SBI Growth

MARCH 22, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 86

Digital Transformation Marketing Digitalization B2B 86

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The need to maintain customer relationships and scale operations is critical right now and likely to remain so for some time. Podcast and Video Popularity to Continue .

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

JUNE 2, 2021

The year 2020 shook SMB and Enterprise businesses across the world. Customers are increasingly preferring live chat for customer service with 73% satisfaction levels as compared to 61% for email and 44% for phone. AI-powered messaging puts your customers first. Customer experience is the ultimate differentiator.

Digital Transformation 52

Digital Transformation Acquisition Customer Experience Communication 52

Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. The customer contact center is changing—morphing into an interface that allows messaging to be the dominant communication method. That’s where the world is moving—toward what the experts call the Conversational Customer Experience (C-CX). A resounding why.

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

ACT

JANUARY 13, 2023

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. for free for 14 days.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. They’re critical for creating the smooth, fast support experience today’s customers expect. But in many cases, a well-trained bot will provide customers with the answer they need, faster than is humanly possible.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. Let’s explore customer experience trends that will define this decade. Top 27 Customer Experience Statistics to Know in 2021.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

SuperOffice

FEBRUARY 21, 2022

Just like a decade ago, Customer Relationship Management (CRM) in 2022 is set to be about customer-centricity. Just like before, personalization and proactive communication will play a key role in customer retention. It means they can’t deliver consistent customer experience and build strong customer relationships.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

SuperOffice

MAY 16, 2021

As our lives become increasing ly digital , both the way businesses provide customer support and what customers expect from brands have changed. Thus, th e companies that score below sector averages in customer satisfaction have an average profit (EBITDA ) of 14.5%, while those scoring above sector average enjoy a 24.7%

CRM 129

CRM Digitalization Customer Experience Digital Transformation 129

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. But how could they do this without the often typical complicated sales process that leads to an unpleasant customer experience?

Meetings 59

Meetings B2C Stakeholders B2B 59

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8