Zendesk

NOVEMBER 14, 2023

Given the significance of EX, we’re thrilled to announce our latest batch of product innovations, designed to help internal service teams, such as IT and HR, deliver exceptional employee experiences. With our latest capabilities, Zendesk users can now make their help center a one-stop shop for all their employees’ self-service needs.

Innovation 52

Innovation Finance Onboarding Prioritization 52

Zendesk

AUGUST 31, 2023

Create customized workflows and automations with an easy-to-use workflow automation designer integrated directly into Zendesk. Chat (Messaging) is the Gartner-leading conversational AI for exceptional customer self-service. Build, test, and design workflows on the fly. Listen, respond, and resolve (automatically).

e-Learning 52

e-Learning Banking Management Communication 52

Insightly

JUNE 1, 2022

During the last few months, the Insightly team has worked diligently to bring a full suite of feature updates to all four Insightly products: CRM, Marketing, Service, and AppConnect. What’s new with Insightly Service? In September of 2021, Insightly Service was added to the platform. Ticketing Management.

CRM 98

CRM Marketing Finance Publishing 98

Zendesk

NOVEMBER 30, 2023

Zoom is the leader in modern enterprise video communications–with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. By automating support workflows with AI agents, customers can reduce support costs by up to 75 percent.

Co-Creation 52

Co-Creation CRM Communication Customer Experience 52

Zendesk

MAY 8, 2023

Here are three ways software and cloud services companies can use AI to control costs: 1. Reduce operational costs without degrading service quality There’s a general consensus among technology leaders that now is not the time to scale back customer support. saved due to the reduction in tickets.” ” Read the story 2.

Prioritization 98

Prioritization Software Software Profitability 98

Zendesk

NOVEMBER 29, 2022

Kore.ai (SunCo) is the Gartner Magic Quadrant Leader in conversational AI and brings intelligent Virtual Assistant automation to Zendesk Sunshine Conversations. When finance approves or rejects, the agent is instantly notified and the ticket is updated for auditing purposes. Support Change Assistant.

e-Learning 98

e-Learning Finance Banking Construction 98

Insightly

MARCH 10, 2023

That’s where help desk software or customer service software comes in. Help desk software is designed to streamline customer support by automating ticket tracking, managing service requests, and providing communication channels for customer inquiries.

Customer Experience 52

Customer Experience Software Software CRM 52

Zendesk

APRIL 29, 2022

Now you can create down-to-the-minute timers on tickets to facilitate just about any possible time-based use case. Each timer can have its own custom ticket actions based on timer events. Each timer can have its own custom ticket actions based on timer events. It features unlimited timers with flexible workflows. LaunchDarkly.

Artificial Intelligence 98

Artificial Intelligence CRM Facilitation Software 98

Zendesk

OCTOBER 31, 2023

View available templates directly in the ticket, with filtering capability built in to help find the perfect template quickly. Link your support tickets to Setyl assets, people, service accounts, apps, departments, locations, and legal entities. Create and manage ‘Messaging Templates’ via the Admin Panel.

Government 52

Government Finance Retail Decision-making 52

Apptivo

JANUARY 2, 2023

Provide great customer service experiences with Apptivo Help desk software. With the use of such a system, firms may quickly address customer queries, cutting down on customer attrition. This is made feasible by a help desk system that gathers support requests from websites, live chat, email, and social media.

Customer Experience 52

Customer Experience Software Software Prioritization 52

Zendesk

JULY 28, 2022

Exclude users with open tickets from certain flows and campaigns, so your company doesn’t risk seeming out of touch by sending promotional emails or SMS to those with pending issues. Build targeted segments with all your data in Klaviyo, including ticket information from Zendesk. Respond to SMS inquiries directly from Zendesk.

Logistics 98

Logistics Media Customer Experience Management 98

Zendesk

AUGUST 30, 2021

Allow agents to instantly view historical customer orders as soon as they open a ticket. Empower your reps and agents to book appointments with your customers or follow up with them to help resolve tickets quickly. Ticketscout (Support) is an AI Search Engine that optimizes your support team’s ability to answer tickets.

