Mike Kunkle

JUNE 12, 2022

BAIN: The Great Retooling: Adapting for Coronavirus and Beyond. This is a post I never wanted to write. I originally posted it as a LinkedIn Article in August of 2020 and unfortunately, find it relevant again already in mid-2022. At the time I published it initially, I had hoped the worst of the pandemic-fueled layoffs were behind us.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

PartnerTap

JANUARY 10, 2024

Here’s the issue – the foundational sales system, your CRM, was never designed for co-selling. CRM is great for managing pipeline and keeping track of the sales activities from everyone inside your company that’s involved with the deal. I bet most people reading this have played this painful game of telephone and unanswered emails.

B2B 52

B2B CRM Suppliers Sales 52

Help Scout

MAY 12, 2021

Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. What is customer retention and how is it measured?

Finance 116

Finance Account Management Business Growth Communication 116

Nutshell

JANUARY 30, 2020

Who’s attending webinars. A CRM is an integral piece of software for marketers and salespeople. Powerful and versatile, CRMs are used to manage every aspect of the sales pipeline , from signing up newsletter subscribers to nurturing longtime customers, and literally everything in between. We’ve got your back, marketers! Segmentation.

CRM 155

CRM Marketing Decision-making Advertising 155

PandaDoc

APRIL 3, 2023

Improve team communication skills Sales teams and managers can develop and learn from great sales training and improve everyone’s ability to think on their feet and improve decision-making skills. In fact, if that’s your current sales training program, all of that hard work and education could be forgotten by your team in just a few months.

Sales Training 98

Sales Training Management e-Learning Construction 98

Planview

AUGUST 18, 2023

It can be a great equalizer, enabling the organization to operate as a dynamic entity rather than a collection of silos. With that said, having a solid foundation in PPM can help your company become better positioned when starting an SPM journey. However, SPM implementation isn’t a point-and-click process. The takeaway?

Management 52

Management Prioritization Software Software 52

Envisio

APRIL 6, 2023

Beyond simply being a place where the free books are (which, don’t get me wrong, is GREAT), libraries provide a number of critical services. Saskatoon Public Library, SK Saskatoon Public Library is opening their new central library in 2026 and they are laying careful foundations –both literally and figuratively–to get there.

Government 52

Government Digitalization Stakeholders Software 52

Nutshell

APRIL 4, 2019

After all, your welcome email sets the foundation of your branding and helps to establish the connection you have with your customers or potential customers. Template: Hey [name], I’m [name], the founder of [company name] and I’d like to personally thank you for signing up to our service. Want to get more out of [product/service name]?

B2B 109

B2B B2C Onboarding Communication 109

Apptivo

MAY 31, 2023

Sales funnel stages: understanding the customer journey Awareness stage The first stage of the sales funnel is concerned with grabbing potential consumers’ attention and raising awareness of a product or service. Interest stage Potential buyers show an active interest in a product or service at the interest stage of the sales funnel.

Sales 52

Sales Decision-making Advertising Media 52

SuperOffice

MAY 3, 2021

Outbound sales often have a bad rep thanks to cold calling and aggressive sales scripts. This type of outbound sales is irritating, unsustainable, and results in a lot of dead ends and wasted efforts. And it’s no surprise. Outbound sales efforts are meant to be a relationship-focused business activity. What is outbound sales? My name is John.”

Sales 69

Sales CRM Media Advertising 69

Mike Kunkle

NOVEMBER 21, 2023

Note: AirCo Solutions is a completely fictional company that we created for our Modern Sales Foundations training program at my employer, SPARXiQ. You can skim through the below initial facts on industry and products/services. Hence, the topic of “Using Multi-Factor Analysis to Maximize Sales Performance Improvement.”

Acquisition 272

Acquisition Sales Decision-making Account Management 272

Mike Kunkle

FEBRUARY 27, 2023

Here, you want to influence toward building a charter with your “Bricks in the Wall” (your common cross-functional collaborators), to build enablement foundations for things that will solve problems or provide what sellers need (training, messaging, content, tools). I have always struggled with blanket, whitewash advice.

Sales 56

Sales Onboarding Publishing Transportation 56

Zendesk

SEPTEMBER 29, 2022

The reverse is true with inbound sales : a potential customer contacts a business to ask about a product or service. Outbound sales works to actively sell a product or service, while inbound sales focuses on educating interested buyers. And we have stats to prove it. What is outbound sales? Benefits of outbound sales.

