions That Will Enhance Your Client Relationships appeared first on MTD Sales Training. Happy Selling!

Client Relationships 48

Client Relationships Sales Training Profitability Sales 48

Arpedio

APRIL 30, 2024

The Components of Account Growth Strategy An effective account growth strategy comprises several essential components designed to help you optimize client relationships and drive sustainable growth. Assessing Client Needs Another essential aspect of analyzing existing accounts is assessing client needs.

Account Growth 52

Account Growth Client Relationships Business Growth CRM 52

Zendesk

JUNE 30, 2022

The key to customer retention and lifetime value is after-sales service. In this guide, we’ll explain what after-sales service entails and reveal 10 core activities that can improve your after-sales statistics. What is after-sales service? Why is post-sale service important? Cross-sell with paired products or services.

Sales 98

Sales Decision-making B2C Profitability 98

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. profit, growth and core legal services) How can Nexl help law firms execute their Strategic Account initiatives? (no-data-entry Helpful for competitor analysis.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

DECEMBER 5, 2023

A variety of specialist (to professional services) and mainstream CRM systems were explored. Others commented on the value of Home – Vuture – a system designed for professional services – for event marketing and noted its facilities to retain dietary requirements and other preferences. Email Online Invitations that WOW!

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

MTD Sales Training

NOVEMBER 24, 2016

Great partners ask us how they can track the results we are achieving with their services, so they can prove their value on an ongoing basis, and they can justify it concretely. Your customer service people should help our team with information to provide the value we need. It’s about plugging into our management system. Happy Selling!

Client Relationships 48

Client Relationships Suppliers Decision-making Negotiation 48

Account Management Skills

NOVEMBER 21, 2022

Welcome to Episode 75 with my guest Beth Sharma , Client Services Director at Hallam. This episode is for you if you’re interested in any of the following three areas: You’d like to know what the Client Services Director does in an award-winning digital marketing agency. And I got there, and it was a startup.

Digitalization 104

Digitalization Account Management Marketing Leadership 104

Red Star Kim

SEPTEMBER 14, 2023

It received such a warm and enthusiastic response that it was suggested we consider a series highlighting the giants of professional services marketing and business development. What’s the longest time you’ve sustained a professional relationship? I posted this on LinkedIn on 13 th September.

Management 130

Management Leadership Innovation Government 130

Sales Gravy

NOVEMBER 20, 2023

These teams play a critical role in ensuring that the client is successfully using the product or service and achieving their desired outcomes. Their insights can be invaluable for account managers looking to deepen client relationships. This information can guide your approach to offering relevant products or services.

Account Management 89

Account Management Management Client Relationships Business Growth 89

Sandler Training

JULY 15, 2021

The post How to Sell Through Supply Chain Issues, Product Shortages, and Service Delays appeared first on Sandler Training. There is clearly a limited supply of raw materials and finished goods around the world at the moment.

Supply Chain 124

Supply Chain Client Relationships Communication Sales 124

Sandler Training

JULY 14, 2021

Keeping a client is typically ten times cheaper and easier than finding a new one. Here are five powerful behaviors you can build into your account plan to support better, more profitable, and more loyal business relationships.

Customer Success 106

Customer Success Account Planning Profitability Client Relationships 106

Red Star Kim

MARCH 22, 2023

I’ve read many books on professional relationships – and I’ve even written one myself (see Better Business Relationships book by Kim Tasso (Bloomsbury) ). But I’m always on the look out for more that are relevant for professional services and practical. And guidance on scoring strength, knowledge and influence.

Leadership 130

Leadership Media Client Relationships Innovation 130

Arpedio

JANUARY 3, 2024

Understanding Account Management Account Management is a crucial aspect of sales and customer service, focusing on maintaining and nurturing existing customer relationships. It involves the day-to-day management of client interactions, ensuring their immediate needs are met and that they have a positive experience with the company.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Arpedio

MARCH 6, 2024

In today’s competitive business landscape, effective account management plays a pivotal role in fostering long-term client relationships and driving sustainable growth. It encompasses various tasks such as understanding client objectives, coordinating internal resources, and providing personalized support and solutions.

Account Management 52

Account Management Management Client Relationships Communication 52

Arpedio

JANUARY 3, 2024

Understanding these concepts is crucial for optimizing your business strategy and ensuring client success. Account Management is a critical function in sales and customer service, centered around the maintenance and nurturing of existing customer relationships. What is Account Management?

Account Planning 52

Account Planning Account Management Management Client Relationships 52

Arpedio

DECEMBER 15, 2023

Effective account managers are skilled at communication, problem-solving, and strategic planning, and they must be able to manage multiple clients and priorities simultaneously. The Importance of Account Management Effective account management is critical for the success of both clients and businesses.

