Freshworks

JANUARY 25, 2021

A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. In 2020, we saw digital transformation happened at breakneck speed. Focusing on your customers.

Customer Experience 98

Customer Experience Digital Transformation Digitalization Publishing 98

Openview

NOVEMBER 17, 2020

17, 2020 – OpenView Venture Partners , a leading venture capital firm focused on business software, today announced the expansion of its investment team with the addition of Sanjiv Kalevar. Founded in 2006, OpenView Venture Partners is a venture capital firm investing globally in business software companies. Boston, MA – Nov.

Digital Transformation 78

Digital Transformation Innovation Software Software 78

MDI Training

FEBRUARY 9, 2021

Most companies have been undergoing massive changes since the beginning of 2020. Many of them are actively trying to shape the digital transformation. His core competence is leadership in the digital transformation. Every company can decide to add or omit certain areas of transformation. Masha Ibeschitz.

Management 69

Management Digital Transformation Leadership Stakeholders 69

Red Star Kim

JUNE 27, 2023

I’ve worked on a lot of digital projects in the past but want to refresh my knowledge and transfer skills to comms projects and campaigns.

Leadership 130

Leadership Management Stakeholders Communication 130

Zendesk

MAY 3, 2021

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. While 54 percent of financial services companies saw budget increases for CX in 2020, 21 percent faced decreases. No industry is immune to digital transformation.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Zendesk

JANUARY 17, 2023

In the earlier days of ecommerce, the only digital storefront a company needed was a website. As the ecommerce landscape evolved, companies started creating digital storefronts across multiple platforms such as mobile apps and online marketplaces. And the impact of a celebrity host can be staggering.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

MDI Training

MAY 20, 2021

Impuls Series - The Future of Workplace Learning Part 2 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Those who already had a learning management system (LMS) in place probably found it easier to make digital learning materials and videos available to their employees and co-workers.

e-Learning 86

e-Learning Leadership Digitalization Digital Transformation 86

Freshworks

JUNE 21, 2021

The accelerated digital transformation we saw in 2020 has forced businesses to embrace and invest in omnichannel capabilities more than ever before. The post 7 gaps that need addressing to improve your omnichannel offering appeared first on Thoughts on Refreshing Business Software.

Digital Transformation 70

Digital Transformation Customer Experience Retail Decision-making 70

QYMATIX

MARCH 9, 2021

Would there be a B2B digital transformation without predictive analytics software? What does this last thesis suggest for the B2B digital transformation? The B2B digital transformation makes digital innovation (such as AI) unstoppable. CALCULATE NOW THE ROI OF QYMATIX PREDICTIVE SALES SOFTWARE.

Artificial Intelligence 40

Artificial Intelligence B2B Digital Transformation Innovation 40

Apptivo

OCTOBER 21, 2021

billion in 2020 , showing a growth rate of 10.1%. Fundamentally, CRM software is a program that helps company sales teams, customer service teams, and marketing teams achieve three functions. A cornerstone of any digital tool is its ability to automate repetitive tasks. ERP Software — Gather sales and accounting data.

CRM 98

CRM Healthcare Digital Transformation Software 98

Planview

AUGUST 16, 2022

A tight integration between PSA and ERP software is critical here, as it ensures the smooth flow of information necessary to get revenue recognition right (note that this can be configured as an end-to-end process with PSA, or an ecosystem with ERP running the revenue recognition). It is also a cultural evolution.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

MDI Training

MAY 19, 2021

Be it explaining the new process, training the new employee or showing the colleague the new software program. Digital training formats for leadership development. We help make leadership development more agile with our digital training formats: E-learnings. digital learning transfer. e-consulting. Virtual Leadership.

e-Learning 98

e-Learning Leadership Digitalization Decision-making 98

QYMATIX

OCTOBER 5, 2021

Complex multichannel sales, e-commerce platforms, the dangerous advent of Amazon business, and savvy customers deciding based on price only, are making a digital transformation imperative for German B2B distributors. Amazon Business offers a new sales channel to B2B industrial distributors, fully digital.

Manufacturing 40

Manufacturing Logistics Retail B2B 40

QYMATIX

OCTOBER 5, 2021

Complex multichannel sales, e-commerce platforms, the dangerous advent of Amazon business, and savvy customers deciding based on price only, are making a digital transformation imperative for German B2B distributors. Amazon Business offers a new sales channel to B2B industrial distributors, fully digital.

Manufacturing 40

Manufacturing Logistics Retail B2B 40

SuperOffice

MAY 16, 2021

As our lives become increasing ly digital , both the way businesses provide customer support and what customers expect from brands have changed. The solution is digital. digital customer engagement solutions. For example, is there a service issue with your software? So, what kind of service do customer s want these days?