Small Business 98

Small Business eCommerce Facilitation Publishing 98

Zendesk

OCTOBER 29, 2021

” The ParcelPanel app for Zendesk will display the associated shipments for the customer at the ticket view, including information like order number, order date, tracking number, courier, shipment status, transit time, and more. Shortcuts (Support) (paid) is one click access to your business systems.

Artificial Intelligence 98

Artificial Intelligence eCommerce Finance Software 98

Apptivo

OCTOBER 3, 2023

" title=" Key Customer-Centric Field Service Metrics" data-src="[link] /> 1. What is Field Service Automation? 5 benefits of Using Automation in Field Service 3. Why do service companies use Field Service Automation Software? Why choose Apptivo for your Field Service Automation Platform?

Software 52

Software Software Prioritization Organization 52

Nutshell

APRIL 18, 2024

An SCV aggregates data from multiple sources, such as marketing platforms, sales interactions, support tickets, and more. Make a list of all your customer data sources, like CRM systems and marketing platforms, and assign someone to oversee each one. To get started, follow the key steps below.

Government 77

Government CRM Decision-making Customer Experience 77

Zendesk

DECEMBER 21, 2021

When spending is up and inventory is down, it puts extra pressure on busy customer service teams at a time when ticket volume is already high. But with employee retention at risk and customer service having famously high turnover rates, even without a pandemic, recognition needs to be a business priority.

Supply Chain 98

Supply Chain Retail eCommerce Customer Experience 98

Zendesk

FEBRUARY 8, 2022

They needed a system that could provide structured digital support, generate performance reports, and integrate with other core applications. “We Director of systems and service technology, Vimeo. Upon implementing Zendesk, Vimeo was able to: Deflect 30% of tickets with self-service tools. Attend the webinar.

Construction 98

Construction Digitalization Customer Experience Software 98

Agile CRM

MARCH 14, 2022

Most successful organizations and top companies have mastered the art of customer relations and making services relatively simple for their customers. According to Nextiva, 96% of consumers worldwide believe that customer service is an important factor in their decision to remain loyal to a brand.

Software 52

Software Software Customer Experience Facilitation 52

Zendesk

JUNE 30, 2022

Give your support team enhanced context of each customer’s experience with Ometria data displayed alongside live support tickets. Bloomreach Engagement integrated with Zendesk provides Bloomreach Engagement data in your Zendesk Ticket Sidebar. GetFeedback. Additional apps added in June.

Artificial Intelligence 98

Artificial Intelligence Retail Suppliers Customer Experience 98

Zendesk

JUNE 29, 2023

YellowAI YellowAI (Messaging) is a dynamic automation platform (DAP) built on multi-LLM architecture that is continuously trained on billions of conversations for scalability, speed, and accuracy. All conversations from a buyer will be kept in one ticket. Setup is quick and doesn’t require professional services or manual fine-tuning.

eCommerce 52

eCommerce CRM Customer Experience Management 52

Apptivo

MARCH 10, 2023

In a world where customers are the kings and queens, providing exceptional service has become the key to winning their hearts and wallets. From phone and email to live chat and self-service portals, a help desk can come in many shapes and sizes. A help desk is a centralized system for managing customer enquiries and support requests.

Logistics 52

Logistics Software Software Sales 52

Agile CRM

DECEMBER 12, 2022

The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues. This made it possible for teams to prioritize and respond to customer requests more quickly and effectively.

Software 52

Software Software Customer Experience Prioritization 52

Zendesk

OCTOBER 25, 2023

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. All of this increases the risk of burnout and higher employee turnover.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Zendesk

DECEMBER 15, 2022

Merge for Zendesk Support and Sell (Support) (Sell) lets you add ticketing and CRM integrations to your platform of choice within a day. Enable real-time two-way sync between Google Contacts, Microsoft 365, iCloud, and your favorite cloud applications–and clean up your duplicate contacts between systems.