Account Management 52

Account Management Management Client Relationships Negotiation 52

Arpedio

MARCH 5, 2024

It’s the backbone that sustains client relationships, fosters loyalty, and ultimately drives growth. By embracing innovation, leveraging technology, and prioritizing client-centric approaches, businesses can position themselves for sustained success in the dynamic world of account management.

Account Management 52

Account Management Management Client Relationships Prioritization 52

Arpedio

MARCH 5, 2024

By identifying upsell and cross-sell opportunities , mitigating churn, and optimizing resource allocation, businesses can maximize the lifetime value of their client relationships and achieve sustainable business growth. Furthermore, effective account management is crucial for driving growth and profitability.

Account Management 52

Account Management Management Client Relationships Facilitation 52

Account Manager Tips

MAY 25, 2021

More resources and attention on the needs of existing customers changed client relationships. Viewed as a supplier of products and services. Limited access to the client and usually via gatekeepers Preferred Partner. It should not be the same service you offer every client. Undifferentiated.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

Zendesk

FEBRUARY 10, 2021

Amid tightening tech budgets, companies shifted their spending from IT hardware to more cost-effective cloud services. Instead of paying for expensive on-premises data centers and servers, businesses were able to access the computer resources they needed through cloud service providers. But what is Platform as a Service technology?

Internet 52

Internet Software Software Customer Experience 52

Arpedio

JANUARY 9, 2024

Continuous Improvement: The business landscape is dynamic, and client needs evolve. Whether it’s refining communication methods, optimizing service delivery, or enhancing product features, a commitment to improvement is facilitated by a keen understanding of key metrics. Ready to increase customer lifetime value?

Account Management 52

Account Management Management Client Relationships Account Planning 52

Red Star Kim

APRIL 17, 2023

The main reasons cited for a lack of cross-selling were: everyone is too busy and there is a lack of information about the other services provided by the firm. All delegates spent between 10% and 49% of their time selling.

Management 130

Management Manufacturing Client Relationships Facilitation 130

Arpedio

JANUARY 5, 2024

Introduction to Relationship Management in Sales In the dynamic arena of sales, relationship management is more than a buzzword; it’s the linchpin of success. This concept has evolved from mere customer service to an intricate process of building and nurturing long-term partnerships.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Red Star Kim

SEPTEMBER 29, 2023

Differentiation is a critical aspect of professional services marketing and is no different in personal brands. A key consideration is the value a brand delivers to its customers or clients. It was interesting to compare these lists with responses to “How do you think M&BD is perceived at your firm?”.

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Arpedio

JANUARY 3, 2024

Cold calling involves reaching out to a prospect who has not previously expressed interest in your product or service. In contrast, warm calling involves reaching out to a prospect with whom you have already established some sort of relationship or connection. The primary benefit of cold calling is its potential for lead generation.

Client Relationships 52

Client Relationships Sales Communication Prioritization 52

Arpedio

NOVEMBER 29, 2023

Enter draw #1 Account-Based Selling Platform Treat your colleagues to an early Christmas present Relationship Mapping & Org Chart Improve your critical stakeholder relationships.

Client Relationships 52

Client Relationships Account Planning Stakeholders Account Management 52

Customer Think

DECEMBER 27, 2023

Today where competition is fierce and customer expectations are ever evolving and increasing, the role of a Customer Success Head or Client Relationship Manager is more critical than ever.

Leadership 52

Leadership Client Relationships Customer Success Management 52

Red Star Kim

NOVEMBER 24, 2023

Preparing M&BD professionals for the future – learning, skills (kimtasso.com) Neuroscience for learning and development by Stella Collins (kimtasso.com) Thought leadership Veteran professional services PR guru Tim Prizeman joined Rhea Wessel from The Thought Leadership Institute.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Arpedio

OCTOBER 17, 2023

Account management plays a central role in building lasting client relationships and ensuring customer satisfaction. They offer a comprehensive suite of features designed to streamline account-related tasks, including maintaining a client database, automating repetitive processes, and enhancing communication.

Account Management 52

Account Management Software Software Management 52

Arpedio

JANUARY 5, 2024

Understanding the Basics of Account Management The complexities of client relationship management and the nuanced strategies that underpin successful account management are essential knowledge for any professional seeking to navigate the intersection of customer engagement and business growth strategy.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Account Manager Tips

MAY 14, 2021

Termination notice period Next, look for other commitments, like service levels and key performance indicators. Are they paying too much, not enough or the right amount for your services? Things change and clients on long-term contracts are frequently on old pricing that's no longer competitive. How are you doing?

Key Account Management 218

Key Account Management Account Management Management Account Planning 218