Sales 52

Sales CRM Media Decision-making 52

Hubspot Sales

MAY 30, 2019

The stages must align with the buyer's journey: T he process buyers go through to become aware of, evaluate, and purchase a new product or service. Sending a helpful TED Talk or webinar is also a great way to grab a prospect's attention and provide valuable educational resources in an engaging manner. Let's dig into each.

Procurement 107

Procurement Negotiation Sales Leadership Sales 107

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. We chatted about: – the importance of having a client development plan. Alex 00:25. Alex 00:41.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SuperOffice

DECEMBER 8, 2020

You also have the ability to: Identify warning signs of problems in your business via customer complaints , negative feedback and reviews, Personalize your products and services to satisfy the wants and needs of your customers , Increase customer retention and satisfaction. As a result, customers are switching to competitors. Purchase habits.

Marketing 98

Marketing Customer Experience Profitability Media 98

SBI

MARCH 1, 2020

Enabling sales with the information helps them deliver a great buying experience that is, we believe, the foundation of an enduring post-sale client experience. What stands in the way of a great buying experience today (pre- or post-sale)? Q: SHOULD SELLING BE VIEWED AS A BUYING EXPERIENCE AND WHY.

Sales Training 47

Sales Training Sales Investors Digitalization 47

Insightly

JUNE 26, 2023

You also likely will spend a great deal of time and resources to find the best CRM for your business. Enhanced Customer Service: CRM training equips your team with the skills and knowledge to provide exceptional customer service. You’ll likely pay an initial onboarding fee and then monthly fees by seat in perpetuity.

CRM 52

CRM Decision-making Software Software 52

Red Star Kim

FEBRUARY 6, 2023

I’ve known David Brady – the serial entrepreneur specialising in professional services marketing technology – for more years than either of us care to acknowledge (but see the articles below if you’re interested). Its mission is to eliminate bad contact data in professional services firms and make CRM and marketing teams more successful.

Marketing 26

Marketing Artificial Intelligence CRM Digitalization 26

Mike Kunkle

NOVEMBER 26, 2022

Enablers are in a great position to create fulfilling careers for themselves, but are drowning in unstructured chaos and often receive conflicting advice, which prevents them from making an impact. Here is what Felix had to say when we launched: Why Did We Create this Learning Experience? . That’s what the coaching will accomplish.).

Sales 200

Sales Leadership Transportation Sales Training 200

Nutshell

APRIL 28, 2020

Decide when you’re going to start, when you’ll take breaks, and when you’ll sign off for the day—before your day begins. Your productivity metrics will thank you. Want to learn from the masters? The Sell to Win Playbook collects 55 of the best expert sales tips we’ve ever published. Download it today! GET THE PLAYBOOK.

Remote Working 121

Remote Working Sales Software Software 121

SBI

AUGUST 22, 2019

AI-based recommendations are as great a game changer as our original Conversation Intelligence product,” said Roy Raanani, CEO and co-founder of Chorus.ai. Chorus.ai ’s Recommendations highlights the most important calls and moments for each rep and manager to review, allowing everyone in the organization to benefit.

Account Planning 22

Account Planning Acquisition Meetings Sales Management 22

Mike Kunkle

JULY 4, 2022

This makes your FLSMs a great source of content, customization advice, feedback, and training program (or other enablement initiative) reality checks. This makes your FLSMs a great source of content, customization advice, feedback, and training program (or other enablement initiative) reality checks. Insert ominous music here.].

Sales Management 130

Sales Management Management Sales Sales Training 130

SmartKarrot

MAY 30, 2022

Lack of proactive customer service. This arises from a lack of proactive customer service. Customer service needs to be active and respond to customer questions and product doubts. Customer success is essential for business success. The goal of companies is to ensure customers stay with the company. What is Product Success?

B2B 10

B2B Customer Success Facilitation Customer Knowledge 10

Nutshell

FEBRUARY 20, 2024

If you think of your website as a brick-and-mortar store—your homepage would be your storefront where you’d let prospective customers know about all the great products and services you offer. It’s a great way to target a segment of your target market for better-quality leads and conversions.

