Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. This lack of listening caused a plethora of problems for those trying to build empathy and trust in order to create client relationships and sell legal services. Listening is now the new superpower.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

MDI Training

MARCH 22, 2022

Empathy and understanding for your employees. Whether they have screaming children in the background or their partner is playing Playstation loudly on the side – it’s your job as a leader to treat your employees with empathy. Optimize self-leadership. How can VR help with leadership training? by Aline | 10.

Leadership 98

Leadership e-Learning Digitalization Digital Transformation 98

Planview

MARCH 8, 2024

Additionally, establishing peer-mentorship programs that pair people from different cultural, educational, and work experience backgrounds has not only provided valuable support but has also enriched our professional development by exposing us to different leadership styles and approaches. Ridhima Rajpurohit Sr. Yessenia Zavala Sr.

Banking 105

Banking Government Innovation Leadership 105

Red Star Kim

MARCH 1, 2024

This way we build mutual understanding and empathy. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results. And we can ask questions Why are questions so important?

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

DECEMBER 5, 2023

A variety of specialist (to professional services) and mainstream CRM systems were explored. Others commented on the value of Home – Vuture – a system designed for professional services – for event marketing and noted its facilities to retain dietary requirements and other preferences. Email Online Invitations that WOW!

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Account Manager Tips

AUGUST 14, 2022

Leadership 7. From service delivery to account growth, to customer retention, and everything between. Related courses: Empathy & Emotional Intelligence at Work. Learn skills that build empathy and trust and make it easier to work together. Leadership To be a leader, you don't need to have a title. Creativity 2.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Brooks Group

FEBRUARY 16, 2024

EI is also the foundation of sales, and the gateway to all of that is empathy. EI is a key to high performance, particularly for outstanding leadership. This means understanding where your product or service fits into the marketplace, aggressively prospecting those types of opportunities, and realizing what you are and what you’re not.

Emotional Intelligence 82

Emotional Intelligence Sales Sales Training Decision-making 82

Red Star Kim

OCTOBER 16, 2023

Delegates included both partners and business development professionals (some with a banking background) from law firms (employment, criminal, disputes, offshore), accountancy practices (audit, forensic, insolvency and restructuring and financial services. This post adds to the learning resources from the session. Dislike of selling?).

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

MARCH 25, 2024

The Prospect Who's Afraid to “Sell in” When we asked Patty Radford Henderson , CEO & Founder of Annum , about some of the most frustrating prospects she deals with, she referenced buyers who were a little sheepish about bringing potential offerings to company leadership. How to Handle Them: Implement cancellation policies with empathy.

Decision-making 106

Decision-making Sales Finance Prioritization 106

MDI Training

JULY 26, 2023

Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. On the other hand, artificial intelligence is still only an imitation of human behavior and cannot replace emotions, creativity, and empathy.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Hubspot Sales

APRIL 28, 2020

That's why many reps have developed tactics for optimizing their email open rates with the help of tools and software — but, another impactful and effective tactic for improving sales email response rate is the use empathy. How to Boost Email Response Rates With Empathy. Start Using Empathy in Your Sales Emails.

Sales 106

Sales Publishing Decision-making Communication 106

Zendesk

OCTOBER 4, 2021

You coach all agents—both veterans and new hires—on the company’s products or services and sales processes and techniques. You’ll communicate customer feedback to the product/engineering team, too, so they can make improvements to the product or service. Servant leadership. Make your intentions known to sales leadership.

Sales Management 98

Sales Management Management Sales Leadership 98

Red Star Kim

NOVEMBER 1, 2023

At the recent PM Forum workshop on “Selling processes and sales skills for marketing and business development professionals” we focused on sales and selling challenges in professional services. Selling challenges in professional services: Sales processes and skills. Their fee-earners are often in the same boat.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Mike Kunkle

AUGUST 8, 2023

So can the absence of purposeful change leadership and management. Study and invest in training for change leadership and management, and ensure key leaders on your team become experts. Change leadership is a key tent for growth and organizational success. Still, this lack of a strategic, systematic approach is a major barrier.

Sales 188

Sales Prioritization Innovation Leadership 188

Red Star Kim

FEBRUARY 14, 2023

So, for example, rather than thinking “ I am no good at business development” think about how to see this more positively – such as “I am really good at forming relationships with clients and delivering great service”. And then consider then how to apply the strengths to the areas where they are seeking support.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Freshworks

FEBRUARY 18, 2021

Customer service automation technology is commonplace in every sector, from artificial intelligence (AI) engines used to front-end a customer interaction and problem diagnosis, to ‘chatbots’ and robotic process automation (RPA) of transactions. . Bots vs People’ – the balance for public services. Service Automation – where to begin?

Artificial Intelligence 89

Artificial Intelligence Suppliers Digitalization Customer Experience 89

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. In return for their professional services, the consultant charges a fee. What is a consultant?

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

MDI Training

JULY 28, 2021

HR managers are often faced with the challenge of identifying employees who are suitable for leadership tasks. How do you know in practice whether an employee can and wants to take on a leadership role ? 2 MAIN LEADERSHIP STYLES. Transactional leadership = leading via goals. What is leadership?