Artificial Intelligence 52

Artificial Intelligence Construction Government CRM 52

Insightly

JULY 31, 2023

million users worldwide, Insightly delivers a platform that empowers companies to build lasting relationships with their customers and take their businesses to the next level with a powerful CRM , marketing automation , a customer service app , and an integration tool. Insightly Service is a key part of our unified suite.

CRM 52

CRM Decision-making Customer Experience Marketing 52

Zendesk

MAY 31, 2023

TeamViewer Enterprise TeamViewer Enterprise for Support and Chat (Support) (Chat) gives you easy and fast remote support and desktop sharing directly from your tickets. With TeamViewer, you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux, and mobile devices.

e-Learning 52

e-Learning Communication Innovation Management 52

Zendesk

JANUARY 26, 2023

Virtru Secure Share Virtru Secure Share (Support) helps you close support tickets faster by making it easier to securely exchange sensitive information with customers–without ever leaving Zendesk. This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security.

Internet 52

Internet Construction Government Profitability 52

Zendesk

DECEMBER 14, 2022

Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. But as you expand your reach and introduce new products and services, you will inevitably bump up against some serious limitations with this approach. You can’t answer questions as quickly.

Software 52

Software Software Media Finance 52

Zendesk

FEBRUARY 28, 2023

RewordMaster RewordMaster (Support) ensures that your customer service agents are able to effectively communicate with customers in a professional manner that reflects your company’s voice in any supported language. Enter an example ticket ID and use the liquid markup editor to search for any placeholders including custom ticket fields.

Construction 52

Construction Decision-making Communication Organization 52

Zendesk

JANUARY 30, 2023

Or are they harboring warm, pleasant feelings about your products and services? Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. Are your customers frustrated and angry? What is customer sentiment analysis? What is a customer sentiment score?

Media 98

Media Software Software eCommerce 98

Zendesk

MARCH 7, 2022

It was not long ago that buzzwords like AI, automation and omnichannel struck a similar chord. Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. AI & Automation.

Artificial Intelligence 98

Artificial Intelligence Retail Customer Experience Small Business 98

Zendesk

MAY 9, 2023

Zendesk AI, purpose-built for CX Today we announced Zendesk AI as our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve your service experience, save time, and better understand your customers. Moreover, this technology is available today.

Supply Chain 97

Supply Chain Artificial Intelligence Innovation Customer Experience 97

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. Here are some examples of how to use AI in customer service for your business.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Hubspot Sales

MAY 23, 2019

And 90% of consumers rate an "immediate" response as important or very important when they have a customer service question. They help marketers nurture leads, allow salespeople to engage with prospects, and assist customer service representatives to respond to questions quickly. Deals, tickets, and more can be created from live chats.

Software 126

Software Software CRM Media 126

Insightly

JANUARY 26, 2024

About 7 years after Salesforce launched, HubSpot hit the scene as a marketing automation platform. Both of these companies made historic debuts: Salesforce’s was a cloud-based CRM and HubSpot’s was marketing automation for all. In 2015, HubSpot added a CRM component. It is truly an all-on-one application to run your business.

CRM 52

CRM Artificial Intelligence Decision-making Marketing 52

Zendesk

FEBRUARY 28, 2022

Lodago also gives you booking links that you can insert in your email signature and in your emails sent from the automation platform. Message Board (Support) lets team leads and admins notify agents of significant events related to customer service or specific tickets. Message Board.

Energy and Utilities 52

Energy and Utilities Stakeholders Prioritization CRM 52

Zendesk

DECEMBER 16, 2021

Convey (Support) is taking shipment visibility to the next level; providing and normalizing more carrier connections, more accurate data, algorithmic exceptions, and predictive insights into a common language for automation and proactive work design. Pipedrive (Support) is a powerful sales CRM and pipeline management software.

Prioritization 96

Prioritization Software Software CRM 96