CRM 129

CRM Digitalization Customer Experience Digital Transformation 129

MDI Training

JANUARY 26, 2022

In a world where buzzwords such as VUKA1, BANI2, digitalization and agility have found their way into the operational meetings of HR departments, it is essential to actively address the constantly new and changing realities of our society. This is a method that originated in software development. Leader Camps. Online training.

e-Learning 98

e-Learning Leadership Digitalization Artificial Intelligence 98

Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. That is the scale at which digital is now a way of life for our customers. And clearly, messaging seems to be their preferred medium to enter in their suddenly expanded digital lives. Upon receiving a login link in your inbox, you’re all set to explore Refresh 2020.).

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

Planview

OCTOBER 11, 2022

Digitally enhanced experiences and advancements in high-speed networking technologies are hitting the medical industry at the right time. Connected medical devices had been increasing for years, but the pandemic accelerated the adoption of digital healthcare solutions for both patients and providers. billion in 2021 to $187.60

Supply Chain 52

Supply Chain Cybersecurity Healthcare Innovation 52

Showpad

APRIL 9, 2021

After all, the nature of business is changing all around us, and digital is the new normal for the foreseeable future. Perhaps the clearest indicator of how business is evolving can be seen in how we view the benefits of digital technology today compared to the years preceding the pandemic.

Facilitation 52

Facilitation Artificial Intelligence Digitalization Remote Working 52

ACT

JANUARY 13, 2023

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. For instance, antivirus software can detect and fix computer viruses, and next-generation firewalls protect against a variety of threats. billion by 2025. .

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Phil Strazzulla, CEO and founder of Select Software Reviews , agrees. Two other areas expected to see continued growth in 2020 and 2021 are podcasts and video.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

QYMATIX

AUGUST 31, 2021

bvik), almost all decision-makers (95%) are open to both new technologies and their organization’s digital transformation, even after the crisis. Can you sell more and more efficiently with the help of AI software? Source: Colon, T (2018): Eight Tips For Boosting Sales In Your Digital Sales Transformation.

Artificial Intelligence 40

Artificial Intelligence B2B Interpersonal Skills Sales 40

SuperOffice

FEBRUARY 21, 2022

CRM software is the most used CX tool. In 2020, the average share of customer interactions that were digital made up 58%, compared to 36% in 2019. As the digital transformation is accelerating in the world, the general confidence in AI is growing too. The need for AI-enhanced CRM solutions.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Insightly

MAY 28, 2021

Insightly CEO Anthony Smith shares a few must-reads for entrepreneurs in 2020. I loved this work, but I felt like I had only seen one corner of the digital marketing career. If you’ve spent a few years marketing to healthcare, for example, you might want to try your hand at marketing to software developers. Business & tech.

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

APRIL 10, 2021

Our Customer Experience Trends Report 2020 found that high-performing businesses were 76 percent more likely to provide self-service options—but only one-third of companies were offering any sort of self-service. At Zendesk, we use our own knowledge management software for our help cente r, along with Answer Bot to support our customers.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. A product manager who knows the ins and outs of the software is equipped to convince and convert the end customer. Recommendations for CS and Product Management in 2022.

Customer Success 19

Customer Success Digital Transformation Investors Leadership 19

Account Manager Tips

JULY 27, 2020

So what we are just to clarify we’re a, software consultancy. So basically we help organizations around the world regardless of the industry to go through digital transformation with their design, with the development, for their applications and consultancy as well. So I was looking at the digital agencies in general.

Account Management 130

Account Management Business Growth Management Account Planning 130

SmartKarrot

SEPTEMBER 28, 2020

The global SaaS market is expected to reach worth $130 billion by the end of the year 2020. SaaS is bringing an irrevocable shift in the business model of the software industry. Business of Software Europe: March 2021, Cambridge UK. The 8th Business of Software Conference will be held in March 2021, in Cambridge UK.

Investors 10

Investors Customer Success Digital Transformation Software 10

SBI Growth

JULY 23, 2020

As a sales leader, you understand better than most the power of face to face interaction. You’ve likely built your selling career on face-to-face sales pitches and the always productive dinner meeting. You’ve set your team’s strategy for the year.

Meetings 102

Meetings Sales Digital Transformation Software 102

SmartKarrot

NOVEMBER 23, 2020

The SaaS industry’s market capitalization in 2020 is approximately $110 Billion and is expecting a growth of 14.5% The major factors influencing such a humongous growth are the digital transformation initiatives in large enterprises in sectors like retail, telecommunications, and professional services. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

SEPTEMBER 25, 2020

In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. We’re all acutely aware of the global pandemic situation prevailing in 2020. Your Customer Success software will stimulate your Customer Lifetime Value. And the numbers don’t lie!

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. We’re all acutely aware of the global pandemic situation prevailing in 2020. Your Customer Success software will stimulate your Customer Lifetime Value. And the numbers don’t lie!

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8