Leadership 98

Leadership e-Learning Decision-making Digitalization 98

Zendesk

JUNE 30, 2022

The role of a customer success team is to help customers get the most value out of your product or service by proactively connecting with them throughout their lifecycle, anticipating their needs, and providing support. Is senior leadership on board? When to start your customer success team. Who is your customer? Collaboration.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

CMOE

MAY 28, 2021

With the changing needs and demands of clinical care, technology, and spending, leadership in healthcare must stay agile to keep up with the shifting tides. Who Fills the Leadership Role in Healthcare? Many individuals fill leadership roles in healthcare. Here are the five essential qualities for leadership in healthcare.

Healthcare 52

Healthcare Leadership Insurance Strategic Thinking 52

Zendesk

MAY 19, 2021

Many customer service agents reach a point in their career when they decide they want to transition into a new role. But one of the most likely moves is to become a customer service manager. After years of helping customers find answers to their queries and honing your service skills , you’re ready to take on more responsibility.

Management 52

Management Communication Customer Experience Construction 52

Red Star Kim

SEPTEMBER 26, 2023

Naturally it is important that the leadership team communicates the rationale for the change. If the leadership team ignores those who diverge from the agreed path then others will feel they too have permission to do the same. This is empathy. Nurture a change management movement – From “Let it go” to “Let it grow”.

Management 113

Management Co-Creation Communication Leadership 113

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

MDI Training

JULY 26, 2023

Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. On the other hand, artificial intelligence is still only an imitation of human behavior and cannot replace emotions, creativity, and empathy.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Leadership Digitalization 52

Arpedio

JULY 11, 2022

We’ll touch upon land and expand strategies, how to align teams internally, and why putting customers first and leading with empathy is so powerful to your business. On the side, Chet spends his time with career coaching as well as sales and leadership development. Empathy and vulnerability can – and should! Key takeaway.

B2B 52

B2B Account Management Customer Success Leadership 52

MDI Training

SEPTEMBER 29, 2023

In dialogue with Michael Kolleger: Leadership 4.0 and AI in transition In the kick-off of our new expert series “ Leadership 4.0: Leadership in the Changing AI Era “, Data Scientist Michael Kolleger took the time for an interview with us. So what would such a leadership style look like? Extremely unlikely.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Zendesk

DECEMBER 2, 2020

Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. Show empathy for customers who may be feeling a little lonely. Talk to your team about holiday protocols. Full Q&A with Chatdesk.

e-Learning 76

e-Learning Artificial Intelligence Leadership Brainstorming 76

Zendesk

JANUARY 15, 2021

As an organizational leadership tool, stories help to inspire both compliance from employees and enthusiasm, which leaders really need when they’re constantly having to ask people to evolve, grow, and change in response to the environment. Related read: Inclusive leadership has never been more imperative ]. Make it authentic.

Leadership 52

Leadership Supply Chain e-Learning Digital Transformation 52

Hubspot Sales

AUGUST 28, 2019

Regularly remind yourself and your team of the company mission, who you serve, and why your customers benefit from your product/service. She explains, "If sales leadership has this data, they can expand upon it with deal-related data. Benefer recommends, "Practice empathy. For some people, sales can be Groundhog Day.

Sales 141

Sales Sales Leadership Leadership Meetings 141

Hubspot Sales

NOVEMBER 17, 2020

Leaning into customer empathy. At HubSpot, the leadership team held weekly AMAs available for the full company to attend. Customer Empathy in Communications and Policies Build Trust. Do any of your products or services benefit those regions? Lean into customer empathy. Team enablement and inspiration.

Virtual Selling 126

Virtual Selling Shareholders Decision-making Communication 126

Flevy

MARCH 26, 2024

However, Digital Transformation efforts often fail to maximize their value potential when leadership focuses solely on enhancing specific touchpoints rather than addressing the entire Customer Journey, which spans multiple departments and channels. View the full presentation here: [link] 8.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Zendesk

FEBRUARY 7, 2022

What’s the difference between customer support and customer service? Customer support is the team of people who provide help when customers have trouble with a company’s products or services. What’s the difference between customer service and customer support? Customer service. What is customer support?

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Upland

SEPTEMBER 1, 2023

Enhancing Customer Experience through Guided Selling Guided selling provides customers with a curated experience, leveraging various tools and techniques to enhance their understanding of products or services. This understanding allows them to position products or services as solutions that address these specific issues.

Decision-making 195

Decision-making Stakeholders Customer Experience CRM 195

Showpad

JUNE 15, 2020

Sales professionals are expected to be experts in their industry and the products or services they sell. Customer-focused training materials and sessions help salespeople improve their empathy, communication and ability to directly correlate your solution to buyer needs. . Enhance customer appreciation. Promote team building.

Sales Training 83

Sales Training Interpersonal Skills Sales Brainstorming 83

Red Star Kim

JUNE 16, 2022

Rather than the strategic, focused and co-ordinated approach that we’d like – it was felt more like the Wild West in professional service firms at times. This old video of an advert from EDS combines the Wild West theme with another metaphor that is famous in professional services – that of herding cats! Sector represented?

Management 130

Management Key Account Management Digitalization Communication 130

Upland

JANUARY 29, 2024

This key component of account planning involves analyzing current client relationships to uncover areas where additional products or services could be beneficial. Your sales teams can expand your offerings within known accounts, leveraging established trust and empathy with clients.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

MDI Training

MAY 20, 2021

Hey, Marina is a member of our LinkedIn expert group If you would like to exchange thoughts and ideas about “Agile Leadership Development”, please send us a request. Digital training formats for leadership development. We help make leadership development more agile with our digital training formats: E-learnings.

e-Learning 86

e-Learning Leadership Digitalization Digital Transformation 86