Marketing 71

Marketing CRM e-Learning Media 71

Nutshell

MARCH 17, 2023

After all, your welcome email sets the foundation of your branding and helps to establish the connection you have with your customers or potential customers. In both cases, a person has made a commitment to your company based on what you’ve shown them so far, and you have a wonderful opportunity to capitalize on that positive sentiment.

B2C 154

B2C Onboarding Decision-making B2B 154

SBI

APRIL 17, 2012

Chile is a wonderful and extraordinarily vibrant country, with remarkably friendly people, great food, and lots of interesting and memorable things to do. Tweet The street sellers of Santiago. I have just returned from a long-anticipated trip to Chile– my husband’s native land. Our Guide at Vina Veramonte: Margaritte.

Construction 48

Construction Media Digitalization Sales 48

Nutshell

MAY 1, 2023

It doesn’t matter how good a salesperson you are, you can’t convert every single lead that comes your way—mostly because a handful of your leads won’t be a good fit for the products or services you sell. When to use this question: In general, this is a great question to ask at the beginning of the sales process.

Decision-making 115

Decision-making Sales Negotiation Prioritization 115

Mike Kunkle

JULY 2, 2022

My building blocks framework, with its dozen blocks, systems thinking, communication, cross-functional collaboration, and optional sales support services, is one of the more inclusive models today (which also does make it overwhelming to some). Enablement is Booming. How I Define Sales Enablement. So, what is sales enablement?

Sales 130

Sales Sales Training Leadership Decision-making 130

Hubspot Sales

AUGUST 21, 2023

You can create a GTM plan for a new service, a new branch of your company, or even an entirely new business. Go-to-Market Strategy Benefits As you develop a new product or service, it’s vital to start drawing a go-to-market strategy that’s customized to fit your budget and your buyer persona. Take Apple, for example.

Marketing 98

Marketing Brainstorming Decision-making Advertising 98

SmartKarrot

JUNE 10, 2020

Every month, they scour the world – much like Indiana Jones – for the gems of the customer service world. Because Customer Success is a relatively new field and the ones who can guide you are also new to this. Every organization, communities and experts are posting tonnes of material online on Customer Success. 1 Sixteen Ventures.

Customer Success 10

Customer Success Customer Experience Account Management Management 10

Red Star Kim

JUNE 27, 2023

The delegate aims, poll results and key takeaways are shown below. Early engagement The need for early fee-earner engagement was one of the main takeaways by delegates (see below). There were numerous reasons to strive for early engagement with fee-earners during campaign development and project management. And you build in amplification.

Leadership 130

Leadership Management Stakeholders Communication 130

Insightly

JANUARY 2, 2024

Review a webinar where sales leaders talk about ways to improve ROI from CRM. This sounds great in theory, but, in reality, it rarely works due to goal misalignment. The return on investment (ROI) calculation is ubiquitous in business. Facilities managers use ROI to determine the value of real estate investments. the ROI of CRM).

CRM 52

CRM Co-Creation Onboarding Decision-making 52

Insightly

JANUARY 4, 2024

Insightly partnered with RevGenius to host a webinar with Mallory Lee VP of Operations at Nylas and Ping Del Giudice , a revenue leader and former VP of Revenue Operations at Leapsome. The webinar, entitled “7 Ways a CRM helps your sales leader stay sane” was a lively conversation among these exceptional professionals.

CRM 52

CRM Sales Decision-making Customer Experience 52

Zendesk

APRIL 13, 2021

But there’s also a great risk in elevating personalization over privacy concerns. How to provide personalization in customer service and support. Prior customer service interactions. A 2020 study showed that customers only wanted to buy from the companies that knew them best. How data-driven personalization works.

Advertising 93

Advertising Customer Experience eCommerce Software 93

SmartKarrot

JUNE 30, 2021

This product adoption FAQ will answer some of the core questions around the concept. This FAQ will ensure product adoption is easy to understand and implement in any organization. Let us start with the frequently asked questions around Product adoption. Frequently Asked Questions: What is Product Adoption? What are the stages of product adoption?

Onboarding 10

Onboarding Customer Success Media Software 10

SuperOffice

JULY 5, 2022

Find out how they use your product and services and what you can do to make their workday better. This is your existing customer profile and you can use the feedback they share to make your products and services better, which helps to keep them longer. They’ve evolved. And that’s where modern day B2B marketing begins.

B2B 129

B2B Marketing Acquisition Media 129