Showpad

JUNE 29, 2021

Putting buying decisions on hold was most likely a safety mechanism during 2020. We learned that 84% of organizations said they were forced to undergo significant digital transformation since the pandemic. Driving engagement in face-to-face meetings is different from driving engagement in remote and video-based meetings.

Digital Transformation 59

Digital Transformation Decision-making Digitalization Onboarding 59

MDI Training

MAY 20, 2021

The search is on for the perfect solution that meets all the technical criteria and, by chance, also provides exactly the right content for the company. use existing systems : existing intranets or communication platforms/channels may not be able to perform all LMS functions; however, they probably can do more than you think.

e-Learning 86

e-Learning Leadership Digitalization Digital Transformation 86

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

MDI Training

FEBRUARY 9, 2021

This valuable contribution is full of practical tips for all those who want to take the opportunity to look at the topics of collaboration, communication and leadership and reflect on what they want to continue to do or what they want to focus on more in the future. Design the communication processes and ensure the flow of information.

Leadership 52

Leadership Onboarding Digital Transformation Innovation 52

MDI Training

JUNE 18, 2021

“Ambiguity” The year 2020, with the COVID pandemic, has once again reinforced the rapid pace and dynamics of changed and changing conditions. This includes the competencies relevant to the requirements [personal, communicative, methodological, special, technical and management competencies]. The environment is VUCA.

Management 98

Management e-Learning Leadership Digitalization 98

Planview

AUGUST 16, 2022

For example, different hypothetical scenarios can be run to verify that current resource capacity across multiple regions or organizations will meet anticipated demand — and if this is not the case, then the recruiting pipeline can be restarted or accelerated accordingly. Discover More Resources For Your Connected Services Journey.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Strategic Communications

JULY 25, 2023

Roulic’s 2020 and 2021 events were only virtual, and now, she states, hybrid events—where both attendees and speakers have the option to join either virtually or in person—are here to stay. He’s senior creative director with InVision Communications and the author of Gather: The Business of Coming Together.

Digitalization 52

Digitalization e-Learning Publishing Digital Transformation 52

ACT

JANUARY 13, 2023

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. By combining these with email, phone, and social media channels, SMBs can meet their customers where they are to provide better customer service. Remote onboarding.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. The customer contact center is changing—morphing into an interface that allows messaging to be the dominant communication method. Why have businesses been reluctant to facilitate customer communication through these platforms? Pretty much known, wasn’t it? A resounding why.

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

Showpad

APRIL 9, 2021

In the summer 2020 report, only 10% of those surveyed said that cost savings were their prime motivator. As part of an overall digital transformation policy, sales enablement platforms can add tremendous value for organizations. Launch your remote training journey with a professional sales enablement platform.

Facilitation 52

Facilitation Artificial Intelligence Digitalization Remote Working 52

SBI

NOVEMBER 19, 2020

The no-risk, cost-efficient program is Mediafly’s latest, most transformative offering since its recent acquisition of visual communication solution Presentify™, positioning the company as the only sales enablement provider in the market that combines content creation, content management technology and content usage analytics all in one platform.

Digital Transformation 27

Digital Transformation Acquisition Healthcare Sales 27

Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. Previously, a deal’s loose ends were sorted out during in-person meetings where sales reps could fall back on their techniques and experience.

Meetings 59

Meetings B2C Stakeholders B2B 59

Red Star Kim

JUNE 27, 2023

41% Marketing 24% PR/Communications 24% Business development 6% Events 6% Content creation How confident are you about developing and implementing campaigns? 0% 6% 0% 6% 24% 47% 12% 0% 6% 0% Which aspect of the session is of most interest? 100% Yes – but we could do better Which research methods have you used?

Leadership 130

Leadership Management Stakeholders Communication 130

MDI Training

JULY 21, 2022

According to PwC , Millennials will make up 50% of the workforce by 2020. And if that’s not the case, I want that to be communicated honestly and transparently as well, so I know how I can improve. And, as I said before, transparent and honest communication is a must for me. I haven’t given that much thought yet.

Digital Transformation 52

Digital Transformation Leadership Digitalization Advertising 52

Zendesk

MAY 3, 2021

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases. No industry is immune to digital transformation.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Showpad

FEBRUARY 23, 2021

2020 put everyone to the test. In fact, the University of Bologna, the oldest university in the world, put 80,000 students online in just three days in early 2020 using Microsoft Teams. In the past quarter, Microsoft Teams users generated more than five billion meeting minutes in a single day.

CRM 59

CRM Digital Transformation Meetings Digitalization 59

Insightly

MAY 28, 2021

Insightly CEO Anthony Smith shares a few must-reads for entrepreneurs in 2020. Not every position will meet all your goals. You get the benefit of learning and growing without the learning curve of a new industry, new co-workers, and a new office (or Zoom meeting code). Meet new people. Business & tech. Read more.

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

Apptivo

OCTOBER 21, 2021

billion in 2020 , showing a growth rate of 10.1%. Consider including sales metrics reports from your CRM platform in a weekly staff meeting and annual or semi-annual strategic planning. Maintaining quick and reliable communication in customer relationship management is critical to a growing company. But what is a CRM?

CRM 98

CRM Healthcare Digital Transformation Software 98

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. Here are some insights from a report by Pew Research Center and Meet Generation Z—an episode of the McKinsey Podcast. Communication Channels—Preferences Across Customer Segments. Email remains the most universal communication channel.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

SuperOffice

MAY 16, 2021

As our lives become increasing ly digital , both the way businesses provide customer support and what customers expect from brands have changed. digital customer engagement solutions. 2020 report , PWC found that the number of companies investing in the omni-channel experience has jumped from 20% to more than 80%.

CRM 129

CRM Digitalization Customer Experience Digital Transformation 129

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world? Freshdesk keeps track of all communication with customers.

Customer Experience 53

Customer Experience Software Software Transportation 53

SmartKarrot

SEPTEMBER 25, 2020

In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. We’re all acutely aware of the global pandemic situation prevailing in 2020. Establishing cross-functional communication. And the numbers don’t lie! Source: Keap.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. We’re all acutely aware of the global pandemic situation prevailing in 2020. Establishing cross-functional communication. And the numbers don’t lie! Source: Keap.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8